IVRS Menu: 1800 103 1006/ 1800 103 1002

• Press 1: To block your credit card
• Press 2: To rest your credit card pin
• Press 3: For credit card apllication status
• Press 4: To know your account summary

Level 1:

• If you have any Query/Complaint, then you can email at crm [at] bobcard [dot] co [dot] in .
• you can also contact via Corporate Office by the details given below:
  

  Sr No.	Service	Contact Method
  1	Urgent Card Blocking	18001031006, 18002665100, 18002667100 (24*7) SMS: BLOCK <last 4 digits of your credit card number> to 9223172141 from your registered mobile Register on Mobile App: 'BOBCARD' available on Google Play and App Store Login on Portal: BOB Cards WhatsApp: Send 'Hi' to 7208476628
  2	Status of Credit Card Application	Track status at Track Application or call on 18001031006, 18002665100, 18002667100
  3	Other Queries	18001031006, 18002665100, 18002667100

Level 2:

• If the resolution provided by Level 1 does not meet your expectation within 5 working days, then you can contact to Grievance Redressal Officer at the details given:
  Contact No.: 022-41683700, Ext.: 433
  Email: escalations [at] bobcard [dot] co [dot] in
  Address: 15Th Floor, 1502/1503/1504, Dlh Park,
  S.V. Road, Goregaon, Mumbai- 400 102 (West)

Level 3:

• If you are not satisfied with the resolution provided by the Escalation Officer or if you does not hear within 3 working days, then you may escalate your grievance to Nodal Officer/Principal Nodal Officer at the details given:
  

  Sr No.	Officer	Toll-Free Numbers	Contact No.	Extension	Email
  1	Nodal Officer	18002665100, 18002667100 (24*7)	022-41683700	440	nodal [at] bobcard [dot] co [dot] in
  2	Principal Nodal Officer	18002665100, 18002667100 (24*7)	022-41683700	771	pno [at] bobcard [dot] co [dot] in

Level 4:

• If your query is still not solved or if your are not satisfied by the resolution provided by above levels, then you can lodge your complaint online through RBI Complaint Management System (CMS) .