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Vi Prepaid Customer Care No. 199
Updated on Tuesday, 15 October 2024 - 11:59am
Company Name:
Vodafone Idea(myvi.in) IVRS Menu For 199
Customer Care Executive Supporting Time: 8:00 am -12:00 pm
- Press 1: For balance and deduction
- Press 2: To know about your current tariff prepaid bill and best offer exclusive for you
- Press 3: For callertune,DND and other value added services
- Press 4: For network data and sms related issues
- Press 1: If you are facing any difficulty to browsing the internet on your phone
- Press 2: To Speak to the Customer Care Executive
- Press 8: To go to the main menu
- Press 5: To report for loss of sim, for puk,to update alternate No and for IVRS language change .
- customercare [at] vodafoneidea [dot] com (Customer support)
Install App
Important Links
Contact Service Number
Clusters |
Circles |
Enquiries and Requests | Complaints | ||
|---|---|---|---|---|---|
| Short Code | Long Code | Short Code | Long Code | ||
| RAD | Delhi | 199 | 9891012345 | 198 | 8744000198 |
| RAD | Rajasthan | 199 | 9887012345 | 198 | 9887010198 |
| PUH | Punjab | 199 | 9814012345 | 198 | 9781500198 |
| PUH | Haryana | 199 | 9812012345 | 198 | 8684000198 |
| PUH | Himachal Pradesh | 199 | 9882012345 | 198 | 9882900198 |
| PUH | Jammu And Kashmir | 199 | 9086012345 | 198 | 9086046198 |
| TUP | UP (E) | 199 | 9889012345 | 198 | 8576000198 |
| TUP | UP (W) | 199 | 9837012345 | 198 | 8941000198 |
| EST | Kolkata | 199 | 9088012345 | 198 | 9088100198 |
| EST | Rest of Bengal | 199 | 9093012345 | 198 | 9093100198 |
| EST | Assam | 199 | 9085012345 | 198 | 9085000198 |
| EST | NESA | 199 | 9089012345 | 198 | 9089000198 |
| EST | Orissa | 199 | 9090012345 | 198 | 9090000198 |
| EST | Bihar | 199 | 9708012345 | 198 | 9708000198 |
| KAP | Andhra Pradesh | 199 | 9848012345 | 198 | 9848009198 |
| KAP | Karnataka | 199 | 9844012345 | 198 | 9844000198 |
| KTN | Tamil Nadu | 199 | 9092012345 | 198 | 9092000198 |
| KTN | Kerala | 199 | 9847012345 | 198 | 9947000198 |
| MPC | Madhya Pradesh | 199 | 9826012345 | 198 | 9826000198 |
| MUM | Mumbai | 199 | 9702012345 | 198 | 9702000198 |
| GUJ | Gujarat | 199 | 9824012345 | 198 | 9824000198 |
| MAH | Maharashtra And Goa | 199 | 9822012345 | 198 | 9822000198 |
Helpline details
| Vi™ Helpline Number Details | Vi™ Contact Number |
|---|---|
| Customer Helpline (Short Code) (from your Vi™ Mobile Number) | 199 |
| Customer Helpline (Long Code) | xxxxx12345 |
| Complaint Helpline (from your Vi™ Mobile Number) | 198 |
| Complaint Helpline (Long Code) | xxxxxxx198 |
| VAS Deactivation | 155223 |
| Do Not Disturb | 1909 |
| Data Activation/ Deactivation | 1925 |
| Televerification | 59059 |
| Mobile Number Portability Helpline | 18001234567 |
| COCP/Enterprise | 55666 |
| Mobile Number Portability (MNP) Helpline | 18001234567 |
Prepaid USSD Codes
| Description of service offered |
USSD Code | Whether active on all India basis or some specific service area |
Price (Rs) |
|---|---|---|---|
| T20 Product | *545*01# | Pan India | Tollfree |
| Play And Win Challenge | *545*02# | Pan India | Tollfree |
| Score And Win Challenge | *545*06# | Pan India | Tollfree |
| Vikram Stories | *545*101# | Pan India | Tollfree |
| STARTALK10 | *545*11# | Pan India | Tollfree |
| STARTALK10 | *545*111# | Pan India | Tollfree |
| Missed Call Information | *717*30# | Pan India | Tollfree |
| CRBT | *545*21# to *545*29#, *545*701# to *545*709# |
Pan India | Tollfree |
| Ptune | *545*45# | Pan India | Tollfree |
| MCELCHAT49(CG) | *545*49# | Pan India | Tollfree |
| MCELCHAT49(CG) | *545*49# | Pan India | Tollfree |
| CRBT | *545*50# to *545*55# (MUM Only) | Mumbai | Tollfree |
| Sportschat_Event | *545*545# | Pan India | Tollfree |
| Sportschat_Event | *545*545# | Pan India | Tollfree |
| Sports49(CG) | *545*7# | Pan India | Tollfree |
| Sportschat49 | *545*71# | Pan India | Tollfree |
| STAR49 | *545*72# | Pan India | Tollfree |
| Sportsalert0 | *545*73# | Pan India | Tollfree |
| Nyassa_Monthly | *545*8# | Pan India | Tollfree |
| Nyassa Event | *545*85# | Pan India | Tollfree |
| CRBT | *545*9# | Pan India | Tollfree |
| Callertunes | *415# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *526# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *696# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *696*49# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *696*494# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *888# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *888*800# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *888*88# | ASM/BIH/NE/KOL/ROB/ORI/DEL /HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *526# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *567# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *567*11# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *567*30# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *567*305# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *567*33# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *567*333# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *567*368# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *567*60# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *567*64# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *567*8# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Callertunes | *567*80# | ASM/BIH/NE/KOL/ROB/ORI/DEL/ HAR/HP/JK/PUN/UPE/UPW |
Tollfree |
| Contakt USSD alerts Menu based services |
*007# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*008# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*009# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*010# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*102# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*112# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*123# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*128# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*134# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*147# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*148# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*150# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*151# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*161# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*171# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*181# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*189# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*191# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*201# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*367# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*369# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*500# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*501# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*502# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*511# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*525# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*550# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*566# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*569# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*666# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*786# | Pan India | Rs. 30/6 Days per service |
| Contakt USSD alerts Menu based services |
*789# | Pan India | Rs. 30/6 Days per service |
| Winbig Challenge | *567*7# | Pan India | Rs 35/Weekly |
| Play n Win Challenge | *777# | Pan India | Rs 5/Answer |
| Games | *567*5# | Pan India | Rs 39/Monthly |
| Callertune | *567# | Pan India | Rs 36/Monthly |
| Profile Callertune | *567*6# | Pan India | Rs 15/Monthly |
Appellate Authority
From Monday to Friday, between 10:00 am and 6:00 pm.
Key Point*
While appealing to the Appellate Authority -
- You must file the appeal within 30 Days of the expiry of thecomplaint/request resolution .
- Please provide your complaint docket number while contacting the Appellate Authority.
- The appeal will be decided within 39 working days from the date of filing your complaint.
Please note that the resolution time along with your appeal docket no. will also be sent to you on SMS.
| Sr No. | State | Designation | Contacts | Address | |
|---|---|---|---|---|---|
| 1 | Andhra Pradesh And Telangana |
Head - Customer Service | 9948002240 | appellate [dot] ap [at] vodafoneidea [dot] com | 2nd Floor, Varun Towers II, Begumpet, Hyderabad-500016 |
| 2 | Madhya Pradesh And Chattisgarh |
Head Customer Service | 9713377766 | appellate [dot] mpcg [at] vodafoneidea [dot] com | 139-140 Electronic complex, Paradheshipura, Indore - MP - 452010 |
| 3 | Assam | Head Customer Service | 9706024365 | appellate [dot] asm [at] vodafoneidea [dot] com | RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035 |
| 4 | Maharashtra And Goa | Head - Customer Service | 020-71718181 | Appellate [dot] mah [at] Vodafoneidea [dot] com | CTS 11/1B, 1st Floor,Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004. |
| 5 | Bihar And Jharkhand | Head - Customer Service | 9709018279 | appellate [dot] bih [at] vodafoneidea [dot] com | BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office, Patna–800014 |
| 6 | Mumbai | VP- Customer Service | 9820015713 | appellate [dot] mum [at] vodafoneidea [dot] com | 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal I ndustrial Estate, Andheri East, Mumbai 400059 |
| 7 | Delhi And NCR | Head - Customer Service | 011-71032211 | appellate [dot] delhi [at] vodafoneidea [dot] com | Vodafone Idea Limited, A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044 |
| 8 | Odisha | Head - Customer Service | 9090010078 | appellate [dot] orissa [at] vodafoneidea [dot] com | Unit - 41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar – 751024 |
| 9 | Gujarat | VP - Customer Service | 7567860602 | appellate [dot] guj [at] vodafoneidea [dot] com | Vodafone House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015 |
| 10 | Punjab | Vice President | 7508012346 | appellate [dot] pun [at] vodafoneidea [dot] com | Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055 |
| 11 | Haryana | Head - Customer Service | 9813090003 | appellate [dot] Har [at] Vodafoneidea [dot] com | Plot No.173 sector 3 HS11DC Industrial Area, Karnala Haryana 132001 |
| 12 | Rajasthan | Head - Customer Service | 9828996200 | appellate [dot] raj [at] vodafoneidea [dot] com | Vodafone Idea Limited, 1st Floor , Gaurav Tower, Malviya Nagar, Jaipur - 302017 |
| 13 | Himachal Pradesh | Head - Customer Service | 9736297362 | appellate [dot] hp [at] Vodafoneidea [dot] com | Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002 |
| 14 | Tamil Nadu | VP-Customer Service | 9962099625 | appellate [dot] tamilnadu [at] vodafoneidea [dot] com | Vodafone Idea Limited, Tower1, PSA Fort, Plot No. A1 And A2 And B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600096 |
| 15 | Jammu And Kashmir | Head -Customer Service | 9796097979 | appellate [dot] jnk [at] vodafoneidea [dot] com | 3rd Floor, Sunny Square, Gangyal, Jammu - 180010 |
| 16 | West Bengal | VP - Customer Service | 9093118992 | appellate [dot] wb [at] vodafoneidea [dot] com | Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| 17 | Karnataka | Head - Customer Service | 9886047474 | appellate [dot] kar [at] vodafoneidea [dot] com | Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout, Bangalore-560071 |
| 18 | NESA | Head - Customer Service | 9774024365 | appellate [dot] nes [at] vodafoneidea [dot] com | Down Town Diagnostic Centre, Arbuthnot Road, Laitumkhrah, Shillong-791003, Meghalaya |
| 19 | Kerala | Head - Customer Service | 9946123456 | appellate [dot] ker [at] vodafoneidea [dot] com | VJ Tower, Vytilla PO, Ernakulam 682019 |
| 20 | UP East | Head - Customer Service | 9721980180 | appellate [dot] Upe [at] vodafoneidea [dot] com | Vodafone Idea Limited, Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010 |
| 21 | Kolkata | VP - Customer Service | 9088118992 | appellate [dot] kol [at] vodafoneidea [dot] com | Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091 |
| 22 | UP West | Head - Customer Service | 9719143245 | appellate [dot] upw [at] vodafoneidea [dot] com | Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi – 110044 |
Registered Address
Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group And Vodafone partnership,
Suman Tower, Plot No. 18, Sector no. 11,
Gandhinagar - 382011, India,
Contact Number : 079-66714000,
Fax: 079-23232251
