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Indian Railways Customer Care No. 139
Updated on Friday, 16 February 2024 - 12:29pm
Organization:
Ministry of Railways Toll free Number(s):
- 139 (Railway Enquiry / For All Public Grievances)
- 138 (Customer helpline number )
- 182 (For All Security Related Issues)
- 1512 (All India Railway Helpline Number, All states - 24X7)
- 1098 ( Lost/Missing Child Help)
- 1323 ( E-Catering/Book Meal)
- 155210 (Anti Corruption Vigilance helpline)
- 1800 11 132 (Another No. For Security Helpline)
- 1800 111 139 (For Suggestions/Grievances Related Services)
- 1800 111 321 (Another No. For Suggestions/Grievances)
All India Number(s):
- 97176 30982 (Feedback and Suggestions through SMS)
IVRS Menu: 139 (RailMadad)
- Press 1: For urgent medical or security emergency.
- Press 2: For enquiry like checking PNR status or Train schedule.
- Press 3: For complaint.
- Press 4: For refund and cancellation.
- Press 5: For facilities for divyang and women with special need.
- Press 6: For corruption and bribery concern.
Install App
Important Links
For Any Complaint or Suggestions
| Sr No. | Name | Contact Number | Services |
|---|---|---|---|
| 1 | Toll Security Helpline Number | 1800-111-322 and 182 | Provide speedy assistance to passengers in the event of thefts, harassment, pick pocketing or other criminal incidents on rail premises. |
| 2 | Toll Free Customer helpline number | 138 | The helpline will address complaints relating to cleanliness, food and catering, coach maintenance, medical emergency, linen etc. |
| 3 | Toll Free Telephone No. | 1800-111-139 and 1800-111-321 | For suggestions/grievances relating to catering services (Overcharging, Food Price, Less Quality etc.) on Indian Railways. The facility is available 24×7 on these numbers. |
| 4 | Railway Enquiry Customer Care Number | 139 (Chargeable) | For PNR enquiry, Accommodation availability, Fare enquiry, Current train running position, IRCTC relevant information including information through SMS. |
Rail Enquiry on SMS 139
| Sr No. | Service Name | Keywords |
|---|---|---|
| 1 | PNR Enquiry | SMS "PNR <10-digit PNR number>" to 139 For example:PNR 1234588956 |
| 2 | Train Arrival/Departure Enquiry | SMS "AD<Train number> < Station STD code>" For example:AD 12852205 |
| 3 | For Accommodation Availability | SMS " SEAT<Train number><DOJ** ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>***"to 139 For example: SEAT 12561 020611 0542 0271 SL G |
| 4 | Fare Enquiry | SMS "FARE<Train number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***" to 139 For example: Fare 12561 020611 0542 0571 SL G |
| 5 | Train Time Table | SMS "TIME<Train number> to 139 For example: TIME 14034 |
| 6 | Train Name/Number | SMS "TN<Train Name> or TN< Train number>" to 139 For example: TN Kalka Shatabdi or TN 14034 |
Railway Utilies Mobile And SMS No.
| Sl. No. | Purpose of SMS | SMS format | SMS to be sent to |
|---|---|---|---|
1. |
For Reserved Ticket Berth Status Enquiry |
IRPNR <10 digit PNR No.> Example : IRPNR 1234568888 |
139 |
2. |
For Train Arrival/Departure Enquiry |
AD <Train Number> <Station STD Code> Example : AD 12859 022 |
139 |
3. |
For Accommodation Availability |
SEAT <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> Example : SEAT 12561 010712 0542 0571 SL G |
139 |
4. |
For Fare Enquiry |
FARE <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> Example : FARE 12561 010712 0542 0571 SL G |
139 |
5. |
For Train Time Table |
TIME <Train Number> Example : TIME 12301 |
139 |
6. |
For Train Number/Train Name |
TIME <Train Number> or TN <Train Number> Example : TN 12301 |
139 |
7. |
To Spot/Locate Train |
Example: SPOT <Train Number> or LOCATE <Train Number> Example: SPOT 12561 or LOCATE 12561 |
139 |
8. |
For all the above |
HELP or RAIL |
139 |
9. |
For asking meal service |
MEAL <10 digit PNR No.> |
139 |
10. |
For Tracking Your Freight Consignment |
FNR <11 Digit FNR> |
8860622020 |
11. |
For cleaning of coaches during run of train itself |
CLEAN <10-digit PNR number>
|
58888 |
12. |
For Lodging Complaints |
Standard decent Message |
9717630982 |
13. |
For Security of travelling passengers specially lady travellers |
Standard decent Message |
182 1800-111-322 (Voice) |
14. |
For medical emergency, food/catering etc. & Suggestions |
Standard decent Message |
138 (Voice & SMS) |
| 15 | If a person does not have a smart phone then he can simply type | ERAILHELP <a custom message> and send it to | 56161 |
Coach Cleaning Request
Passengers may request for following COACH-MITRA services just by entering PNR number and mobile number :
CLEAN< Space ><10-digit PNR number>< Space >SERVICE TYPE CODE SMS to 58888 or 9200003232
| Sr No. | Service | Keywords |
|---|---|---|
| SMS Between 6:00 am to 10:00 pm | ||
| 1 | For Coach Cleaning | PNR <Space><10 Digit PNR><C> |
| 2 | For Linen | PNR <Space><10 Digit PNR><B> |
| 3 | For Watering | PNR <Space><10 Digit PNR><W> |
| 4 | For Disinfection | PNR <Space><10 Digit PNR><P> |
| 5 | For Electrical & AC | PNR <Space><10 Digit PNR><E> |
| 6 | For Mech. Repair | PNR <Space><10 Digit PNR><R> |
Freight Operation Information System (FNR)
- Check FNR Status (FNR Number: 11-Digit Number Printed on Top-Left of Railway Receipt (RR)
- For Parcel Services
Zonal Railways Contacts
| Sr No. | Railway Contact Details |
|---|---|
| 1 | Central Railway |
| 2 | East Central Railway |
| 3 | Metro Railway Kolkata |
| 4 | North Central Railway |
| 5 | North Eastern Railway |
| 6 | North Western Railway |
| 7 | North East Frontier Railway |
| 8 | Northern Railway |
| 9 | South Central Railway |
| 10 | South East Central Railway |
| 11 | South Eastern Railway |
| 12 | South Western Railway |
| 13 | Southern Railway |
| 14 | West Central Railway |
| 15 | Western Railway |
For Public Grievances Redressal
It is a web-based portal that allows citizens to lodge grievances against public authorities in India and states. For complaints related to any departments, you have to contact Centralized Public Grievance Redress and Monitoring System (CPGRAMS) .
Railway Board Directorates
Social Sites
Related Links:
- Bharat Gaurav Train Contact No.
- Central Railway Contact No.
- Chennai Integral Coach Factory Contact No. 044-2626 3091
- E-Catering Customer Care No. 1323
- East Central Railway Contact No.
- East Coast Railway Contact No.
- Eastern Railway Contact No.
- Indian Railway All State Enquiry Numbers
- Indian Railway Parcel Inquiry No.
- Indian Railways Forms Download Center
- Ircon International Contact No. 011-2653 0266
- IRCTC Train Ticket Customer Care No. 14646
- Metro Kolkata Railway Contact Numbers
- National Rail Museum Contact No. 011-2688 1826
- North Central Railway Contact Numbers
- North Eastern Railway Contact No.
- Northeast Frontier Railway Contact No.
- Northern Railway Contact No.
- Patiala Locomotive Works (PLW) Contact No.
- Railway Board Directory Contacts
- South Central Railway Contact Numbers
- South East Central Railway Contact Numbers
- South Eastern Railway Contact Number
- South Western Railway Contact Number
- Southern Railway Contact No.
- West Central Railway Contact No.
- Western Railway Contact No.
Comments
Regarding
Of course not my dear son may the lord bless you and your family. Hope you are enjoying lockdown
Complaint related services
We are traveling from Mumbai in Fatehpur super fast train, we also said that there is no water in Sir coach but there said that give me some time we will solve issue but not any one solve prob we are travell before 1 days and there is not available water in coach And the train is also running in such a place where there is no water, sir, there is a lot of problem plus help sir
REFUND
श्रीमान जी से निवेदन हे की मेने मुंबई से कोटा जाने के लिए 11 मई को सरकार द्वारा चलाई गई स्पेशल ट्रैन में 4 टिकट बुक करवाने की कोशिश की ।
मेरा 5877 रुपये काट लिए और टिकट ख़त्म हो गए बताया। आपकी हेल्प लाइन 139 का कस्टमर केयर भी बंद हे । मेरे रुपये कैसे मिलेंगे । पैसों की बहुत तंगी हे । मदद करें । मेरा मोबाइल नम्बर हे XXX9867260189.
Train cancelled - How to get refund
Please note that the above ticket was purchased from Baruipur Railway counter.
The train has been cancelled.
Please advise how do we get the refund.
M I S S I N G
MISSING; A 72 years female mentally imbalance Mrs, Smriti kana Barman c/o Khagendra nath Barman from ALIPURDUAR , babupara Dist/ Alipurduar her no trace from 20/3/2020 from Alipurduar station.
sir, we need your kind help.
Missing mother and 2 children
Dear Sir,
My daughter along with her 2 childrens age 11 and 12 years both are males, missing from Secundrabad Hyderabad since from 4 days.
all 3 are white, and mother age is around 35 years, so pl. if you have any information share.
parcels
BILL/LT NO.0563449
KAB TAK AAYEGA MERA PARCEL
kabhi nahi
kabhi nahi
Tickets
Sir, I have not taken the ticket in advance and have to go to 27 February, 2020 if you have booked the ticket today, it will be confirmed from Bangalore to New Delhi.
Carrying liquor
I Just wanted to know that can i take sealed pack liquor in train
Unlit train coach
Dear
Train no. 13022 coach no. S 4 is unlit ple arranged electrician for resolve issue. That is unsafe for all passengers of that coach.
Thanks
Mirtunjay
My elder brother is missing
Dear sir,
My brother is missing, we are unable to find him.
He has started his journey from Varanasi (BSB) to Angul Odissa.
Please ask TT or someone to identified him. he is from District azamgarh village Virbhanpur Uttar Pardesh.
He is missed from last 2 days .
Name: Rakesh Partap singh
Age: 43
Height: 5.8
Language: Hindi
Please please please help us
My elder brother is missing
Dear sir,
My brother is missing, we are unable to find him.
He has started his journey from Varanasi (BSB) to Angul Odissa.
Please ask TT or someone to identified him. he is from District azamgarh village Virbhanpur Uttar Pardesh.
He is missed from last 2 days .
Name: Rakesh Partap singh
Age: 43
Height: 5.8
Language: Hindi
Please please please help us
Scout pass
I am a son of Ex employee in ICF ( tarin manufacting factory in Chennai )
My father died ….
My age is 19
My name is included in Widow pass
Am I eligible for scout pass ???
Seats
Very very worst train service and tte checkar
Ralated to seat
I booked a seat then it is not confirm.. RAC 55 in B4 is given ..but it is not given with ladies but it is given with male..how am I manage with male in night..till it is not confirmed or not shifted with female.. whole night I am not slept..and my journey is long..plz help..either shited me with female or confirm it
For incovienence in ladies coack
Train name :- UDHYAN adah Toofan Exprees
Train no. 13008
I am sitting in ladies reserved coach and there are more than 5 men are in the coach...they are consuming cigratte tobaacco etc. and there behaviour was so rude when i asked them that its a ladies coach . Kindly report to police as soon as possible
I want to transport my pet
Sir/mam. I want to take my dog to my native place from chennai to panruti is it possible to take my dog in train.i want to bring 2 dog 1 dog age is 3 month and another 1 is 2 month dog. Kindly know me weather I can take my dog or not. And tell me the method and the payment. Ur answer may help me. Plz send me a mail.
General class seat enquiry
how no rule for people in general class.. people have no ticket for train and going one place to another place...why..
Tickets problem
हॅलो सर / मैने जनरल का तिकीट निकाला था ! और मेरे फ्रेंड स्लीपर में थे! हमको खाना वगैरे खाने के लिये साथ बैठे ! शालिमार बसे भिलारी स्टेशन पर आये और टीसी आये !मैने तिकीट दिखाया और बताया की इस वजह से इधर बैठा हू ? तो फिर मुझसे तिकिट काटा 450 का मनमाड तक का ! और बाकी लोक बाद मे जनरल वाले इधर बैठे थो नई काटा बाकी टीसी आये उसने ! थो फिर हमारी गलती क्या थी ! कि हमारी टिकट काटा
Seat problem
हॅलो सर / मैने जनरल का तिकीट निकाला था ! और मेरे फ्रेंड स्लीपर में थे! हमको खाना वगैरे खाने के लिये साथ बैठे ! शालिमार बसे भिलारी स्टेशन पर आये और टीसी आये !मैने तिकीट दिखाया और बताया की इस वजह से इधर बैठा हू ? तो फिर मुझसे तिकिट काटा 450 का मनमाड तक का ! और बाकी लोक बाद मे जनरल वाले इधर बैठे थो नई काटा बाकी टीसी आये उसने ! थो फिर हमारी गलती क्या थी ! कि हमारी टिकट काटा LTT SHALIMAR __LLT
Regarding incorrect reservation
Hi train no 11056 godan ex date-4/10 ko mera reservation coach no s13 me huaa. Aur jab train ayyii to usme s12 takk coach tha. Last min me pnr check kiya to s13 hi dikhaya.
Lost
Hi,
I have lost my apple pencil. At
Delhi to jaipur shatabdi
CE 1 seat no. 48
Please anyone finds it call me please
SE COACHES issue
UR people are not well informed in such a way that they are on board on SE coaches taking seats as theirs and not letting go when the seat owners arrives. This is causing big fuzz in those coaches.It will be nice if I dont get my seats robbed after paying plus tax for those tickets.its a serious concern and security people should do something about it.
Train timetable
Iam travelling from Vibhuti express1233..and the train is not following any specific timing..it is standing here at varanasi from last more than half an hour..people can have their respective problems at their home..but the only point of the railway is to take money. What about the responsbilities regarding the passenger?
Some one use my contact number in other ticket reservation
Some one use my contact number in any other railway ticket booking how it possible I don't know before one week have disturb the railway massages like your is ticket waiting ,rac confirm
Packed with unreserved person
Dear sir ,
Toda,I am traveling in 13351
My sheet birth is in S1
I am sorry to say this coach not look like a reserved coach actually this is totally pack with unreserved person ( not able to reach toilet) .after completing half journey no one person asking them to why not go in unreserved coach or make silence to avoid disturbance of sleeping passenger
Kindly look into this & do the needful
I booked ticket from Delhi to
I booked ticket from Delhi to Visakhapatnam I would like to change bording point from New Delhi to Agra, is it possible.
रुपया वापिस नही आया
रेलवे की बहुत बड़ी लापरवाही यात्रियो को भुगतनी पड़ती है मै जिस स्टेशन से यात्रा करना चाहता था उस र्नस्टेशन पर गाड़ी भी नही आई और न ही रुपये वापिस खाते मे और न ही रेलवे ने कोई प्रकार सूचना दी मेरे को लकलीप पड़ी यात्रा मे ईसलिए रेलवे को मै सुचित करता हुँ मेरे टिकट के रूपयो के साथ लापरवाही का हर्जाना भी दे और मै कहाँ पर शिकायत करु ताकि मेरे रुपये वापिस मिल सके जय हिन्द
not booking my ticket & debit amount my acount
dear sir / mam
i am booking online ticket hazart nizzamudin to udaipur city treveling to 21/01/2020 not booking my ticket & debit amaunt my acount for not refand amount for my acount so plese refand amuont my acount
Troubled with Co passenger's dreadful snores
This passenger travelling through seat no 19 coach B7 was originally having his seat in coach no B6 in the same train. But he got his coach changed and he has such dreadful snores that nobody is able to sleep except him. Train Allahabad Humsafar from Anvt to Allahabad DTD 25/08/19.
Such passengers are big pain to other co passengers.
My parcel
Were is my bike parcel in your railway
Delayed delivery of bike
Sir,
I parcelled my two wheeler pulsa150 bike at khammam. The parcel officer in the station said that it will be parcelled from khazipet to akola and you got the bike in 2 days.. but i didnt receive any call from the akola station.The officer in the khammam station wrote wrong parcel date on the receipt. Hope you will take my complaint as serious and delivery my bike soon..
Thank you
about TC
Yesterday one incident happen in belapur station (Maharashtra) .belapur station warache TC pravashancha mansik chal kartat adhik jastiche paisachi magni kartat tyana ladies pan kalat nahi ratricha time hota platform ticket miss zale hote tc ne pakadle pn tyane mobile hiskun ghetla ani 3500 rs magni karu lagla tc la koni adhikar dila mobile hiskun ghenyacha tc he jantechya seve sathi ahe ka jantela lutnyasathi sagla froud chalala ahe belapur station war jantechi loot chalu she.
Militery compartment or militery bogie or militery coach
Plz provide me about all train list with militery bogie.
Other wise atleast VISAKHAPATNAM to Howrah all train list with militery bogie
And
Howrah to Chhapra all train list with militery bogie
regarding unreserved passenger creates disturbance in coach
I m travelling in 12861 dtd 20.08.19 from jhansi to nizammuddin there are so many passenger occupied seats without reservation and there is no TT and rpf to check them.
please ensure it that TT should be there so that reserved passenger will not suffer.
Unfulfilled Information
Train Numbers 18519 & 18520 are scheduled from and to solapur called to 139 for information they also don't have proper information, as a commuter to this train we need to scheduled our travel planning but 139 executive says call before one day of travel for train information, but how can we plan for ticket booking before one day and how we avail the confirm ticket, as we are talking about the digital world but these railway people don't have preinformation for commuters in advanced to share.
Gold Smuggling in Duronto Train
Sir,
Today in this trains 2 persons are carrying 1.8 Kg gold from Delhi to Chennai
Train No 12270
Train Name Duronto
From H Nizamuddin
To Chennai
Coach S4
Name 1 Farook 53
Name 2 Hamad 54
TRN:12150,DOJ:03-08-19,3A,JBP
TRN:12150,DOJ:03-08-19,3A,JBP-PUNE,
Seat no -B4 52,B4 51.
I forgot one bag in Train coach B4 seat no 52 . In this bag there is a big toy .Kindly return if anyone found mail me at sirji2k at gmail dot com
Not proper behaviour in utsarg train
Please provide one rpf police man in utsarg train train no. 18191. Because some people doing improper behavior in tarin with tha train passenger.
RAC has not cleared. No TTE/TC taking care.
The following trains has not taken care by the TTE/TC in clearing RAC tickets.
1) Date:18th July,2019, Train no.:17213. Narsapur to Nagarsol.
It seems all the vacant seats they sold to other passengers. Most of sleeper RAC passenger's traveled whole journey till Nagarsol, in their sitting seats without allotment of sleeping berths.
2) Date: 21st July,2019, Train no.: 17214
Nagarsol to Narsapur.
No single sleeper RAC passenger allotted berth till Secunderabad.
Two TTE were changed one from Nagarsol (origin station) & one more from Manmad.
All the RAC sleeper passenger's travelled without allotment of sleeper class berth, travelled just with RAC seat as of now (till Secunderabad).
RAC has not cleared. No TTE/TC taking care.
The following trains has not taken care by the TTE/TC in clearing RAC tickets.
1) Date:18th July,2019, Train no.:17213. Narsapur to Nagarsol.
It seems all the vacant seats they sold to other passengers. Most of sleeper RAC passenger's traveled whole journey till Nagarsol, in their sitting seats without allotment of sleeping berths.
2) Date: 21st July,2019, Train no.: 17214
Nagarsol to Narsapur.
No single sleeper RAC passenger allotted berth till Secunderabad.
Two TTE were changed one from Nagarsol (origin station) & one more from Manmad.
All the RAC sleeper passenger's travelled without allotment of sleeper class berth, travelled just with RAC seat as of now (till Secunderabad).
RAC partner contacts
Dear sir/mam,
Can I get RAC partner contacts
Regards
Suleman
Seat na chhodane ke liye
Dear sir
Me Mumbai thane se 18029 cotch no s9 me apni seat pr baitha hu us pr do log or ake baith gye h unhe hutane ke liye bola to bo hut nhi rhe h or koi tt bhi ni aya h
time sudule very bad
हमारे देश के प्रधानमंत्री जी! देश मे बुलेट ट्रेन चलाना चाहाते है! यहां जो ट्रैने है वही 5 घंटे से 10 घंटे कभी 1 घंटे लेट चलती है!ओर देशो से तुलना की वाजय अगर यही ट्रैने अपने सही समय पर चले तो! हमे विकसित देश बनने की ओर बढ़ाएगी!
ट्रेन अत्यधिक विलंब होने के संबंध मे
आदरणीय प्रधानमंत्री जी
आपसे निवेदन है कि ट्रेन को समय से पहुचने के लिए अपने अतिसुस्त रेल मंत्रालय और उससे संबंधीत अधिकारियों को आम जनता के समय को समझने के लिये सज्ज करे।
आज मैं ब्रह्मपुत्र मेल से सफर कर रहा हु, पूरी से इलाहाबाद के लिए और ट्रेन देर पर देर किए जा रही है। मेरे भाई इलाहाबाद स्टेशन पर मेरा वेट कर रहे है अब आप बताइए क्या किसी का समय बर्बाद करना उचित है। मुझे इस सुस्त व्यवस्था से अत्यधिक खेद है।
आशुतोष तिवारी
MJMC स्टूडेंट्
इलाहाबाद विश्वविद्यालय
I am sorry I am travelling
I am sorry I am travelling through tapaswani express 18452, at AB1 23
No seat but some person with out tickets travel here and they make too much knoise and use slang language,this is not like a ac compartment where is RPF Or TT
Make noise in compartment
I m traveling in Valsad Kanpur date of 18/09/2019
Coach no B1 31.
There r 10 business man setting on seat and they r playing card and make noise and innocent in coach
No body help me even TT and railway police.
Execive luggage by a passenger in ac
I am travelling in a train no 17008 in 2nd ac A2 compartment theres one man who has boarded train from jharsogda in seat no. 21 who has brought atleast 20-25cartoons n has put on the seat n floor n not letting us to sit.. theres no one here ro complain..
REQUEST FOR KALYAN TRAIN 8.33 AM TO COME AT CORRECT TIME AND OUT
DEAR KALYAN RAILWAY STATION MASTER,
WE ARE REQUEST TO YOU THAT PLEASE GIVE US PROPER SERVICE OF MORNING TRAIN 8.33 AM 15 COACHES AT CORRECT IN AND OUT TIME.
THIS ALWAYS LATE 15 TO 20 MINUTES IN WEEK.ALLOWANCE ALSO NOT DONE BY RAILWAY AUTHORITY,SO THAT PASSANGER CAN CATCH ANOTHER TRAIN IF THIS TRAIN IS LATE.
SOME TIME DOMBIVALI PASSANFGERS ARE COME DOWN AT KALYAN FOR SITTING PURPOSE. THIS IS NOT IN JUSTIFY TO KALYAN PASSNAGERS .
SO PLEASE LOOK INTO MATTER. AND SOLVE OUR PROBLEMS
YOUR CO-OPERATION IN THIS REGARDS IS HIGHLY APPRECIATED.
My brother is missing.
Dear sir,
My brother is missing, we are unable to find him.
He has started his journey from ASANSOL (ASN) at 3.45PM 4 July 2019 either in train no. 13151 or 19607.
Please ask TT or someone to identified him he is from Chittorgarh (COR) Rajasthan.
He is missed from his wife and he is mentally disturb.
Name: Rakesh kumar somani
Age: 35
Height: 5.2
Language: Hindi
Please please please help us.
Rainy water comes in coach (AC Coach)
Train now reaching to Itarsi junction ( Train no. -22631). Rainy water comes on birth no. 7 & 8 of coach no. B-10. And no any attended in coach.
Pls look into matter.
Train Let
Sir 12538 kyo hamesha let chalti hai let pahochne ki wajah se 12537 let waps bhi hoti hai please check kre
Sir, I GVRY Narayana, booked
Sir,
I GVRY Narayana, booked a train ticket from Railway booking counter of Visakhapatnam from Visakhapatnam to New Delhi on 5th of June, 2019 at 8:00 am for 2nd A/c vide ticket Rs.2960/- same as paid through ICICI Credit card.
At the time booking of my ticket, I requested booking clerk any charges for paying through credit card? They reply no charges will be charged through Credit card, hence I booked and get the ticket and travelled to Delhi on 9th June 2019 and reached Delhi. Today I received credit card statement in that "POOLING ACCOUN VISAKHAPATNAM IN" CHARGED Rs.52/- extra. I approched Bank they said charges are collected by Marchent (Gateway) charges. I am specifically enquired in the counter they said NO extract charges will leived from you only Rs.2960/- (Rupees Two thousand Nine Hundred sixty only) will be paid by you. Hence I would request you to please pass message and not to collect any extra amount apart from exact amount from the card holder.
My address:
GVRY Narayana
7-B pocket A-3
Mayur Viahar Phase 3
Delhi - 110 096
Thanking you,
Yours faithfully,
Sd/-
(GVRY NARAYANA)
Status of reservation coach ( packed with unreserved person )
Dear sir ,
Toda,I am traveling in Latur to cstm
My sheet birth is in S8
I am sorry to say this coach not look like a reserved coach actually this is totally pack with unreserved person ( not able to reach toilet) .after completing half journey no one person asking them to why not go in unreserved coach or make silence to avoid disturbance of sleeping passenger
Kindly look into this & do the needful
Abhishek
xxxxxxxxx
Attari train running 14 hours
Attari train running 14 hours late without any reason. No winter season . No rainy season. Then also running too late. Passengers are not that much free to tolerate 14 hours extra in train. From attari to jabalpur it is taking 3 days time to reach.
Unreserved ticket holder occupying the reserved seats
I m travelling in 16332 train from pune to mumbai in s11 coach, some unreserved ticket holder occupying the reaserved seats, and on saying them to vacate, they threten us to beat us and kill us....... Why is they are allwoed to board reserved coaches and allowed to create a scene .....
Bed roll not provide
Dear sir, train departed ke 1 ghanta bad bhi bed roll nahi Mila hai koi arrangement kara sakte hai kya. Train no 22411, coach no. B4, berth no. 11 & 12.
cannot able to see my valid season ticket in booked ticket histo
Dear WR,
I am not able to see my valid season ticket in " booked Ticket history " column in UTS mobile application. Hence i am struggling to get season ticket print. Unfortunately I lost SMS received from UTS about mentioning confirmation of booked ticket with Booking id, so cannot take print at AVM machine too.
Kindly help.
reference: UTS no of season ticket booking transaction: X01OCCC0E0
Train chart has not been prepared even after train departed
This was an unacceptable behavior from Indian Railways, chart of train 19422 has not been prepared yet and the train has already departed from Patna. You should think about passengers who are waiting for their waiting list to be confirmed. Beside this the helpline numbers are of no use as I am calling since 2 hours and the automated caller machine just speaks "Sorry the network is busy now" (i mean sorry for what you already wasted my lot of time) and now I don't find any other numbers to contact (Also I tried calling on railway station but either the numbers were incorrect or they were not answering my calls). Indian railways should improve their system.
Ac not working
Now 19/05/2019 I'm in AP ac exp 22415 coach B1 ac not working complaint raised but not rectify plz solve problem
Lost pair of shoe, covered with white polythene cover
I was travelling in Mysore to kacheguda train, forgot one pair of shoes at last Bangalore station
Didn't get Refund of my ticket
I booked ticket from IRCTC App.
But it didn't conform and didn't get Refund of my money.
Need a doctor in deksin express
Need a doctor in deksin express 12861 S3 seet no 45,46
Fans are not working
Swaraj express 12472
Not even single fan working this is how you provide
Servicess!!!
Found a lost bag
One of my co passenger forgot his bag in train, i tried calling almost every indian railways complaint no.but netwrk is congestd the all time...the passenger got down mathura station..Following are details. Please help
Train Number - 12649
Start station - 17 April 2019(Yeshwantpur)
End station - 19 April (Nzm)
Coach - S4
Seat - 10,13,16
Luggage details - Green colr hand bag
Please contact NZM railway police..
Train leaving before time
I train leaving before time today train from Jui nagar leave the station at 5.29pm and its timing is 5.32 I have to catch the Valsad train today which is 6.20 in Dadar because of this I will be missing my Valsad train after 5.32 the train is 5.46 how can I catch that train now the railway motor man should to be punish of leaving train before time
rrb
i want ask something fro rrb ........i wnt to complaint as an applicant not as a passenger
Gundagardi in pass coaches in PUNE to MUMBAI Deccan queen
So I buy a pass for Deccan queen pune / mumbai super fast express. Now to my surprise the moment I board my pass coach which is D8 and D9 I get told that the seats are already taken by other pass members. The pass does not have any reservation or seat number on it. The regular pass members do not allow you to sit in the pass coach even if you have a pass. I had to go standing for all 4 hrs morning and evening because the regular pass people don’t allow you to sit. Please take cognisance of the matter and appoint some police force during the boarding time. I’m worried I’ll have to go standing again tomm for 4 hrs.
For toilet
2/04/2019 train number 11071 running in this train.coatch Number S6 seat number 31 in this coatch not available in water for basin and toilet
AC not functioning
01 Apr 2019 train number 12626 Kerala express coach number B3 .
I am traveling from New Delhi to Trivandrum central ....
The problem is that AC is not functioning I did complaint about the matter to the electrician but still now the action didn’t take by them nor any feedback....
AC NOT FUNCTIONING
14/06/2019 Train number18625 hatia kosi express coach number be1.
I am traveling from Mulriganjto Trivandrum Gaya. The problem is that AC Is not functioning I did complaint about the matter to the electrician but still now the action didn't take by them nor any feedback....
A passenger details
Sir my brother rounak khandelwal has a new Delhi station to Goa ticket of 25 March 2019 in sleeper coach in Goa sampark kranti 12450 . His phone is switched off and we have no clue whether he is in the train or not. We don't even know his PNR or seat number .sir please help us.please please sir
Enquiry regarding parcel.
I Want to know whether I can send the LED TV through Indian Railway parcel service from bangalore to delhi.
Train time departure
Hi,
It is very very sad to say that Indian railways system is very lazy railways system, mostly train will be late from there arival & deaprture time so that people don't believe on railways system and take the bus & other things for travel & reach the destination on time,
Today I am also done the reservation from dewas to vidisha by train number 14319,
At Bhopal station arival time is 9:50 it is on time but actual departure time was 10:05pm but it will not departure at 11:15 pm, why train will be staned on Bhopal station at so long.
Unauthorised charge of pay and use toilet
Raipur junction Railway station- The pay and use toilet service attached to waiting room in Raipur junction railway station is charging unauthorisingly . For Toilet only the charge is Rs 10/- per person. Is this is correct or they are looting the comman public?
Lost Red Colour Pouch
I was travelling in Couch B5 Seat 44 with berth overnight,on 12223 LTT ERS/Duranto from Mumbai,getting down at Madgaon station
as on 10th March 2019.
sooner I found my red colour money pouch I was carrying, missing with cash 40000/=+ while hurriedly getting down at station.
Anyone found or traces the same can revert.
Pl revert asap.
Sitaram Borkar
Unreserved passenger are sitting in near my seat..
In train no. 11077 on 24th feb, unreserved passengers are sitting by force in Sleeper class bogy S10. I'm doubting the character of the passenger sitting near to me. Can someone please help to escort this person to other bogy please.
Ladies hai saath me yr..
Appreciation
I called 182 today as I was having trouble with my co passenger. The RPF police panigrahi in Vizag immediately came to PF 5 to train num 18518 and sorted my problem in a very pleasant manner. Great to see Indian railways and police responding very quickly.iam super impressed with this service
No water no cleanness
Train No. 15635,on dated 8th feb 2019. while traveling in this train in coach S 3 there is no water no cleanness from the starting where train departure. its a very bad experience while journey
Unreserved passengers sitting in hwh mail in Sleeper class
In train no. 13006 on 16th Jan, unreserved passengers are sitting by force in Sleeper class bogy S10. I'm doubting the character of the passenger sitting near to me. Can someone please help to escort this person to other bogy please.
CustomerCare did not recive complain call
Dear Sir/Maddam,
I am calling 139 number many time , but no one was received my call.
I am unable to inquiry why my train was canceled and have any alternate arraigned for same time.
Please help me regarding for that
aAEYe
PNR Number:
Transaction ID:
Train Number/Name: 17013 / PUNE HYB EXPRESS
Booking Date: 04 Feb 2019
From: PUNE JN (PUNE)23 Feb 2019
To: HYDERABAD DECAN (HYB)24 Feb 2019 04:30 Hrs
Ticket Type: E-ticket
Vikalp Status: No
Boarding Station: PUNE JN (PUNE)
Date of Boarding: 23 Feb 2019 14:15 Hrs
Thanks & Regards,
Kamalakanta
hi I catch train at
hi I catch train at Vijayawada junction Andhra Pradesh we requested TT COLLECTER SEAT HE RUDLY BEHAVIOUR DEFFRENT I WILL PAY FINE HE IS MORE MONEY HE ASK FOR ME TODAY AT FRIDAY 04/01/2019 22:50 SLEEPAR BZATO TIRUPATI IN BETWEEN TT PLS REQUESTED THANKS
ticket booking
I have booked a ticket using credit card. However even after repeated attempts the OTP message did not come and transaction failed. Please look into it.
TIMING
I WANT TO KNOW CORRECT TODAYS DEPARTURE TIMING OF MATYSYGANDA FROM MANGALAORE CNTRL AND AT WHAT TIME IT REACHED TO KURLA
Non availability of Water nor cleaness
Train No. 18420. while traveling in this train there is no water no cleanness from the starting where train departure. its a very bad experience while journey.
Water not available
Iam travelling train number 12225 my coach number S8 but water not available please arrange my problem
Ticket not booked but fund has been deducted
Hi I just wanted to let you know we have a pathetic railway service, first of all your 139 number doesn't work. I booked ticket and money has been deducted but ticket is not in my inbox....why we are so behind in technology we have good experience people use them... But the central govt will not use them coz they have to pay high salary's to them. If they do so they cannot fill their own pocket that the reason we are far behind technology because of this netas we Indian are still under developed country...same on ourself....
Ticket
After chart prepared my pnr status is wl /102
Can i travel without any extra charge?
Activa scuti not receive
Hi,
This is very sad that I am complaining about our Indiana railway system for me.
I have book my Activa from Ranchi to secandarabad 26th Nov and yet not receive,
I have visited 3 time Secunderabad station and meet with Mr gladwen supervisor he try to find but he couldn't and he send to me Hyderabad railway station and told me try to find ur avtiva there because some time parcel download in Hyderabad also then I visited Hyderabad railway station there is also no proper response.
And Ranchi parcel officers said I have already uploaded on 26 Nov, then where is my Activa who will responsible for that.
Detail:
Recipt no 794014.
Train no 07007
R/SLRN:Sc
007040