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• ask [at] fisdom [dot] com (For Customer Query)

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• Frequently Asked Questions

Grievance Redressal Procedure

Level 1

• If you have any query/complaint, then you can contact at 9642596425 (Mon-Sat, 8:30am to 5:30pm) and you can also contact at Whatsapp 7829886666 (Mon-Sat, 10am to 5:30pm) and this email at ask [at] fisdom [dot] com.
• For your query you can approach to help desk via the ''Help'' tab in Fisdom Mobile Application.
• You can also mail at this Address:
  Finwizard Technology Private Limited,
  Queens Paradise, 1st Floor, Curve Road
  Shivajinagar,Karnataka, Bangalore-560052

Level 2

• If your query is not solved within a period of 15 days, and you are not satisfied by the resolution then you can contact to the Grievance Redressal Officers given below :

  Sr.No.	Position	Designation	Contact No./Email	Address
  1	Chief Grievance Redressal Officer	Head of Operations	9819718508, grievances [at] fisdom [dot] com	Queens Paradise, 16/1, Curve Road Shivajinagar, Bangalore-560001
  2	Grievance Redressal Officer	Manager	9819078871	Queens Paradise, 16/1, Curve RoadShivajinagar, Bangalore-560001

Level 3

• For your unressolved queries/complaints, you can also contact to the Oficers For Handling Complaints:

  Sr.No.	Designation	Operational / Working Hours	Contact No.	Email	Address
  1	Assistant Manager, Customer Experience	Monday to Saturday 8.45 am to 7 pm (2nd And4th Saturday is non-working)	9642596425	zaiba [dot] begum [at] fisdom [dot] com	1st Floor, Queen Paradise, Curve Road, Shivaji Nagar, Bangalore 560 051 Karnataka.
  2	Head, Customer Experience	Monday to Saturday 8.45 am to 7 pm (2nd And4th Saturday is non-working)	7506066873	sagar [dot] parekh [at] fisdom [dot] com	1st Floor, Queen Paradise, Curve Road, Shivaji Nagar, Bangalore 560 051 Karnataka.
  3	Compliance Officer	Monday to Friday 9.30 am to 6.30 pm	8951949507	broking [dot] compliance [at] fisdom [dot] com	Kanakia Wall Street, Office Unit No. 1002, A Wing, 10th Floor, Andheri Kurla Road, Chakala, Andheri (East), Mumbai-400 093.
  4	CEO, Broking	Monday to Friday 9.30 am to 6.30 pm	7400167405	ceo [dot] broking [at] fisdom [dot] com	1st Floor, Queen Paradise, Curve Road, Shivajinagar, Bengaluru, Karnataka - 560051

Level 4

• If your query/complaint is still not resolved by any of the above levels, You can then lodge your complaint through:
  • Securities and Exchange Board of India (SEBI ) SCORES Portal
  • National Stock Exchange of India Limited (NSE)
  • Bombay Stock Exchange (BSE)
  • Central Depository Services Limited (CDSL)
  • National Securities Depository Limited (NSDL)

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