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Bajaj Allianz General Insurance Customer Care No. 1800 209 5858
Updated on Wednesday, 29 January 2025 - 12:33pm
Organization:
Bajaj Allianz Toll free Number(s):
- 1800 209 5858 (For Customer Support)
- 1800 102 5858 (For Service)
- 1800 209 7272 (For Claims)
All India Number(s):
- 020-3030 5858 (For Support)
- 020-6602 6666 (For Alternate Support)
- 75072 45858 (For Whatsapp Support/Service Chat)
Website:
Official Website IVRS Menu: 1800 209 5858/ 1800 102 5858
Press 1: For Bajaj Allianz General Insurance
First select your preffered language
- Press 1: If you are an existing customer and want to service your current policy
- Press 1: If you have a motor policy
- Press 2: If you have a health policy
- Press 3: If you are a senior citizen holding only health policy
- Press 4: If you have a travel policy
- Press 5: For any other policy
- Press 2: If you want to renew your existing policy
- Press 1:For motor policy
- Press 2: For health policy
- Press 3: If you want to renew any other policy
- Press 3: If you want to buy a new policy
Emails
- customercare@bajajallianz.co.in (For Customer Support)
- bagichelp@bajajallianz.co.in (For General Query)
- seniorcitizen@bajajallianz.co.in (For Senior Citizens)
- head.customerservice@bajajallianz.co.in (For Feedback)
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Helpline Numbers
| Sr.No. | Service | Number |
|---|---|---|
| 1 | For Medical Emergency | 18002101030 |
| 2 | For Roadside Assistance | 18001035858 |
| 3 | For Sales/Buy Policy | 18002090144 |
| 4 | Assistance For Policies | 18002660350 |
| 5 | For Intermediaries | 18002097073 |
| 6 | Online Policy and Renewal Assistance | 18002094040 |
| 7 | General Support | 18001037272 |
| 8 | Queries and Complaints from Agents | 180030007272 |
| 9 | Agri claim | 18002095959 |
| 10 | Health Claim | 18001032529 |
| 11 | For Senior Care Rider | 9152007550 |
| 12 | Call/WhatsApp Support | 8806727272 |
| 13 | NRI Helpline (Mon-Sat, 9 AM - 7 PM) | 020-67871700 |
| 14 | NRI Sales Enquiries | 020-67688888 |
| 15 | Purchase Queries (Missed Call) | 8080570000 |
| 16 | Travel Claim Assistance | 0124-6174720 |
| 17 | Customer Support | 022-40881000 |
SMS Service
SMS < WORRY > to 575758 To get SMS updates on your policy ( No. 8108222251)
| Sr.No. | Service Type | Text Format |
|---|---|---|
| 1 | For Callback for renewal premium payment related queries (From Registered Mobile Number) | RENEW<space>POLICY NO |
| 2 | For Callback for service-related queries | SUPPORT<space>POLICY NO |
| 3 | For Branch Address | BRANCH<space>PIN CODE |
| 4 | For Fund Value of Policy (From Registered Mobile Number) | FV<space>POLICY NO |
| 5 | For Callback for Reinvestment related queries (From Registered Mobile Number) | REINVESTMAT<space>POLICY NO |
| 6 | For Account Statement (From Registered Mobile Number) | ACCSTMT<space>POLICY NO |
| 7 | For Callback for queries related to fund switching | FSWITCH<space>POLICY NO |
| 8 | To Update Email Address (From Registered Mobile Number) | EREG<space>Unique ID*<space>DOB of policyholder in DDMMYYYY<space>email id |
| 9 | For Claim status | CLAIM<space>POLICY NO |
| 10 | For IT Certificate (From Registered Mobile Number) | TAXCERT<space>POLICY NO |
For Claim Process
- If you have any query related to claim process then firsty you have to call 18002097272 or email at customercare@bajajallianz.co.in
- For Healthe insurance you can email at balic.healthclaims@healthindiatpa.com
Address: HealthIndia Insurance TPA Services Pvt. Ltd.
Office No's. 406-412, Fourth Floor,
Neelkanth Corporate IT Park, Kirol Road
Opp. Vidyavihar Railway Station (W) Mumbai - 400086. - You can also make a claim request via filling this Claim Intimation Form
For more information about claim process Please read
Branches Contact
| Sr.No. | Location | Contact No. | Address |
|---|---|---|---|
| 1 | Mani Square (Kolkatta) | 033-30212900 | 164, 1 Manicktala Main Road, Mani Square 6th Floor, Canal Circle Road, Premises No -41, Kolkata - 700054 |
| 2 | Rajarhat (Kolkatt A) | 033-66049000 | 3rd Floor,Block B,Ecospaceplot No Ii, F, 116(Old No Aa- Ii, Block2 It) New Town,Rajarhat 7000156 |
| 3 | New Market (Kolkatt A) | 033-22520250 | 19a, Jawaharlal Nehru Road, 4th Floor, Kolkata-700 087 |
| 4 | Behram Pore | 0348-2256172 | KK Banerjee Road, Berhampore Po- Berhampore, Dist- Murshidabad |
| 5 | Kharagpur | 0322-2226781 | MS Tower Ii 2nd Floor, Inda Kharagpur, West Medinipur Kharagpur - 721 305 |
| 6 | bankura | 0132-42252908 | Bijay Smriti Soudha Machntalla Po and Ps Bankura 722101 |
| 7 | Asansol | 0341 -2221569 | 69 (101), GTRoad, Rambandhu Tala Asansol 713 303 |
| 8 | Durgapur | 0343-2544197 | Akshara ,Plot No C 100, 2nd Floor, Beside Junction Mall, City Centre, Durgapur, District- Burdwan, State- West Bengal, Pin-713 216 |
| 9 | Serampur | 033-26528441 | 546, GTRoad, 2nd Floor, Po and Ps : Serampore Hoogly 712201 |
| 10 | Burdwan | 9748778270 | 3rd Floor, GTRoad, Parbirhata, Sripally Burdwan -713103 |
| 11 | Behala | 033-24889773 | 59 Bankim Mukherjee Sarani, Kolkata- 700053 |
| 12 | Barasat | 033-25844476 | 1st Floor, N, 20 Jessore Road, South Dak Bunglow More, Barasat, Kolkata 700124 |
| 13 | Siliguri | 0353-2540712 | Galaxy House, 4th Floor, Near Pc Mittal Bus Stand, Sevoke Road, Siliguri - 734001. |
| 16 | Malda | 0351-2265053 | SMPally(North), Opp. Jay Lodge, Ps- English Bazaar, Po + Dist Malda - 732101 |
| 17 | Guwahati | 0361-7135545 | 3rd Floor, Shreeji Towers, C, O Gauhati Tea Ware Housing Pvt. Ltd., Adjacent To Mahindra Showroom, Christian Basti, Guwahati - 781005 |
| 18 | Tinsukia | 9175364732 | Alb and Quot;S Commercial Complex, SR Lohiya Road, Tinsukia - 786125 |
| 19 | Patna | 0612-3923036 | Alankar Place, 6th Floor, Boring Road Crossing, Patna-800001 |
| 20 | Muzaffarpur | 0612-2241294, 9135007145 |
Kalam Bagh Road,Muzaffarpur- 842001 |
| 21 | Bhagalpur | 9135007146 | Adwaita Tower, Near Nihar Hotel, Kachari Chowk, Bhagalpur-812002 |
| 22 | Gaya | 0631-2223097 | Swastik Bhawan ,1st Floor,Vijaya Bank Building, Fate Bahadur Shivala Road,Gaya- 823001 |
| 23 | Ranchi | 0651-3057500 | Pranami Heights, 5th Floor, Circular Road, Near Lalpur Chowk, Ranchi - 834001. |
| 24 | Jamshedpur | 0657-2320471 | 1st Floor, Smriti and Quot; Building , Beside Maharashtra Mandal, Bistupur, Jamshedpur-831001. |
| 25 | Dhanbad | 0326-2303203 | Goodwill Properties, 2nd Floor, Bank More, Dhanbad-826001 |
| 26 | Hazaribagh | 9262797015 | Office No 3, 3rd Floor, Deep Complex, Inderpuri Chowk, Hazaribagh - 825301 |
| 27 | Moti Nagar (Delhi) | 011-66278000 | Block No 4, Dlf Tower, 15, Shivaji Marg, New Delhi 110015 |
| 28 | Connau Ght Place (Delhi) | 011-69099200 | 12th Floor Dr. Gopaldas Bhawan, 28 Barakhamba Road , Connaught Place , New Delhi 110001 |
| 29 | Gurgaon | 0124-4064501 | 3rd Floor Jmd Regent Plaza Sikanderpur Mg Road Gurgaon- 122001 |
| 31 | Nehru Place (Delhi) | 011-69099300 | 93, Ashok Bhawan, 6th Floor, 605- 608,Nehru Place,New Delhi- 110019 |
| 32 | Agra | 0562-2520933, 0562-2524720 |
S-15 2nd Floor Raman Tower Near Icici Bank,Shanta Tower Sanjay Place |
| 33 | Gurgaon | 0124 -4507560 | Jmd Galleria,2f- 09,Second Floor , Sector 48, Sohna Raod, Gurgaon 122002, Haryana |
| 34 | Dehradun | 0135-2971718 | International trade Tower, 2nd Floor, 1, Old Survey Road, )New No 2, Khan Bandhu Marg, Adjoining Rajpur Road, Dehradun - 248001. |
| 35 | Faridabad | 0129-4015471 | Sco - 102, 103, Shop No. 109a, 1098 and 110, 1st Floor, Sector 16, Faridabad 121002 |
| 36 | Chandigarh | 0172-4692900, 0172-4692800 |
Sco 156, 157, 158, 159, 2nd Floor, Sector 9, Chandigarh 160009 |
| 37 | Ambala | 0171-4007034 | Minerva Complex, 3rd Floor, Rai Market, Ambala Cantt, 133001. |
| 38 | Mandi | 0190-5223211 | Mohal Tarna 366, 5 Tehsil Sadar District, Mandi, Himachal Pradesh |
| 39 | Lucknow | 0522-2200554, 8956093102, 8956093101 | 3rd Floor, Narain Building, Shahnazaf Road, Hazratganj, Lucknow - 226001 |
| 40 | Kanpur | 0512-2338278, 0512-2338277 |
15, 54, 2nd Floor, Virendra Smrati Complex, Civil Lines, Kanpur 208001 |
| For more details please read | |||
For Grievance Redressal
Level 1:
- For any query or complaint you can contact at 18002097272 or email at customercare@bajajallianz.co.in
Address: Bajaj Allianz House,
Airport Road, Yerawada, Pune-411006 - For Senior Citizens you can email at seniorcitizen@bajajallianz.co.in
- You can also fill this Grievance Form
Level 2:
- If you are not satisfied with the resolution within 15 days then you can mail at bagichelp@bajajallianz.co.in
Level 3:
- If your query is not resolved, then you can contact to the Grievance Redressal Officer at ggro@bajajallianz.co.in
Level 4:
- If your query is still not resolved then you can contact to the care specialist by giving a missed call on 8080945060 OR SMS <WORRY> To 575758 from your registered number.
Level 5:
- You can lodge your complaint online through Council for Insurance Ombudsman (CIO) or Insurance Regulatory and Development Authority (IRDA)
- If your query is still not resolved then you can contact to the Insurance ombudman given below:
Sr.No. City Contact No. Email Address 1 Ahmedabad 079-25501201, 079-25501202,
079-25501205, 079-25501206bimalokpal.ahmedabad@cioins.co.in Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad-380001 2 Bengaluru 080-26652048, 080-26652049 bimalokpal.bengaluru@cioins.co.in Jeevan Soudha Building, PID No. 57-27-N-19, Ground Floor, 19, 19, 24th Main Road, JP Nagar, Bengaluru-560078 3 Bhopal 0755-2769201, 0755-2769202
Fax: 0755-2769203bimalokpal.bhopal@cioins.co.in Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal-462003 4 Bhubaneswar 0674-2596461 , 0674-2596455
Fax: 0674-2596429bimalokpal.bhubaneswar@cioins.co.in 62, Forest Park, Bhubaneswar-751 009 5 Chandigarh 0172-2706196 , 0172-2706468
Fax: 0172-2708274bimalokpal.chandigarh@cioins.co.in S.C.O. No. 101, 102 and 103, 2nd Floor, Batra Building, Sector 17-D,
Chandigarh-1600176 Chennai 044-24333668 , 044-24335284
Fax: 044-24333664bimalokpal.chennai@cioins.co.in Fatima Akhtar Court, 4th Floor, Anna Salai, Teynampet, Chennai-600018 7 Delhi 011-23232481, 011-23213504 bimalokpal.delhi@cioins.co.in Universal Insurance Building, Asaf Ali Road, New Delhi-110 002 8 Guwahati 0361-2632204, 0361-2602205 bimalokpal.guwahati@cioins.co.in Jeevan Nivesh, Nr. Panbazar over bridge, S.S. Road, Guwahati-781001 9 Hyderabad 040 -23312122
Fax:040-23376599bimalokpal.hyderabad@cioins.co.in Moin Court Lane Opp. Saleem Function Palace A.C. Guards Lakdi-Ka-Pool Hyderabad -500004 10 Jaipur 0141-2740363 bimalokpal.jaipur@cioins.co.in Jeevan Nidhi-II Bldg., Gr. Floor Bhawani Singh Marg Jaipur -302005 11 Ernakulam 0484-2358759, 0484-2359338
Fax:0484-2359336bimalokpal.ernakulam@cioins.co.in Pulinat Bldg., Opp. Cochin Shipyard M.G. Road Ernakulam -682015 12 Kolkata 033-22124339 , 033-22124340
Fax :033-22124341bimalokpal.kolkata@cioins.co.in Hindustan Bldg. Annexe, C.R. Avenue Kolkata -700072 13 Lucknow 0522-2231330 , 0522-2231331
Fax:0522-2231310bimalokpal.lucknow@cioins.co.in Jeevan Bhawan Phase-II Nawal Kishore Road Hazratganj Lucknow -226001 14 Mumbai 022-69038821, 022-69038823, 022-69038824, 022-69038825, 022-69038826, 022-69038827, 022-69038828, 022-69038829, 022-69038830, 022-69038831
Fax:022-26106052bimalokpal.mumbai@cioins.co.in Jeevan Seva Annexe S.V. Road
Santacruz (W) Mumbai -40005415 Noida 0120-2514252 , 0120-2514253 bimalokpal.noida@cioins.co.in Bhagwan Sahai Palace Main Road Naya Bans Sector15 Gautam Buddh Nagar U.P-201301 16 Patna 0612-2547068 bimalokpal.patna@cioins.co.in Lalit Bhawan Bailey Road Patna800001 17 Pune 020-41312555 bimalokpal.pune@cioins.co.in Jeevan Darshan Bldg., C.T.S No.s195 to198 N.C.Kelkar Road Narayan Peth Pune -411030 18 Thane - bimalokpal.thane@cioins.co.in 2nd Floor,Jeevan Chintamani Building, Vasantrao Naik Mahamarg, Thane (West) Thane - 400604
Registered Office
Bajaj Allianz House,
Airport Road, Yerawada,
Pune-411006
Contact No.: 020-66026666
Fax : 020-30512246, 020-66026667
Email: websaleslife@bajajallianz.co.in (Sales Enquiry)
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Comments
test email
i make one policy last year
there is problem with policy
Car insurance
Bajaj allience is not good company recently i have decided to take insurance of my car and they are not giving me insuarnce. Previous year i have tata aig insurance and its much better then bajaj so i go for tata aig.
i want to talk with customer support
i make one policy last year
there is problem with policy
policy status
please provide my policy worth as on today.
my policy no is 0103373210, bajaj allianz
Worst Service.
Hi,
I had called up on 4th Nov 2011 and spoke to a customer service rep and told him that i wanted a motor insurance for my car.The premium amount was also confirmed and an inspection was scheduled on Sat 5th Nov 2011.Its 9th Nov and no one has the decency to give a call.Customer service no: 18002333355 is always busy and they do not call back- I have been calling for 3 days now .It seems that this is a preview of the kind of company that Bajaj Allianz is....not interested in business and zero coordination d do not want to take a risk with such a laid back and irresponsible company people.
Ive planned to go to TATA AIG and have taken an appointment.Shall be closing the deal by tomorrow.
Regards
Ashok Kamath
Connecting to GOD
Getting connected with Bajaj Allianz customer care is equivalent to getting an appointment with GOD.
sunnder value of my policies
I am unable to login customer portal because my ID is disabled
Read with Open Eyes
My name is Vinod Asalkar.
My Policy No: 0028786040 and Plan is New Family Gain.
I am from Parbhani, Dist Parbhani Maharashtra.
My Agent Name is Maneesha Sharma, Parbhani Maharashtra. I don't know agent code.
My Policy started on 28/10/2006.
I have paid three premiums and my agent told me that there is no need to pay more.
From April 2011 I have started to contact my agent to get the status of my policy.
She failed to tell even my policy no. and my policy status as she left the work at that time.
So I contacted Bajaj Allianz on their customer care number (1800-233-3355) and email ID (life@bajajallianz.co.in).
No one has replied me.
Today I got a letter saying that "Your Policy has Terminated" and a cheque with not even 10% amount of paid to my total premiums.
Can anyone tell me what is happening to my policy and why?
Thanks
Vinod Asalkar
+91 9822646875
RE: Read with Open Eyes
Hi Vonod,
I saw your post & understood your situation very well. See I am not the expert on this but I would like to advice you that please ask your complain no while talking to customer care for future reference, see if you are repeatating calling every time it will get new complaint.Better you stick with one. Second you right an application to Bajaj Allianz Corporate office stating with all details like your complain no, policy commenced date,premium paid amount & date with scan copy or bill no etc. Also mention in that if this is not resolved or not taken up go to the consumer forum.
Please send it through registered post (Govt post office) & keep receipt it with you. It will take time but you will get justice if you have genuine reason & even you will get the amount which you are eligible for it. my email id is ya_teju@yahoo.com.
Thanks.
Service/Policy surrender
Worst service one can get is from Bajaj Allianz when it comes to policy surrender.