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Macy's Customer Care No.

Updated on Tuesday, 28 July 2026 - 3:44pm
Organization: 
International Numbers: 
+1-800-289-6229 (For Customer Services, Mon-Sun 8am-10pm ET)
+1-513-573-7912 (Customer Support for International Customers, Mon-Sun 8am-10pm ET)
Website: 
Official Website
Android App: 
Macy's: Shopping and Rewards

Email

  • internationalcustomerservice [at] macys [dot] com (For International Order Returns)

Important Links

Customer Support Numbers

Timing: Mon-Sun 8am-10pm ET (Same For All)

Sr No. Service Contact No.
1 Credit Customer Care 1-888-257-6757
2 Furniture & Mattress Customer Care 1-888-822-6229
3 Furniture & Mattress Sales 1-800-456-2297, 1-800-622-9233
4 Wedding & Gift Registry 1-800-568-8865

SMS Service

Sr No. Service KeyWords
1 For Promo Alerts For help, send HELP to 62297
To cancel, send STOP to 62297
2 For Backstage Promo Alerts For help, send HELP to 66789
To cancel, send STOP to 66789
3 For Security Alerts For help, text HELP to 31292
To cancel, text STOP to 31292
4 For Purchase Alerts For help, text HELP to 62442
To cancel, text STOP to 62442
5 For Order Alerts For help, text HELP to 38109
To cancel, text STOP to 38109

Return/Refund And Cancellation

  • For any query/complaint, you can contact the customer support team .
  • You can cancel your order within 7 days of placing it (only for european union customers).
  • You can make a return request within 180 days of delivery.
  • Refunds will be processed to the original payment method within several days.
  • For more information, please read .

Office Addresses

Sr No. Office Address
1 Headquarters Macys.com, LLC, 680 Folsom St. San Francisco, CA 94107
2 Service Center Macy's Credit and Customer Service, PO Box 8113, Mason, Ohio 45040

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