For New Delhi /Sriperumbudur (Chennai) Branch Transactions:

Level-I

• For New Delhi Branch:- If Customers have any grievances/complaints, he/she may contact the Operation Manager at:
  • CTBC Bank Co., Ltd.,Gr.
    Floor and 2nd Floor, Aria Tower,
    JW Marriott Hotel, Delhi-Aerocity,
    Asset Area-4, New Delhi - 110037.
    Name: Rahul Handa
    Telephone: 011-43688811
    Email: rahul [dot] handa [at] ctbcbank [dot] com
• For Chennai Branch:- If Customers have any grievances/complaints, he/she may contact the Branch General Manager at:
  • Plot No 42 (Old No 105) Chennai
    Bangalore Highway – NH4,
    Sriperumbudur,Kancheepuram,
    District Tamil Nadu 602105
    Name: Angus Chu
    Telephone: 044-66227711
    Email: angus [dot] chu [at] ctbcbank [dot] com

The complaint is resolved within 7 days of receipt of complaint.

Level-II

• In case the customer is not satisfied with the resolution, he/she may contact:
  • Name: Gurbir Singh – Nodal Officer
    Telephone: 011-43688846
    Email: gurbir [dot] singh [at] ctbcbank [dot] com

The complaint is resolved within 7 days of reporting to level II

Level-III

• If the grievance/complaint still remains unresolved, the customer may escalate the matter to CEO  and Branch Head at:
  • Name: Tanmoy Adhikari
    Telephone: 011-43688823
    Email: tanmoy [dot] adhikari [at] ctbcbank [dot] com

Level-IV

• In case the customer is not satisfied with the redressal at the bank in the given above all levels, he/she can directly contact to Banking Ombudsmen or visit to the office of Banking Ombudsmen at RBI New Delhi for a resolution :
  • Name: Shri R.K. Moolchandani
    Telephone: 011-23725445
    Email: cms [dot] bonewdelhi1 [at] rbi [dot] org [dot] in
    Fax: 011-23725218
    Address: Reserve Bank of India,
    Sansad Marg,
    New Delhi – 110001