Amazon Toll Free Number 1800 1200 9009

Updated on Wednesday, 20 March 2024 - 9:43am

Organization:

Amazon.in

Toll free Number(s):

1800 1200 9009 (New No. For Customer Support)
1800 3000 9009 (For Customer Support)
1800 419 7355 (For Seller Helpline No.)

Website:

Official Website

IVRS Menu : 1800 1200 9009

Select First Preffered Language - English, Hindi, or other languages

Press 1- For order enquiry
- Press 1-For order status/ return or refund
- Press 2-For order cancellation
- Press 3-For other questions
- Press 9-For other language
Press 2- For travel or movie ticket booking or vehicle insurance
- Press 1-For flight booking
- Press 2-For bus booking
- Press 3-For train booking or movie booking
- Press 4-For helping in your vehicle insurance
Press 3- For issues related to your account or your prime membership

Email

cis [at] amazon [dot] com (Customer Support)

Important Link

Help Center

Track by SMS

For any query/complaint and feedback, firstly you have to Login or Sign in amazon account.
Text HELP to 262966 for Help. Text STOP to 262966 to cancel.
Amazon.com uses the short code 262966 to share shipment tracking updates.
For any assistance, contact the help center given above.

Amazon Offices Contact Details

Sr No.	Location	Phone Number and Fax Number	Address
1	Bangalore	080-41970000	Amazon Development Center India Pvt Ltd., 2nd Floor, Safina Towers, Opposite to J.P. Techno Park, No.3, Ali Asker Road, Bangalore – 560052
2	Bangalore WTC	080-33273000	Amazon Development Center India Pvt Ltd., ? Brigade Gateway,8th, 9th & 10th Floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055
3	Hyderabad		Amazon Development Center India Pvt. Ltd., 2nd Floor-Block A ans Block B, Survey Number- 109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Hyderabad
4	Hyderabad	040-40005111	Amazon Development Center India Pvt Ltd., 9th & 10th Floor, Bulding#9-, Raheja Mindspace, Madhapur, Hyderabad
5	Chennai	044-30883088 044-30883005(Fax)	#40,3rd Floor, SP Infocity M G R Salai, Perungudi Kandanchavady, Chennai-600096

Registered Office

Brigade Gateway, 8th floor, 26/1,
Dr. Rajkumar Road, Malleshwaram(W),
Bangalore-560055, Karnataka, India

Social Sites

Comments

Thu, 13/06/2019 - 3:49pm — Anonymous (not verified)

mera M3 Band Anti Gravity Bluetooth Health Wrist Smart Band Watch kharab hua hai warranty me hai to b muje replacement nahi mil rahi hai kitne baar treders ko call kiya sab uallu bana hai rahe h bilkul satisfied nhi hu me ye product se paise mere waste ja rahe h

Mon, 08/07/2019 - 3:37pm — Shivam Upadhyay (not verified)

Book was not delivered

20 days would have been 20 days ago I had ordered a book, it was not even till date 2 July date was last.....si said

Wed, 29/05/2019 - 9:20am — Tunna Alam (not verified)

Hindi

Mera balance paid hai fir ye
delivery boy paisa mang raha hai

Sun, 11/08/2019 - 1:40pm — ATHIRA A P (not verified)

Couldn't order item

There was a problem arising at the time of my purchase a silk Saree.
I couldn't complete the process of order the item. So do the needful.
I like very much that saree.

Tue, 14/05/2019 - 11:12pm — Nagasai (not verified)

I didnt get my product but status is showing delivered

How irresponsible people i didnt fet my product but they put tracking status as delirevered on Satday May11 2019 how is it possible i want my product to be delivered

Wed, 31/07/2019 - 1:59pm — Aarti (not verified)

Where is my stuff?

I still didn't get my order but the amazon keep sending me the mails bout delivered product!!! Where is my order??? When amazon didn't send it then how they can ask for feedback also I paid online!! I need my stuff asap..

Wed, 31/07/2019 - 1:58pm — Aarti (not verified)

Where is my stuff?

Fri, 03/05/2019 - 7:37pm — Mohd salman (not verified)

Our payment

Not received our payment 2 order

Fri, 19/04/2019 - 2:04pm — Mandeep singh Gandhi (not verified)

Not received items but got delivery message

I have not received towing rope and high pressure water pump though got a delivery message

Thu, 18/04/2019 - 5:51pm — Anonymous (not verified)

To cancel.

Sir may 2 mobile phone book kr rkha tha different dofferent time pa Aur may 1 ko cancel kr rha hu to 2 ino hi ho rha hai.
To sir Mujhe 1 mobile phone chiya uska Liya kya kru Ek cancel krna hai.

Wed, 10/04/2019 - 3:22pm — ANGATSINH (not verified)

Account sign in problem

I'm very old user of Amazon.
After long time i try to open my account when i'm opening my account it's asking for expiry date of my ATM card i have filled it but it's showing wrong. Why??

Thu, 09/05/2019 - 2:44pm — Govind Sharma (not verified)

Account not be open

I'm very old user of Amazon.
After long time i try to open my account when i'm opening my account it's asking for expiry date of my ATM card. My atm is closed so how can I open my account please help me out.

Sun, 07/04/2019 - 1:34pm — Reeta Kashyap (not verified)

Luta lotion

Maine aaj oder Kiya hai mere a/c se do bar bill pay ho gya hai plz ek ritan karr

Thu, 28/02/2019 - 9:38am — Anonymous (not verified)

Wrong item send

You should replace it.

I Buyed a technuv mini rugby style bluetooth speaker .
But I got another type of bluetooth speaker.

I want my perfect item back .

Tue, 19/02/2019 - 10:44am — Manjit singh (not verified)

Wrong item

Maine jo shoes order kiya tha woh nahi aya , yeh wrong shoe mujh ko mila hai

Sat, 16/02/2019 - 12:34am — Dhiraj prabhu (not verified)

IMEI MOT MACTH

Mujhe phone exchange karna hai Lekin EMEI NUMBER Wrong dikha raha hai help me

Sun, 03/02/2019 - 1:24pm — Ram Kumar limbu (not verified)

Forget password

Sir mera password bhulgayahai ree set password our login karte time otp atahai phir otp dalnepar ye words aatahai please enter the full name associated with your account ispar kya,kaunsa name bharnahai login me problems horaha hai kuchh goods products lenatha leyen nahihoparahahai please tell me

Tue, 08/01/2019 - 10:11am — Suketaben molia (not verified)

Refund payment not received till day

my account still not credited. As per them payment processing completed. Now in call they said they not found....

Mon, 20/05/2019 - 3:34pm — Aditya thakur (not verified)

Regarding for refund payment

My refund of my last order not credit in my account please given the status of my refund payment

Wed, 14/08/2019 - 10:25pm — Nitesh Tawade (not verified)

Refund

I have returned a watch on 29/07/2019 but till date, I have not received a refund of my watch

Mon, 06/05/2019 - 12:43pm — Mohammad sahil (not verified)

Refund money

Order created by mistake and I'm cancelling my order how many days it will be refund

Tue, 27/11/2018 - 6:06am — Bheem Kumar (not verified)

Balance is locked

I am unable to buy anything because the balance is looked ok open the balance

Mon, 26/11/2018 - 12:25pm — Anonymous (not verified)

My order is avilabule their

Your company first resiving money after not available this item .this very annesiness we refund money after 3,4day what sir

Tue, 11/12/2018 - 5:07pm — Rudrapratap singh (not verified)

Delivery related complaint

Your company is fooling the customer, it also deposits the money before it also does not deliver the product, and your company's customer related processor is of very low quality. I will request all the customers to not buy goods from Amazon

Tue, 12/11/2019 - 8:22am — Rajwinder singh (not verified)

Dog food

delivery ab Tak nahin aaya

Tue, 03/09/2019 - 2:53pm — Mohammad Ejas Ahemad (not verified)

Item repair for service center

Hello sir
I bought a fresh aqwa water purifier on April 15 and purifier not working from 2 days I has warranty. who is collect the item plz give me contact number

Sat, 15/06/2019 - 12:52pm — uday kumar (not verified)

delevery is not tracking

my ordear is not show in the way... so pls comform my delevey.. and whear my delevery

Tue, 09/04/2019 - 10:45pm — Makhan Kumar singh (not verified)

No sampark delevry boy

Aap ka delevri boy me koi sampark nhi kiya oor Mara parsal return kar dya

Sat, 16/03/2019 - 12:25pm — भुवन चंद्र (not verified)

सामान डिलेवरी न होने बावत

सर मेने दिनांक 2 फरवरी को एक सोलर पॉवर बैंकों ऑडर किया था पर अभी तक डीलिवर नहीं हो पाया है मैने पहले भी कस्टमर केयर को कॉल कर सिकायत की थी पर कुछ दिनों में डीलिवर हो जायेगा बोल दिया गया अभी तक नहीं हुवा हैं

Thu, 14/03/2019 - 5:08pm — Sangam (not verified)

Late

Delivery late

Fri, 01/02/2019 - 5:22pm — Anonymous (not verified)

Dilevriy releted

My product is not arriving at home.

Tue, 09/04/2019 - 7:48pm — Taposh (not verified)

My product not delivered

Sir mera product jiska Naam tripod hai uski delivery timing 5 April se 9 April thi but Abhi tak mera product delivered nhi hua

Tue, 02/04/2019 - 2:38pm — Dharmendra (not verified)

Not delivered my product

Actually I had ordered a product and it was delivered on 30th March. Delivery boy was call on date and some problems I can't receive our product after that it was shown on my I'd your order was delivered on 30 March. And I had prepaid our product so Wright now what I will do

Tue, 20/11/2018 - 11:25am — Jayashree Patil (not verified)

Item not received but showing status delivered

I have ordered Prestige Iris mixer grinder(750W) on 27th Oct. In my account status for this product is delivered on 2nd Nov. But in reality I didn't get my product. I Have called customer care many times as well as through SMS, I have contacted but my query not solved yet. They said first time, wait for 2 days then after I have contacted they told me we need to investigate. It will take 3-5 days. After 6 days, I have contacted again. But still my query didn't get solved. They told me we will notify you. Till now, I didn't get any notification regarding my product. After that I had contacted customer care, same thing happens again. How many times I need to call customer care? Really this is frustrating and rediculus. Today's is 20 Nov. And I don't know how much time I have to wait? Please don't fool your customer Amazon. I never expect it from you. It's really disappointing.

Sun, 10/03/2019 - 2:33pm — Wahab Ahamad (not verified)

My product is not delivered

Dispatched
Delivery Estimate:

Saturday 16 March 2019
2
Indian Air Force X & Y Group Takniki Avum Gair-Takniki 181.00
Qty: 2
Sold By: uRead-Store
Track shipment
Payment information
Payment Method
Pay On Delivery (POD)

Billing Address
LALPUR KARAUTA MAJRE DASWANTPUR
LALPUR KARAUTA
BARA BANKI
UTTAR PRADESH
225304
Shipping Address
Wahab Ahamad
LALPUR KARAUTA MAJRE DASWANTPUR
LALPUR KARAUTA
BARA BANKI
UTTAR PRADESH
225304
Order Summary
Items:

362.00

Postage & Packing:

40.00

Total before Tax:

402.00

Total:

402.00

Order Total:
402.00

Fri, 11/01/2019 - 1:26pm — Anoop Gupta (not verified)

Payment replacement

My order to hammer of Thor 90 cap but received 60 cap so my payment refund tanks

Wed, 27/02/2019 - 12:14pm — Kathiravan (not verified)

Refund many well not receive

Plz find the my sunsung Mobile booking it was cancelled but refund many wel not credit y its to late i have nore problem

Wed, 02/01/2019 - 10:55am — Yasar jamal (not verified)

Headphones query

Dear Sir/Ma'am,

I booked 1 item Sports hd sh12 headphones but it's not on headphones, I replacement query but I'm not received new order. Your delivery boy language is very bad please my query resolve. On urgent...

Mon, 24/12/2018 - 9:28am — Alok kumar (not verified)

Customer cear not contact me and not return my product

I am not happy this attitude I am completely not satisfied customer they have not call and ask Amazon call centre call again

Wed, 09/01/2019 - 3:50pm — Anonymous (not verified)

Product return

Sorry 31st return process but not a refundable product why

Sat, 05/01/2019 - 12:49pm — Gaurav Kapil (not verified)

Me too fade up with amazon

Me too fade up with amazon care.I ordered BOAT 200 bluetooth wireless speaker on COD in Aug 2018 . I got in a few days but had to return because of faulty lamp. They picked up my order and shown on website/login Your replacement is complete as on 19Aug 2018. Then onwards I neither received a replaced item nor a refund of rupees 999 of the same till date. It is very typical to contact in real time customer care . Record system response of customer care says we didn't find your order....!

Thu, 03/01/2019 - 12:44pm — Vikash dudi (not verified)

Prodect retarn

Sr prodect is very bed and unsrvicebale h plz your prodect retarn nd refund my money

Thu, 08/11/2018 - 8:03pm — Giridharan Vijai (not verified)

Amazon in collaboration with Jalaram stores have robbed me

Ordered external hard drive on October 5. Yet to receive the product. Requested for refund, but no reponse. This is nothing but robbery.

Wed, 07/11/2018 - 8:35am — Vikas (not verified)

Order not received

Sir,i am debit card purchased Delivery show on track order but not delivered this item.iam not recived my ordered item.already i am complaint amazon.but not give my item or my cash.please nessesery action.please retern my cash or give me to my ordered item.

Tue, 20/11/2018 - 8:21am — Janardan Dutta (not verified)

ऑर्डर डिलीवरी नहीं हुआ क्यों

मेरा जो ऑर्डर था उस ऑर्डर डिलीवरी नहीं हुआ क्यों पेमेंट हो गया

Mon, 31/12/2018 - 6:30pm — Kishor Wasudeorao Girde (not verified)

Orpat room heater

909 rs. order of orpat room heater is not issue please say my order where is

Sun, 04/11/2018 - 4:22pm — Anonymous (not verified)

Mobile recharge

I have recharged mobile from my app except all apps, but my mobile has not been recharged and my money has been deducted even after 24 hours, neither money has been retired nor rechargeed, if the facility can not be right, then to rob it Stop the work, give me my money back

Sun, 14/04/2019 - 6:59pm — Anonymous (not verified)

recharge in onther number

sir mera jo recharge kiya h o dusre number par ho gaya h or mere account se money transfer ho gayi h to mai ab kya kar dakta hu

Fri, 02/11/2018 - 10:06am — Suresh ramina (not verified)

Empty box received

Mene Timex watch ka order Diya tha jab mene package received Kiya aur baad me package open Kiya to inside empty tha

Mon, 29/10/2018 - 3:38pm — Nikita Tiwari (not verified)

Not receive product

I book 1pairs of shoes in your amazon shopping ok I am not got my orders shoes so please help me and I was paid full amount

Mon, 05/11/2018 - 9:01pm — CHETAN ROKDE (not verified)

Not received my product

I am book honar mobile but. Not received. Mobile no not verfied

Sun, 21/10/2018 - 2:06pm — Sonali Wagh (not verified)

Replacement of hair shampoo

Today I received dalan d’olive oil anti dandruff shampoo ,actually when I added it to bag it was “reparing shampoo” but I don’t know how it has changed to anti dandruff, I realised it when I got delivery, so I request you to replace the same with dalan d’olive oil care repairing shampoo . Thanks for your support.

Wed, 17/10/2018 - 6:37pm — Chingakham Devi (not verified)

Refund

I have already paid the amount through debit card but the delivery boy asked money and taken away. Kindly refund the amount as soon as possible.

Sat, 25/07/2020 - 4:50pm — Goutam Kumar (not verified)

Change charger

Return ke liye aapka delivery boy nahin aaya hai pickup karne ke liye

Tue, 16/04/2019 - 4:08pm — Ritika (not verified)

Refund not received

I have already paid the amount through debit card.I canceled my order 5 days ago and my money is not yet in my account.

Sun, 14/10/2018 - 11:16am — Das (not verified)

Delivery boy

It's not responsible courier..

Sat, 29/09/2018 - 9:45pm — Samriti Jaswal (not verified)

Ordered undelivered

I ordered fairy lights from your site. I did not receive any call from your Amazon delivery boy and did not receive any order but on track your order status its showing delivered. Plus all my payments are made

Thu, 27/09/2018 - 3:39pm — Anonymous (not verified)

Received defective product

I ordered a laptop on 17th September which I received on 19th September which is defective piece and not working, checked by engineer and later replaced with same company new laptop. When I checked and tried to operated replaced one, observed that new laptop also have same issues. Now am fail to contact Amazon to refund. Nobody is responding on my query and there is no direct no to contact Amazon customer care

Tue, 27/11/2018 - 3:05pm — Anil Singh (not verified)

Received defective products

Jo products order kiya
Vo nahi mila
Chang karke products mila

Tue, 25/09/2018 - 7:58am — Bonifus.F (not verified)

I am Debit card purchased rockfield open shoes.Not delivered.

Sir,i am debit card purchased Rs.399 rockfield half open shoes.Delivery messege to send my mobile.but not delivered this item.iam not recived my ordered item.already i am complaint amazon.but not give my item or my cash.please nessesery action.please retern my cash or give me to my ordered item.

Sun, 23/09/2018 - 10:58am — Ramesh kumar (not verified)

Two item ledy warmup inner

My order book 6 /7 sep 2018 has been not receved after 18 days

Sat, 22/09/2018 - 11:43am — jiwan kumar (not verified)

Refund payment

I Return my order back. 1 Phenovo set of 2 high quality 80w 1600 lm white led fog light bulb lamps- h16 to company with Returen Authorization label on
dt 8-9-18 and Delivered to dt 10-9-18. till date i not recived any Refund.

Sat, 08/09/2018 - 11:29am — Jaydip jadhav (not verified)

Refund

I'll return a top women's fashion bag on 17august but coustmer not provide refund plz check

Wed, 03/04/2019 - 2:14pm — Rahul Saxena (not verified)

Complain

I back my order and product give to agent but my refund clear about last 15 days please sir I hardly request to you please send me my refund

Wed, 05/09/2018 - 4:06pm — saksham (not verified)

handset

sur i have order headphone headset and it is broken and this handset have 1 year warrenty so how can i replace it

Mon, 17/09/2018 - 10:54am — Manon kaushal (not verified)

Phone replace

Mera phone jyada hot ho rahi hai aur battery backup loss ho gaya hai backup rahi de rahi hai

Mon, 29/10/2018 - 5:23pm — Praveen (not verified)

Cheated by amazone

Due to charger complaint my new 10 or g phone is returned. But now the rate of the phone is increased. I am not satisfied in that.

Fri, 24/08/2018 - 7:12pm — Anonymous (not verified)

Order

I bought one hand bag 3 times and 3 times payment successfully paid . I can't see in my account and also no information about that so how can I trust. Now what can I do??

Tue, 11/09/2018 - 2:37am — Tushar Ranjan sahoo (not verified)

Failure of delivery

My order of Shubhan travel luggage bags was to be delivered on 10/9/2018 but it hasn't arrived.I had ordered it on 3/4/2018.It is an emergency so I expect that it may be delivered to me by today or tomorrow.So I request the authorities to pay attention to my sincere request.

Mon, 20/08/2018 - 9:06pm — S chandrarao (not verified)

About my Amazon order for baby dress

I have ordered baby benkils dress and I didn't get any call from your Amazon delivery boy ,I am tracking my order in Amazon site,17 aug 18 I got message your order delivered but I didn't get any dress whatever I was ordered so please look into this matter kindly.

Thu, 16/08/2018 - 6:04pm — Ashok yadav (not verified)

Mera bill gum gaya h to mujhe

Mera bill gum gaya h to mujhe dusra bill ki jarurat h Mera mobile karb ho gaya h to service center bhej na h

Thu, 16/08/2018 - 5:57pm — Ashok yadav (not verified)

I miss my bill again I want a bill

I loss my mobile bill and my mobile have some problem so I need a bill

Sun, 12/08/2018 - 1:09pm — SACHIN SHIVAJIRAO DHONE (not verified)

Complaint

Want to know details about
TO TRANSFER INB Amazon Seller Services Pv ASSPL Payments
NSBI6527455169IGAEBCBXI8
For this transactions my sbi account has been debited for 493.60rs.

Fri, 03/08/2018 - 8:18am — Naveen Kumar (not verified)

Login issue

I am facing issues In login mobile app.
So pls help

Fri, 15/03/2019 - 1:39pm — Nilesh mali (not verified)

Login issue

Thu, 26/07/2018 - 8:43pm — Hemant hattimare at+post.goregaon,tah.-goregaon,Dist.Gondia (not verified)

Ordering pediatric drug dosages

Ordering two set of pediatric drug dosages of dr.meherban singh but 26/7/2018 receiving only single book so kindly send 2nd copy of this books I paid two sets paynment

Sun, 22/07/2018 - 3:02pm — vijay kumar (not verified)

product selling with amazon.

dear sir,

how to sell product with amazone .
plz gave the customer care no. and guide me .

Thu, 21/06/2018 - 8:31pm — Nitin MAROTRAO Ingole (not verified)

I want to cancelled my lone vouchrrs of Amazon from Zest money

Sir,
I have got 3 Amazon vouchers of 25000/- from zestmoney .Now I want to cancell that lone vouchrrs.Zest Mony says that if Amazon is ready to cancell that vouchers then it will possible.Please help me sir.

Sun, 17/06/2018 - 7:07pm — Anil kumar (not verified)

Order not placed

Sir mera balance deduct ho gya per order placed nahi hua sir plz help me

Tue, 29/05/2018 - 3:35pm — Aditya Kumar (not verified)

Complaint regarding undeleivered order

actually i ordered a mi note 4 mobile phone from amazon on emi's. Amazon deduct all my emi's from my card but they don't delivered my order. And every time when i m trying to contact them they didn't give me any satisfactory answer and still they don't delivered my phone

Mon, 03/09/2018 - 2:44pm — EKRAM KHAN (not verified)

RETURN CHARGER WITH MI

Metallica charger nahi tak wapas nahi huwa kripya Metallica MI kacharger de or Anna dublikat charger wapas leave jaye

Fri, 11/05/2018 - 8:31pm — SANJESH KUMAR Mishra (not verified)

Now open my Amazon a/c

Dear sir
Now my Amazon a/c is not open but few months before I purchase so many things so clear this thing

Tue, 08/05/2018 - 1:56pm — Anonymous (not verified)

Invoice issue

Amazon is the west shopping side.When I go to download the invoice said "something went wrong on our end "and it is not first time all time it said.i call to the customer service no he disconnect my with out any advice.

Tue, 13/03/2018 - 1:33pm — Sudarshan g k (not verified)

Orders not proper

I book 2pairs of shoes and 1pairs of sandals in your amazon shopping ok yesterday I got my orders from your delivered boy but In that box only one pairs of shoes and one pairs of sandal will be there.I din't get my another pairs of shoes so please help me and I paid full amount