IVRS Menu No. 1800 266 9970

Select the Preferred Language (English/Hindi)

• Press 1: To Buy a New FASTag
• Press 2: For Mobile Number Update
• Press 3: To Update Your Vehicle Registration Number or VRM
• Press 4: To recharge your FASTag
• Press 5: For Toll Payment Related Dispute
• Press 6: For Statement Download
• Press 7: For FASTag Closer
• Press 8: To Check The active Tag against your Vehicle Number
• Press 9: For Further Support

• In case of any complaint or query pertaining to any Transaction/s, the tag member may contact either by calling on customer care at 18002669970. In case the Tag member has any dispute in respect of any transaction. The tag member shall advise details to IDFC FIRST Bank within 7 days of the transaction date
• If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at IDFC First Bank FASTag Call Centre number to register your complaint and also can register your complaint at IDFC Bank.

NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza. You can simply dial 1033 from Mobile/Landline.

In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :

• Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.

Steps For Closure of FASTag

For closure of your tag, you have to share the below mandatory details in PDF format on the given email at etollservices [at] idfcfirstbank [dot] com

• User id and registered mobile number
• Self-attested scan copies of the RC book (both sides)
• Bank Cancelled Cheque (Register owner name mentioned on it) 
• Voter ID card, Passport or Driving License (Any one)
• FASTag Cancellation consent letter (with signature)
• Peeled off FASTag sticker

They will inform you upon receipt of the documents. You Tag will be closed along with balance refund in 7 working days. Check Here for more related information to Close Your FASTag.