Emails

• connect [at] flexiloans [dot] com (For New Customer)
• myaccount [at] flexiloans [dot] com (For Existing Customers)
• complaints [at] flexiloans [dot] com (For Customer Complaints)

Important Link

• Contact Form

Grievance Redressal Procedure

Level 1

• If you have any query/complaint so you can contact to the Grievance Redressal Officer for matters related to business practices, lending decisions, credit management, recovery and complaints relating to updation/alteration of credit data:
  Name: Mr. Manish Lunia, Grievance Redressal Officer
  Ph: 022-68219546
  Email : nodal [dot] grievance [at] epimoney [dot] com
  Address : One World Center, Indiabulls Financial Center Tower-2,
  7th Floor, South Annexe, 841, Senapati Bapat Marg,
  Saidham Nagar, Lower Parel, Mumbai, Maharashtra - 400013

Level 2

• If your query/complaint is still not solved within 15 days, then you can contact to the Compliance Head of the Company by emaling at compliance [at] epimoney [dot] com.

Level 3

• If your complaint/dispute is still not resolved within a period of one month from date of its receipt, then you can contact to Reserve Bank of India.
  Address: Deputy General Manager,
  Department of Non-Banking Supervision,
  Reserve Bank of India,
  Post Box No. 40, Chennai Post Office, Chennai

For FinTech/ digital lending related complaints:

• Write to at myaccount [at] flexiloans [dot] com or call at 022-68219595.

If the grievance remains unresolved after 30 days, then you can escalate the complaint to the Complaint Management System (CMS).

Corporate Office

Epimoney One World Center, Indiabulls Financial Center
Tower-2, 7th Floor, South Annexe, 841, Senapati Bapat
Marg, Saidham Nagar, Lower Parel, Mumbai, Maharashtra - 400013

Registered Office

Epimoney No.119, 2nd Floor, Greenways
Towers St. Mary's Road, Abhiramapuram Chennai - 600 018