Email

• info [at] creditfair [dot] in (For General Query)

Important Links

• Contact Form

Department-Wise Contacts

Grievance Redressal Procedure

Level 1 :

• If you have any query/complaint, then you can contact to the Complaint Officer
  Contact: 9967235047
  Email: operations [at] creditfair [dot] in.
  Address : Customer Service Department Credit Fair
  (K.M. Global Credit Pvt Ltd) 9, 902, Tower A,
  Naman Midtown Senapati Bapat Marg,
  Dadar West Mumbai, Maharashtra 400028
• Your query will be heard within a time of 48 working hours, it may also take up to 4 weeks.

Level 2 :

• If your complaint is not solved or if you are not satisfied by the solution provided in above level then you can escalate your complaint to Grievance Officer. You can find their contact details below:

  Sr.No.	Lender	Name	Designation	Contact No.	Email	Address
  1	CreditFair	Shraddha Mandlik	Grievance Redressal Officer	9137504870	grievance [at] creditfair [dot] in	Credit Fair (K. M. Global Credit Private Limited) 9, 902, Tower A, Naman Midtown, Senapati Bapat Marg, Dadar West, Mumbai, Maharashtra 400028
  2	Avanse	Gaurao Patil	Vice President	022-68599999	gro [at] avanse [dot] com	E Wing 4th Floor, Times Square, Andheri - Kurla Rd, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra 400059
  3	ABFL	Shruti Sarraf	Nodal Grievance Redressal Officer	080-45860196	grievance [dot] finance [at] adityabirlacapital [dot] com	One Indiabulls centre, Tower 1, 18th Floor Jupiter mill compound 841, Senapati Bapat Marg, Elphinstone Road, Mumbai 400013
  4	LendBox	Tamanna Mehta	Grievance Redressal Officer	8860628026	grievances [at] lendbox [dot] in	Lendbox, Second Floor, L-92, Outer Ring Rd, Baba Gangnath Market, Munirka, New Delhi, Delhi-110067
  5	Homeville	Prem Shankar	Grievance Redressal Officer	022-4893868	prem [at] singularitycredit [dot] com	Singularity Creditworld Pvt Ltd, 16th Floor, D Wing Trade World, Kamala Mills, Senapati Bapat Road, Lower Parel, Mumbai-400013
  6	Utkarsh Small Finance Bank	Naveen Kumar Mishra	Grievance Redressal Officer	0542-7109524	nodalofficer [dot] digi [at] utkarsh [dot] bank	S-24/1-2 Ground Floor Mahavir Nagar, Orderly Bazar, Near Mahavir Mandir Varanasi, Uttar Pradesh, India, PIN - 221002
  7	K. M. GLOBAL P2P FINANCE PRIVATE LIMITED	Maria Nadar	Grievance Redressal Officer	8097400463	grievance [at] creditfaircapital [dot] in	Surya Mahal 4th Floor, 5 Burjorji Bharucha Marg Mumbai-400001
  8	JM Financial Products Limited	Nishit Shah	Nodal Officer	022-66303030	nodalofficer [dot] products [at] jmfl [dot] com	7th Floor, Energy, Appasaheb Marathe Marg, Prabhadevi, Mumbai 400 025

Level 3 :

• If you are still not satisfied by the solution provided by the level 2 or if your complaint is not solved within a period of 4 weeks , then you can lodge your complaint by sending a letter to the following address:
  Address : Department of Non-Banking Supervision,
  Reserve Bank of India, Post Box No. 40,
  Chennai Post Office, Chennai
• You can also lodge your complaint online through Non-Banking Financial Company (NBFC) Ombudsman

Address

Credit Fair
902, Tower A,
Naman Midtown,
Senapati Bapat Marg,
Mumbai 400013.

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