Email

• india [at] asaindiamf [dot] com (For General Query)

Grievance Redressal Procedure

Level 1

• If you have any query/complaint, then you can contact to the higher level of staff (Branch Manager, Regional Manager or District Manager)
• You can also call at Tollfree No.: 1800120115566 or you can also post your complaint at:
  Address: ASA International India Microfinance Limited,
  Victoria Park, 4th Floor, GN - 37/2, Sector -V,
  Salt Lake City, Kolkata -700091 West Bengal
• Your complaint will be addressed within 48 hours to a week time.

Level 2

• If your query/complaint is still not solved within a given time period, then you can contact to the Complaints Redressal Officer/Nodal Officer.
  Name: Ms. Vanita Mundhra, Company Secretary
  Contact No.: 033-23578508, 033-23578518 (Timing- 10am-5pm)
  Email: Vanita [at] asaindiamf [dot] com

Level 3

• If you are not satisfied by the Complaints Redressal Officer/Nodal Officer, then you can contact to the Officer-in-charge of the Regional Office of DNBS of RBI.
  Contact No.: 033-22307850, 033-22308331
  Email: dnbskolkata [at] rbi [dot] org [dot] in
  Address: Department of Non Banking Supervision, Reserve
  Bank of India, 15, Netaji Subhas Road, Kolkata- 700001

Registered/Corporate Office

ASA International India Microfinance Ltd. ,
Block GN-37/2, Victoria Park, 4th Floor, Sector
V, Salt Lake City, Kolkata 700 091, West Bengal, India