Level 1:

• If you have any query/complaint, then firstly you have to call 022-69821111 or email at wecare [at] lazypay [dot] in
• You can also visit the registered office
  Address: Empresa Building, Office No. 102
  Second Road, Khar West, Mumbai, Maharashtra,
  400052 India
• Your query will be resolved within 15 working days.

Level 2:

• If you are not satisfied, then you email to the Grievance Officer, Customer Care Head and Nodal Officer
  Address: Empresa Building, Office No. 102
  Second Road, Khar West, Mumbai, Maharashtra,
  400052 India
  

  Sr. No.	Designation	Emails
  1	Grievance Officer	grievanceredressalofficer [at] lazypay [dot] in
  2	Customer Care Head	carehead [at] lazypay [dot] in
  3	Nodal Officer	022-69821177 nodalofficer [at] payufin [dot] com

• Your query will be resolved within 5-7 working days.

Level 3:

• If your query is still not resolved, within 30 working days, then you can lodge your complaint through Non-Banking Financial Company (NBFC) Ombudsman
  Contact No.: 022-23001280
  Address: 3rd Floor, RBI Building, Opp.
  Mumbai Central Railway Station, Near Maratha
  Mandir, Byculla, Mumbai - 400008
• You can also lodge your complaint through Complaint Management System (CMS) Portal.