Emails

• customerservice [at] tmbank [dot] in (For Query Support)
• creditcardcell [at] tmbank [dot] in (For Credit Card Queries)
• complaints [at] tmbank [dot] in (For Complaints)

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Important Links

• Credit Card Online Registration
• Branch Locator

Complaints/ Grievances

Level 1

• For any grievances/ suggestions or any complaint contact the Branch Manager in Branch.

Level 2

• In case complaint not resolved or redressed within reasonable time, contact General Manager (PD And RM Department) at the address:
  • Contact: 18004250426, 9842461461
    Email: customerservice [at] tmbank [dot] in
    Tamilnad Mercantile Bank Limited
    57, V.E. Road, Tuticorin, Tamilnadu,
    India. Zip: 628002
    

Level 3

• If your query is still not rsolved, then you can complainbt online throught online complaint portal.

Level 4

• In case complaint not redressed within reasonable time or need further explanation contact Nodal Officers at Regional Level from the following list.
  

  Sr No.	Region	Email
  1	Hyderabad	hyderabad_region [at] tmbank [dot] in
  2	Mumbai	mumbai_region [at] tmbank [dot] in
  3	Tamilnadu	agmosd [at] tmbank [dot] in
  4	Bangaluru	bengaluru_region [at] tmbank [dot] in
  5	Thiruvananthapuram	thiruvananthapuram_region [at] tmbank [dot] in
  6	Ahmedabad	ahmedabad_region [at] tmbank [dot] in

Level 5

• If your query is still not resolved then you can contact to the General Manager as details given below
  

  Sr. No.	Designation	Contact	Address
  1	Assistant General Manager (Nodal Officer, Customer Service Cell)	-	Tamilnad Mercantile Bank Limited # 57, V.E. Road, Tuticorin, Tamilnadu, 628002.
  2	General Manager	0461-2325449	Tamilnad Mercantile Bank Limited # 57, V.E. Road, Tuticorin, Tamilnadu, 628002.

Level 6

• If Your Query Still not resolved, then you can lodge your complaint online through Banking Ombudsman.