Emails
- mahaconnect [at] mahabank [dot] co [dot] in (For Customer Support)
- digitalsupport [at] mahabank [dot] co [dot] in (For Complaint)
Faq's, Fee and Charges, Helpline Information all details given in the main page after selecting the category given in top.
Missed Call/SMS Service
- FASTag balance enquiry through missed call - Dial 8657864198 from your registered mobile number.
Grievance/Complaints
- In case of any complaint or query firstly contact toll free number or email at mahaconnect [at] mahabank [dot] co [dot] in.
- If you are not satisfy with the customer support team, you can directly mail to these given levels:
- Level 1 - cmcustomerservice [at] mahabank [dot] co [dot] in
- Level 2 - digitalsupport [at] mahabank [dot] co [dot] in
- Level 3 - cmdbd [at] mahabank [dot] co [dot] in
- If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at Bank Call Centre number 1800 233 4526/1800 102 2636 to register your complaint and also can register your complaint at BOM branch or email at mahaconnect [at] mahabank [dot] co [dot] in or digitalsupport [at] mahabank [dot] co [dot] in..
In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :
- Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com / nodal [at] ihmcl [dot] com or call on toll free number 1033.