IVRS Menu No. 1800 210 0104
Select your preferred language (English/Hindi)
- Press 1: For Balance Enquiry
- Press 2: To Know your Customer ID
- Press 3: To Upload registration Certificate update vehicle number or applied for new FASTag
- Press 9: For FASTag related Query
Important Links
Missed Call/SMS Service
- FASTag balance enquiry through missed call - Dial 8010928888 from your registered mobile number.
- FASTag balance enquiry through SMS Service- SMS < ETCBAL Vehicle Registration Number> to 5676766.
Grievance/Complaints
- In case of any query/complaint or if your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at ICICI Bank Call Centre number 1800 210 0104, 1860 267 0104 to register your complaint and also can register your complaint at ICICI Bank.
NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza.
In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :
- Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.