To Report an Unauthorized Transactions the process is given below:

Report Unauthorized Transactions

• Go to the india branches during customer hours which is given below in Grievance table
• Email: reporttransaction [at] barclays [dot] com
• Call: 022-60007888 (24X7)

To require the following information for reporting unauthorized transactions

• To report Unauthorized Transactions on Internet Banking
  • Your Account number
  • Your Transaction date
  • Your Transaction amount
  • Type of transaction (e.g. NEFT/RTGS/IMPS etc.)
• To report Unauthorized Debit Card or ATM card transactions
  • Your Debit card or ATM card number
  • Type of transaction (e.g. online, at a store, local grocer, Cash withdrawal, etc.)
  • Date of transaction
  • Transaction amount

Grievance Redressal 

If you have any query/complaints/grievance regarding any services provided by bank, contact through following ways on:

Level 1:

Contact Through Email :

• For Personal Banking and loans: customerservices [at] barclays [dot] com
• For NRI Banking: nri [at] barclays [dot] com
• For Corporate Banking: commercial [dot] help [at] barclays [dot] com

Contact Through Branches - Visit/Write :

Branches Contact

Through Complaint Form

• Fill the Complaint Form

You will receive an acknowledgement within 3 working days and a response within 7 working days.

Level 2:

In case you are not satisfied with response, then you contact to the

• Head, Query Resolution & Service Governance Unit
  Email: head [dot] qru [at] barclays [dot] com
• You will receive an acknowledgement within 3 working days and a response within 5 working days.

Level 3:

If you are still not satisfied with the resolution you receive, then you contact to the Nodal Officer

Level 4:

If after having followed Levels 1, 2, and 3, your issue remains unresolved, you may approach the Banking Ombudsman for Redressal