Email

• assistance [at] eclf [dot] com (For General Query)

Important Links

• Frequently Asked Questions
• Branch Locator

Grievance Redressal Procedure

Level 1

• If you have any query/complaint, then you can contact to the Branch Manager.
• You can also lodge grievance by mailing at assistance [at] eclf [dot] com

Level 2

• If your query/complaint is still not solved, then you can contact to the Grievance Redressal Officer.
  Name: Mr. Ragvan TR
  Email: grievances [at] eclf [dot] com
  Address: Edelweiss Retail Finance Limited Ground
  Floor, Tower 3, Wing B, Kohinoor City Mall, Kohinoor
  City, Kirol Road, Kurla(W), Mumbai - 400070

Level 3

• If your query/complaint is still not solved within a period of one month, then you can contact to the The Officer - in - Charge Reserve Bank of India.
  Contact No.: 022-23084121, 022-23028436
  Fax: 022-23022011
  Email: dnbsmro [at] rbi [dot] org [dot] in
  Address: Department of Non -Banking Supervision Reserve Bank of
  India 3rd Floor, Near Maratha Mandir, Byculla,
  Mumbai Central, Mumbai -400008
• You can also apporach NBFC Ombudsmen.

Registered Head Office

Edelweiss Retail Finance Limited, Tower 3,
Wing B, Kohinoor City, Kohinoor City
Kirol Road, Kurla(W) Mumbai 400070