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E-Catering Customer Care No. 1323
Updated on Friday, 16 February 2024 - 12:53pm
Toll free Number(s):
- 139 (Railway Enquiry / For All Public Grievances)
- 138 (Customer helpline number )
- 182 (For All Security Related Issues)
- 1512 (All India Railway Helpline Number, All states - 24X7)
- 1098 ( Lost/Missing Child Help)
- 1323 ( E-Catering/Book Meal)
- 155210 (Anti Corruption Vigilance helpline)
- 1800 11 132 (Another No. For Security Helpline)
- 1800 111 139 (For Suggestions/Grievances Related Services)
- 1800 111 321 (Another No. For Suggestions/Grievances)
All India Number(s):
- 97176 30982 (Feedback and Suggestions through SMS)
Important Links
- Frequently Asked Questions
- For Group Order (From 10am-6pm)
- Stations Locations
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For Complaints/Feedback
Passengers may lodge a complaint by calling number 1323 :
- Query related to if meal is not delivered.
- Query related to spoiled food.
- Query related to cancel your order.
- Query related to know if the booking meal is confirmed or not.
- Query related to refund.
Customer may lodge a complaint on the eCatering portal within 05 days from date of delivery using email id and phone no. (as user id and password) used during booking of meals. The process of refund shall take at least 3 days time from the date of cancellation excluding the date of cancellation.
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