Follow us on: 
Kiehl's Contact No. 96509 44451
Updated on Monday, 30 September 2024 - 3:56pm
Email
All India Number(s):
- 96509 44451 (Contact Support, Mon-Fri, 9am - 5 pm)
Website:
Official website - customercare [dot] kiehls [at] questretail [dot] in (For Queries)
Important Links
Stores Location
| Location | Contact | Address |
|---|---|---|
| Kiehl's Forum Falcon City, Bangalore | 8431774260 | Unit No – 29A, Ground Floor, No. 31, Forum Falcon City Mall, Konanakunte Cross Metro Station, Kanakapura Road, Bangalore - 560062 |
| Kiehl's Citadel Mall, Indore | 7316740019 | Unit no UG- 78, Upper Ground Floor, Phoenix Citadel Mall, Survey No- 248/1/1, Next to Mumbai Agra Bypass, Khajrana, Indore - 452016 |
| Kiehl's Jio World Drive, Mumbai | 022-35115920 | G3A, Ground Floor, Jio World Drive, Bandra Kurla Complex, Bandra East, Mumbai – 400051 |
| Kiehl's Select City Walk, Delhi | 011-43081385 | G-16A, Ground Floor, Select City Walk, Saket, New Delhi, India, 110017 |
| Kiehl's Pmc, Chennai | 044-61915053 | UG 43-44, Phoenix Market City Mall, Ground Floor, 142 Velacherry Main Road, Velacherry, Tamil Nadu, India, 600042 |
| Kiehl's Nexus, Hyderabad | 040-30534018 | Nexus Mall, Shop No-23, Upper Ground Floor, K P H B P H-9, Kukkatpally, Hyderabad, Telangana, India, 500085 |
| Kiehl's Nexus, Bangalore | 080-22067934 | Shop No - G 18, Ground Floor, The Nexus Mall, Hosur Road, Koramangla, Bengaluru, Karnataka, India, 560095 |
| Pmc Whitefield, Bangalore | 080-49626378 | Shop No - UG01, Ground Floor, Phoenix Marketcity Mall, Mahadevapura, Whitefeild, Bengaluru, Karnataka, India, 560048 |
| Kiehl's Palladium, Mumbai | 022-49706443 | Unit-15B, First Floor, High Street Phoenix, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India, 400013 |
| Kiehl's Pmc, Pune | 020-66870010 | Shop No. UG-21, Ground Floor, Phoenix Market City Mall, Viman Nagar, Pune, Maharashtra, India, 411014, |
| Kiehl's Quest, Kolkata | 033-40620695 | Shop No-103 & 103A, First Floor, Quest Mall, 33 Syed Ali Avenue, Kolkata, West Bengal, India, 700017 |
| Kiehl's Mall Of India, Noida | 0120-6209862 | Shop No. - F165, Ground floor, DLF Mall of India, Noida, Uttar Pradesh, India, 201301 |
| Kiehl's Ambience, Gurgaon | 0124-4029043 | Shop No: G-58 A, Ground Floor, Ambience Mall, Gurgaon, Haryana, India, 121001 |
| Kiehl's Vasant Kunj, Delhi | 011-40870067 | Shop No. - G14, Ground Floor, Ambience Mall, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India, 110070, |
| Kiehl's Khan Market, Delhi | 011-41523695 | Shop No. 48-B, Ground Floor, Khan Market, New Delhi, Delhi, India, 110003 |
| Kiehl's Elante, Chandigarh | 7986304366 | Shop Number - 15, Ground Floor, Elante Mall, 178-178A, Industrial and Business Park, Phase-I, Chandigarh, Chandigarh, India, 160002, |
Grievance Redressal Mechanism
Level 1
- For any customer query contact on the given helpline number 9650944451 or you can email at customercare [dot] kiehls [at] questretail [dot] in.
- You can also contact through Kiehl's Live Chat service during business days (Monday to Friday).
- Every concern/query shared with Kiehl's through customer support email or Live Chat service will generate a ticket ID
Response will be provided within 2 working days.
Level 2
If the complaint will be not resolved or the customer are not satisfied within the given time, the customer may approach the following escalation channel with the given reference id.
- You can write to the Company at the below mentioned address:
- Head-Customer Care Services
Email:grievance [dot] kiehls [at] questretail [dot] in
Ph: 9650944451
Address: Quest Retail Pvt. Ltd. 7 th Floor,
Infinity Tower – A DLF Cyber City,
DLF Phase-II Gurgaon – 122002
- Head-Customer Care Services
Response will be provided within 2 working days
Level 3
If the customer is not satisfied with the resolution or if the complaint is not addressed within a month, they can submit an application to the National Consumer Helpline for further guidance.Grievance Officer Contact
| Name | Phone | |
|---|---|---|
| Anindita Handique | 9650944451 (9 am to 6 pm) | grievance [dot] kiehls [at] questretail [dot] in |
| Arush Mahajan Designation: Vice President |
8527422242 (9 am to 6 pm) | arush [dot] mahajan [at] questretail [dot] in |
Return & Exchange
- For returns or exchanges you can contact to Customer Service on Ph: 9650944451 or email at customercare [dot] kiehls [at] questretail [dot] in
- Cash on Delivery and shipping charges are non-refundable
- Exchanged products should be of equal or greater value
- Products should be returned to Kiehl's India at a specific address.
- Refunds will be processed within 7-12 business days
- For Cash on Delivery transactions, a bank transfer will be initiated for the refund amount
- For more Details Read More.
