IVRS Menu No. 1800 3006 9090
Select the Preferred Language (English/Hindi)
- Press 1: To Check Status of Your FASTag
- Press 2: To Check Your FASTag Wallet Balance
- Press 3: To Know Last 5 Transaction of Your Kotak FASTag
- Press 4: For Information related to Recharge
- Press 5: For Information related to Auto Recharge
- Press 6: For concern of Kotak FASTag
- Press 7: To Apply to Kotak FASTag
- Press 8: For Information related to Kotak FASTag
- Press 9: For Cash Back or Discount or Offers
- Press 0: To Speak to Customer care Executive
Email
- fastag [dot] support [at] kotak [dot] com (Customer Support)
Important Links
Enquiry Through Missed Call
- FASTag balance enquiry through missed call - Dial 7406575500 from your registered mobile number.
Grievance/Complaints
- In case of any complaint or query pertaining to any Transaction/s, the tag member may contact either by calling on customer care at 180030069090/1800 419 6606 (Toll free), 18602666888 (Chargeable)
- If your FASTag lost/Stolen Or complaint is regarding of any incorrect amount debit, call at Kotak Mahindra Bank FASTag Call Centre number to register your complaint and also can register your complaint at Kotak Mahindra Bank.
NHAI/IHMCL/MORTH has launched 1033 helpline number for addressing NETC FASTag complaints related to Toll Plaza. You can simply dial 1033 from Mobile/Landline for the following issues:
- Toll Plaza not accepting FASTag
- Toll Plaza not able to read FASTag
- Toll Plaza not supporting monthly pass
- Other Toll Plaza level complaints
In case of harassment/misconduct/discourteous/rude behavior of toll collection staff :
- Your complaint is to be lodged with respective project directors at the Toll Plaza. Email at etc [dot] nodal [at] ihmcl [dot] com or call on toll free number 1033.