Indraprastha Gas (IGL) Customer Care No. 1800 102 5109

Organization:

Government of India

Toll free Number(s):

1800 102 5109 (Customer Care, 24x7)
1800 419 5109 (Alternate Support No.)
1800 180 5109 (Customer Support )
1906 (Emergency LPG Leakage Complaints)
155216 (For Centralized Emergency Leakage No. , 24*7)

All India Number(s):

011-4138 7000 (Customer Support, 24*7)
011-4983 5100 (Alternate Support Number)
011-6902 0500 (General Queries/Support)
011-6902 0400 (Another No. for customer support)

Website:

Official Website

IVRS Menu 1800 102 5109

Press 1: For Emergency like Gas Leakage / Gas Supply Problem.
Press 2: For Information about new connection.
Press 3: For Call back request.
Press 4: To record your complaint with Business Partner (BP) Number.
Press 5: For more services.
Press 6: For rewind.

Email

customercare [dot] png [at] igl [dot] co [dot] in (For PNG related queries)

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Important Links

Helpline Numbers

Sr. No.	Location	Contact No.
1	Toll Free Emergency	18001111817
2	GuruGram	8448184019
3	Karnal	8448184015
4	Dharuhera	8448588569
5	Rewari	8448588599
6	MuzaffarNagar	7428097827
7	Ajmer	7428769759
8	Pali	7428769761
9	Rajsamand	7428769763
10	Emergency LPG Leakage Complaints	1906
11	Centralized Emergency leakage No	155216

Control Room Contacts

Emergency Contact No. (Delhi): 8130995000

Sr. No.	Control Room Name	Control Room Contact No. - 1	Control Room Contact No. - 2
Central Zone (Ph: 8130995001, 8448588508 )
1	Kaka Nagar	8448588500
2	Udyan Marg	8448588501	8448588502
2	Cgo	8448588503	8448588504
3	Okhla	8448588505
4	San Martin	8448588506	8448588507
5	Anand Parvat	8448588509
6	Punjabi Bagh	8448588510
North Zone (Ph: 8130995004 )
7	Rohini Sec-10	8448588511	8448588512
8	Rohini Sec-19	8448588513	8448588514
9	Pitam Pura	8448588515
10	Derawal Nagar	8448588516	8448588517
11	Bawana	8448588518	8448588519
South Zone (Ph: 8130995002 )
12	R K Puram 3	8448588520	8448588521
13	Nelson Mandela	8448588522	8448588523
14	Pushp Vihar	8448588524	8448588525
15	Kalka Ji	8448588526	8448588527
West Zone (Ph: 8130995003)
16	Pashchim Vihar	8448588528	8448588529
17	Janakpuri (Jdc)	8448588530	8448588531
18	Dwarka Sec-9	8448588532	8448588533
19	Janakpuri D Block	8448588534	8448588535
20	Dwarka Sec-23	8448588536	8448588537
East Zone (8130995005)
21	Mayur Vihar	8448588538	8448588539
22	Patparganj	8448588540	8448588541
23	Vivek Vihar	8448588542	8448588543
24	Dilshad Garden	8448588544	8448588545
Ghaziabad Zone (Ph: 8130995007)
25	Surya Nagar	8448588546	8448588547
26	Vaishali	8448588548	8448588549
27	Indrapuram	8448588550	8448588551
28	Rajender Nagar	8448588552
29	Govindpuram	8448588553
30	Ashok Nagar	8448588554	8448588555
31	Crossing Republic	8448588556
32	Lohia Nagar	8448588557
Gr. Noida Zone (Ph: 8130995006)
33	Kasna	8448588558	8448588559
34	Kp-5	8448588560
Noida Zone (Ph: 8130995008)
35	Noida Sec- 53	8448588561
36	Noida Sec- 15	8448588562
37	Noida Sec- 82	8448588563
38	Noida Sec- 122	8448588564
Steel Zones
39	North Steel	8448588565
40	East Steel	8448588566
41	West Steel	8448588567
42	South Steel	8448588568
43	Central Steel	8448588569

IGL Smart Card Contact

Ph: 0120-4844761
Email: support [at] iglsmartcard [dot] com

Grievance Redressal Procedure

Level 1:

If you have any grievances/complaints, you may contact the Incharge of Customer Care at:
- Phone: 011-69020596
- Email: inchargecustomercare [at] igl [dot] co [dot] in
The resolution take minimum 15 days of receipt of complaint.

Level 2:

If you are not satisfied with the resolution, you can visit the nearest walk in centers and can meet one of the nodal team :
- nodalofficer [at] igl [dot] co [dot] in
- 011-69020597
Contact the nodal team with your complaint reference number and details of grievance.

Walk In Centres

Sr. No.	Location	Working Hours	Address
1	R K Puram	Mon to Sat 9:15am-5:45pm	Indraprastha Gas Limited Flat No. 3, First Floor, Mini Market, Sec-09, R K Puram (Opp. Andhra Bank)
2	Noida	Mon to Sat 9:15am-5:45pm	Indraprastha Gas Limited C-3, First Floor, Quantum Building, Sec-3, Noida
3	Sahibabad Ghaziabad	Mon to Sat 9:15am-5:45pm	Indraprastha Gas Limited 85 Ground Floor Commercial Building Rajendra Nagar Sector 05, Sahibabad Ghaziabad 201005 (U.P.) Back Side Dlf Students Home Boarding School
4	Rohini	Mon to Fri 09:15am to 05:45pm Sat: 9:30am-1:00pm Lunch time:1:30pm- 2:00pm Sunday Closed	tata Power Delhi Distribution Office, Shakti Deep Building, Sector-3 Rohini, Delhi-110085
5	Shalimar Bagh	Mon to Fri 09:30am to 05:30pm Sat: 9:30am-1:00pm Lunch time:1:30pm- 2:00pm Sunday Closed	tata Power Delhi Distribution Office, 33kv Grid, Opposite Jaspal Kaur Public School, Shalimar Bagh, Delhi-110088
All customer related issues will be handel at Vasant Kunj Office, Concerned Person
Vasant kunj Indraprastha Gas Limited, ISID Building , C-1 Block,(2nd And 3rd Floor), Vasant Kunj Institutional Area, New Delhi-110070 Monday-Friday, 9:15am - 5:45pm

Your appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint centre, after that you can contact the Appellate Authority.

Level 3:

If you are still not satisfied with the redressal in the given above levels, you can contact with the Appellate Authority at:
- Phone: 011-69020598
- Email: appellateauthority [at] igl [dot] co [dot] in

Head Office

Indraprastha Gas Limited
IGL Bhawan
Plot No. 4, Community Centre
Sector 9, R K Puram
New Delhi - 110022
Phone : 011-46074607
Fax : 011-26171860, 011-26171863,
011-26171921
Email: iglsocial14 [at] gmail [dot] com

India Customer Care