Email

• care [at] kpmicrofin [dot] in (For General Query)

Important Link

• Contact Form

Grievance Redressal Procedure

Level 1 :

• If you have any query/complaint, then you can contact at this Toll Free No.: 18004257379.
• Your complaint will be heard with in the 7 working days.

Level 2 :

• If your complaint is not resolved, then you can contact with Branch Manager or Admin Manager.
• Your complaint will be heard with in the 5 working days.

Level 3 :

• If you are still not satisfied by the response or if you does not receive any response, you can contact to the Grievance Redressal Officer
  Grievance Redressal Officer
  Contact : 0484-2106711
  Email : care [at] kpmicrofin [dot] in
  Address : Keshava Prabha Microfin Pvt Ltd, Floor 3,
  AK Towers, Kalamassery, Kochi- 682033
• You will receive a response within 10 working days
  

Level 4 :

• If your complaint is still not resolved by the Grievance Redressal Officer or do not receive any response within 10 working days, then you can contact to the Microfinance Institutions Network (MFIN), Through Toll Free No.: 18002700317
  
• You can also lodge your complaint on Non Banking Financial Company (NBFC)
  General Manager
  Department of Non-Banking Supervision,
  Contact : 044-25361490
  Email : doschennai [at] rbi [dot] org [dot] in
  Reserve Bank of India, Fort Glacis,
  Rajaji Salai, Chennai 600001.

Address

Corporate Office, Floor 3,
AK Tower, Kalamassery,
Kochi – 682033