Email

• support@galaxyhealth.com (For Customer Support)

Install App

For Claim Process

• If you have any query related to claim process then firstly you have to contact to the customer support center at
  Contact No.: 18002030007
  Email: anywherecashless@galaxyhealth.com
  Address: Prestige Polygon, 12th Top Floor (P),
  #471, Anna Salai, Nandanam,
  Chennai - 600 035.
• You can fill this Claim Form.
• For more information, please read.

Grievance/Complaint Procedure

Level 1:

• For any query/complaint, you can contact at 18002030007 or you can mail at support@galaxyhealth.com
• If your query is not resolved, then you can also contact to the operating offices.

Level 2:

• If you are not satisfied with the resolution given, then you can also submit your complaint to the GRO as mentioned below:
  Designation: Grievance Redressal Officer
  Contact No.: 044-40017238 (Mon-Fri, 10am-6pm, Sun, 10am-2pm)
  Email: gro@galaxyhealth.com
  Address: Corporate Grievance Department Floor
  (P, Prestige Polygon 12th Top), 471, Anna Salai,
  Nandanam, Chennai - 600035

Level 3

• You can also lodge your complaint online through Bima Bharosa Portal or through Insurance Regulatory and Development Authority(IRDA) or you can also approach the Council for Insurance Ombudsman (CIO) details mentioned below:
  Table Search:

  Sr No.	Centre	Contact No.	Email	Jurisdiction	Address
  1	Ahmedabad	079-25501201, 079-25501202	bimalokpal.ahmedabad@cioins.co.in	Gujarat, Dadra & Nagar Haveli, Daman and Diu.	Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad - 380 001.
  2	Bengaluru	080-26652048, 080-26652049	bimalokpal.bengaluru@cioins.co.in	Karnataka.	Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru - 560 078.
  3	Bhopal	0755-2769201, 0755-2769202, 0755-2769203	bimalokpal.bhopal@cioins.co.in	Madhya Pradesh, Chhattisgarh.	1st floor, "Jeevan Shikha", 60-B,Hoshangabad Road, Opp. Gayatri Mandir, Bhopal - 462 011.
  4	Bhubaneswar	0674-2596461, 0674-2596455 0674-2596429, 0674-2596003	bimalokpal.bhubaneswar@cioins.co.in	Odisha.	62, Forest park, Bhubaneswar - 751 009.
  5	Chandigarh	0172-2706468	bimalokpal.chandigarh@cioins.co.in	Punjab, Haryana (excluding Gurugram, Faridabad, Sonepat and Bahadurgarh), Himachal Pradesh, Union Territories of Jammu & Kashmir, Ladakh & Chandigarh.	Jeevan Deep Building SCO 20-27, Ground Floor Sector- 17 A, Chandigarh - 160 017.
  6	Chennai	044-24333668, 044-24333678	bimalokpal.chennai@cioins.co.in	Tamil Nadu, Puducherry Town and Karaikal (which are part of Puducherry).	Fatima Akhtar Court, 4th Floor, 453,Anna Salai, Teynampet, Chennai - 600 018
  7	Delhi	011-46013992, 011-23213504, 011-23232481	bimalokpal.delhi@cioins.co.in	Delhi & following Districts of Haryana - Gurugram, Faridabad, Sonepat & Bahadurgarh.	2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi - 110 002.
  8	Guwahati	0361-2632204, 0361-2602205, 0361-2631307	bimalokpal.guwahati@cioins.co.in	Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.	Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati - 781001(Assam)
  9	Hyderabad	040-23312122, 040-23376991, 040-23376599, 040-23328709, 040-23325325	bimalokpal.hyderabad@cioins.co.in	Andhra Pradesh, Telangana, Yanam and part of Union Territory of Puducherry	6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004.
  10	Jaipur	0141-2740363	bimalokpal.jaipur@cioins.co.in	Rajasthan.	Gr. Floor, Jeevan Nidihi- II, Bhawani Singh Road, Jaipur -302 005.
  11	Kochi	0484-2358759	bimalokpal.ernakulam@cioins.co.in	Kerala, Lakshadweep, Mahe-a part of Union Territory of Puducherry.	10th Floor, Jeevan Prakash,LIC Building, Opp to Maharaja's College Ground,M.G.Road, Kochi - 682 011.
  12	Kolkata	033-22124339, 033-22124341	bimalokpal.kolkata@cioins.co.in	West Bengal, Sikkim, Andaman & Nicobar Islands.	Hindustan Bldg. Annexe, 7th Floor, 4, C.R. Avenue, Kolkata - 70072
  13	Lucknow	0522-4002082, 0522-3500613	bimalokpal.lucknow@cioins.co.in	Districts of Uttar Pradesh : Lalitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad,	6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001.
  14	Mumbai	022-69038800, 022-69038827, 022-69038829, 022-69038831, 022-69038832, 022-69038833	bimalokpal.mumbai@cioins.co.in	Metropolitan Region excluding wards in Mumbai - i.e M/E, M/W, N , S and T covered under Office of Insurance Ombudsman Thane and areas of Navi Mumbai.	3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054.
  15	Noida	0120-2514252, 0120-2514253	bimalokpal.noida@cioins.co.in	State of Uttarakhand and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kannauj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautam Buddh	4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301.
  16	Patna	0612-2547068	bimalokpal.patna@cioins.co.in	Bihar, Jharkhand.	2nd Floor, Lalit Bhawan, Bailey Road, Patna 800 001.
  17	Pune	020-24471175	bimalokpal.pune@cioins.co.in	State of Goa and State of Maharashtra excluding areas of Navi Mumbai, Thane district,Palghar District, Raigad district & Mumbai Metropolitan Region	Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune - 411 030.
  18	Thane		bimalokpal.thane@cioins.co.in	Area of Navi Mumbai, Thane District, Raigad District, Palghar District and wards of Mumbai, M/East, M/West, N, S and T."	2nd Floor,Jeevan Chintamani Building, Vasantrao Naik Mahamarg, Thane (West)

Hospitals Location

Registered Office Address

Galaxy Health Insurance Company Limited
Prestige Polygon, 12th Top Floor (P),
#471, Anna Salai, Nandanam,
Chennai - 600 035.

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