Emails

• yoursupport [at] gtpl [dot] net (For Customer Support)
• info [at] gtpl [dot] net (For General Query)
• lco [dot] supportcentre [at] gtpl [dot] net (For Local Cable Operator Support)

Install App

Important Links

• Branch Locator
• Queries Related to Basic Trouble Shooting
• Frequently Asked Questions

For Grievance/Complaint

Level 1

• If you have any query you can directly contact to customer care at 9727633633 And 18004190419 or you can also mail at yoursupport [at] gtpl [dot] net.
• And you can contact according to the type of complaint:
  

  Sr No.	Complaint Type	Contact Details	Timeline for Redressal
  1	Provisioning New Connections	Contact no.: 9727633633, 18004190419, Email: yoursupport [at] gtpl [dot] net	Within 15 Days of receiving your application with Valid Documents (Provided technical Feasibility in your area permits the connection)
  2	Fault Repair	Contact no.: 9727633633, 18004190419, Email: yoursupport [at] gtpl [dot] net	Attended to within 3 days of request and resolved in a maximum of 30 days
  3	Shifting the Connection to your new address within the same city	Contact no.: 9727633633, 18004190419, Email: yoursupport [at] gtpl [dot] net	Attended to within 3 days of request and resolved in a maximum of 15 Days (Provided technical Feasibility in your area permits the connection)
  4	Closures	Contact no.: 9727633633, 18004190419, Email: yoursupport [at] gtpl [dot] net	Attended to within 24 Business hours
  5	Billing	Contact no.: 9727633633, 18004190419, Email: yoursupport [at] gtpl [dot] net	Attended to within 24 Business hours

Level 2

• If you still have query then you can also contact online through the website by Logging into the homepage. Once you're logged in, go to the "My Service Requests" section. There, you'll need to provide the necessary information related to your complaint and then submit your request.

Level 3

• If you are still not satisfied from the resolution provided at level 2 you can contact on the details of Nodal officers mentioned below:
  

  Sr No.	State	Contact No.	Email	Address
  1	Delhi	6357240644	nodalofficer [dot] del [at] gtpl [dot] net	Ground Floor, 258, Okhla Industrial Estate, Phase III, New Delhi - 110020
  2	Haryana	6357083573	nodalofficer [dot] har [at] gtpl [dot] net	Shop No. 1355/5, Near Partap Talkies, Railway Road, Rohtak - 124001, Haryana
  3	Himachal Pradesh	6357083705	nodalofficer [dot] hp [at] gtpl [dot] net	215, A/2, Opp. P.G. College, Hamirpur Main Road, Government College, Anu, Hamirpur - 177005, Himachal Pradesh
  4	Karnataka	6357083574	nodalofficer [dot] kar [at] gtpl [dot] net	231, 3rd Floor, Srinikethana, 2nd Main Road (Sampige Road), 15th Cross Malleshwaram, Bangalore - 560003, Karnataka
  5	Madhya Pradesh	6357240629	nodalofficer [dot] mp [at] gtpl [dot] net	307 And 308, Third Floor, Shagun Tower, Above Apna Sweets, Nr. Vijay Nagar Circle, Vijay Nagar, Indore - 452010, Madhya Pradesh
  6	Nagaland	6357083575	nodalofficer [dot] nag [at] gtpl [dot] net	H/NO-151, Lane-1,Half Nagarjan, Nagarjan, Dimapur East, Dimapur - 797112, Nagaland
  7	Uttar Pradesh	6357083708	nodalofficer [dot] up [at] gtpl [dot] net	D-64/29, K-1-R, Bank Colony, Mahmoorganj, Varanasi - 221010, Uttar Pradesh
  8	Uttarakhand	6357083705	nodalofficer [dot] utt [at] gtpl [dot] net	Ground Floor, Banshi Kunj, Canal Road, Ward-19-C-73, Malla, Gorakhpur, Tikoniya, Haldwani - 263139, Uttarakhand
  9	Bihar	6357240630	nodalofficer [dot] bih [at] gtpl [dot] net	First Floor, Reena Villa - 1090, Hotel Novelty International, Nr. Times of India Building, Freaser Road, Patna - 800001, Bihar
  10	Gujarat	8141766644	nodalofficer [dot] guj [at] gtpl [dot] net	2nd Floor, Sahajanand Shopping Centre, Opp Swaminarayan Temple, Shahibaug, Ahmedabad-380004
  11	Jharkhand	6357240631	nodalofficer [dot] jkd [at] gtpl [dot] net	Unit No. 6 And 7, Third Floor, Commerce House - 1, Shashtri Nagar, Nr. Bank More, Dhanbad - 826001, Jharkhand
  12	Maharashtra	6357240628	nodalofficer [dot] mah [at] gtpl [dot] net	Survey No. 15, Samarth Park Society, Opp. Abhinav School, Anand Nagar, Sinhgadh Road, Pune- 411051, Maharashtra
  13	Rajasthan	6357240627	nodalofficer [dot] raj [at] gtpl [dot] net	B-35 And 36, Vidhyut Nagar Society, Ajmer Road, Jaipur-302021, Rajasthan
  14	Assam	6357240632	nodalofficer [dot] asm [at] gtpl [dot] net	Second Floor, House No. 29, Debadaru Path, Nr. Rajdhani Masjid, B/H MLA Hostel, Ganeshguri, Dispur, Assam Sachivalaya, Kamrup Metro - 781006, Assam
  15	Andhra Pradesh	6357240633	nodalofficer [dot] ap [at] gtpl [dot] net	First Floor, Brindavan, MIG 75, Sector 01, D. No 1-51-2/2, MVP Colony, Visakhapatnam - 530017, Andhra Pradesh
  16	Tamil Nadu	6357240634	nodalofficer [dot] tn [at] gtpl [dot] net	3rd Floor, 56/05, C P Ramaswamy Road, Alwarpet, Chennai - 600018, Tamilnadu
  17	Goa	6357240637	nodalofficer [dot] ga [at] gtpl [dot] net	Office No. 108, Gera Imperium Grand, Patto, Panaji, Panjim- 403001, Goa
  18	Manipur	6357240638	nodalofficer [dot] mn [at] gtpl [dot] net	P O Imphal, Purana Rajbari, P S Porompat, Imphal East -795005, Manipur
  19	Meghalaya	6357240639	nodalofficer [dot] ml [at] gtpl [dot] net	Block C, Near Seng Khasi College, Mawlai, Nongpdeng, East Khasi Hills, Shillong - 793008, Meghalaya
  20	Tripura	6357240640	nodalofficer [dot] tr [at] gtpl [dot] net	Old Guest House Road, Surya Choumoni, Agartala - 799001, Tripura
  21	Telangana	6357240641	nodalofficer [dot] tel [at] gtpl [dot] net	401 And 402, Block B-1, 4th Floor, “White House”, Kundanbagh, Begumpet, Hyderabad - 500016, Telangana
  22	Puducherry	6357240642	nodalofficer [dot] py [at] gtpl [dot] net	No. 66, First Floor, Chetty Street, Vtc Rajbhavan, Puducherry - 605001

Appellate Authority

Offices Address

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