Email

customercare [at] gscbank [dot] coop (General Query)

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ATM / Branch Locator

Grievance Redressal

Level 1

You can lodge your complaint at brnach office. The brnach mamger will be responsible for attending to complaints /grievances in respect of customer service at the branch level. The complaint recieved at brnach level should be resolved within 15 working days

All formal complaints including complaints lodged through electronic means within a reasonable period, not exceeding 60 days

Level 2

If you are not satisfied with the resolution provided at branch officials you may approach Customer Grievance Cell at the Head Office of the Bank at

Address: Sardar Vallabhbhai Patel Sahakar Bhavan
Near Shastrinagar BRTS Bust
Stand , Ankur Road,
Naranpura , Ahmedabad - 380013

Level 3

If you are still not satisfied with the resolution provided by the officials you can refer the complaint to the grievance commitee comprising of CEO, General Manager ( Accounts & Banking, Finance , Establishment ) , General Manager ( IT & Inspection ), Asst. General Manager Concerned and Asst. General Manager( Banking ) i.e. Nodal Officer. The Committee will be responsible for the implementation of complaint handling for the entire Bank.

Level 4

If you are unsatisfied with the bank grievance redressal commitee you may approach at

Address: National Bank for Agriculture & Rural Development
NABARD Tower, opp.
Municipal Garden,
Ahmedabad Gujarat – 380 013

Other Emails

• demat [at] gscbank [dot] coop (For demat account complaint/queries)
• igr [dot] dp [at] gscbank [dot] coop (Complaints regarding Depository Services)

Form Centre

Head Office

Sardar Vallabhbhai Patel Sahakar Bhavan
132 Feet Ring Road Brts Bus
Stand, near Shastrinagar,
Naranpura, Ahmedabad, Gujarat 380013
Fax: 079-27459905

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