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IDBI Bank Credit Card Customer Care No. 1800 425 7600

Updated on Thursday, 10 October 2024 - 5:23pm
Organization: 
Toll free Number(s): 
  • 1800 425 7600 (For Hotlisting Of Credit Cards /Queries / Complaints, 24*7)
  • 1800 209 4324 (For Contact Support)
  • 1800 22 1070 (Alternate No. For Support)
  • 1800 208 1947 (For Credit Card Reward Points Related Queries, 9am-6pm, Mon-Sat)
All India Number(s): 
  • 022-4042 6013 (Credit Card Queries)
Website: 
Official Website

IVRS Menu : 1800 425 7600

  • Press 1: To To Block Or Hotlist Your Card
  • Press 2: To Activate A New Card
  • Press 3: To Generate Telephone Pin
  • Press 4: To If You Are An Existing Card Holder
  • Press 5: To Transaction Security

Email

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Important Links

Central Public Information Officers (CPIOs)

Address: IDBI Tower, Cuffe Parade,
WTC Complex, Mumbai-400 005. (Same For All)

Sr.No. Name of Vertical/Department Contatct No. Email
General Manager
1 Corporate Banking Group 022-66194322 zumer.damania@idbi.co.in
2 Trade Finance 022-66552254 dillip.rout@idbi.co.in
3 Retail Banking Group (Liability) 022-66263586 ratnesh_s@idbi.co.in
4 Retail Banking Group (Structured Retail Assets) 022-66194307 ritika_madhavan@idbi.co.in
5 Priority Sector Group 022-66552086 hema@idbi.co.in
6 International Banking Group 022-66263535 raja.kpv@idbi.co.in
7 Treasury 022-66263614 milton.ghosh@idbi.co.in
8 Finance And Accounts Department 022-66552233 m.mustafa@idbi.co.in
9 Investment Cell 022-66194282 saurabh.singh@idbi.co.in
10 Centralised Operations (including CPU) 022-66700611 rg.rathod@idbi.co.in
11 Branch Operations Support And Policy Department(BOSPD) 022-66553355 ranganadh.stp@idbi.co.in
12 NPA Management Group / Board of Industrial And Financial Reconstruction 022-66553355 prasad.shatrughna@idbi.co.in
13 Board Department 022-66194361 jyothi.nair@idbi.co.in
14 Risk Management Department 022-66552059 prafulla.behera@idbi.co.in
15 Corporate Strategy And Planning Department 022-66263583 jh.lobo@idbi.co.in
16 Administration Department 022-66552174 avijit.das@idbi.co.in
17 Infrastructure Management Department 022-66552174 avijit.das@idbi.co.in
18 Legal Department 022-66552051 b.shankar@idbi.co.in
19 Internal Audit Department 022-66552076 ck.srikumar@idbi.co.in
20 Human Resources Department/ IDBI Training College 022-66552292 ak.merinde@idbi.co.in
21 Vigilance Department 022- 66194305 y.sandhya@idbi.co.in
22 Compliance Department 022- 66552283 prasanna.mukne@idbi.co.in
23 IT Division 022- 66552075 ka.ajithakumar@idbi.co.in
24 MIS Department 022- 66194303 vivek.zakarde@idbi.co.in
25 Digital Banking And Emerging Payments Department 022-66194309 ismail_m@idbi.co.in
26 Domestic Resources Department 022- 66263500 pradeep.s@idbi.co.in
27 Retail Recovery 022- 66552075 suryakiran@idbi.co.in
28 Credit Monitoring Department 022- 66552246 pp.gokhale@idbi.co.in
29 Retail Collection Department 022- 66552078 s_sivaraman@idbi.co.in
Appellate Authority (AA)
30 Appellate Authority (AA) 022-66194324 aa.rti@idbi.co.in
31 Appellate Authority (AA) 022- 66552245 aaa.rti@idbi.co.in

For Grievance Redressal

Level 1

Level 2

  • If your complaint is not resolved within 8 working days then, you can contact to the Grievance Redressal Officer (GRO) at the following details:
    Contact No.: 022-66552122 (10am-6pm, Mon-Sat, Except 2nd and 4th Sat of the month)
    Email: grocc@idbi.co.in
    Address: Office Address IDBI Bank Ltd.,
    Credit Cards, RBG, 19th Floor, A Wing,
    IDBI Tower, WTC Complex,
    Cuffe Parade, Mumbai - 400005

Level 3

  • If you are still not satisfied with above levels then, you can contact to the Principal Nodal Officer and General Manager (PNO) at the following details:
    Contact No.: 022-66552184(10am-6pm, Mon-Sat, Except 2nd and 4th Sat of the month)
    Email: pno@idbi.co.in
    Address: Office Address IDBI Bank Ltd.
    Customer Care Centre, 19th Floor, A Wing,
    IDBI Tower, WTC Complex,
    Cuffe Parade, Mumbai - 400005
  • You can lodge your complaint online through CMS Portal.

Registered Offices Address

IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai 400005.

Parent Article: 
IDBI Bank Customer Care No. 1800 209 4324