Email

• glhelpdesk [at] itiorg [dot] com (For Query)

Important Links

• Contact Form
• Frequently Ask Questions

Grievance Redressal Procedure

Level 1

• If you have any query or complaint, then you can contact to the branch manager at 022-40273600 (mon-fri, 11am-6pm) or email at customergrivence [at] itiorg [dot] com.

Level 2

• If your query/complaint still not solved, then you can contact grievance redressal officer:
  Name: Mr Nijeesh Ravindra
  Ph: 022-69093694
  Email: customergrievance [at] itiorg [dot] com
  Address: ITI House 36, Dr. R.K. Shirodkar Marg,
  Parel,Mumbai-400012, Maharashtra

Level 3

• If you are not satisfied by the grievance redressal officer in level 2, then you can contact to the Reserve Bank of India :
  Ph: 022-23084121
  Email: dnbsmro [at] rbi [dot] org [dot] in
  Fax: 022-23099122
  Address: Department of Non-Banking Supervision,
  Mumbai Regional Office, 3rd Floor,
  Opp. Mumbai Central Railway Station

Address

ITI Gold Loans Limited
ITI House,36,
Dr RK Mumbai,
Maharashtra 400012

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