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Macy's Customer Care No.

Updated on Monday, 2 December 2024 - 3:57pm
Organization: 
International Numbers: 
1-800-289-6229 (For Customer Services)
877-876-2297 (Alternate Customer Services)
Website: 
Official Website

Email

  • internationalcustomerservice [at] macys [dot] com (For International Order Returns)

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Important Links

SMS Services

Sr. No. Services KeyWords
1 Macy's Promo Alerts For help, send HELP to 62297
To cancel, send STOP to 62297
2 Macy's Backstage Promo Alerts For help, send HELP to 66789
To cancel, send STOP to 66789
3 Macys.com Security Alerts For help, text HELP to 31292
To cancel, text STOP to 31292
4 Macy's Purchase Alerts For help, text HELP to 62442
To cancel, text STOP to 62442
5 Macy's Order Alerts For help, text HELP to 38109
To cancel, text STOP to 38109

Return, Refund And Cancellation Procedure

  • If you have any query/complaint, regarding the product then you can email at internationalcustomerservice [at] macys [dot] com.
  • You can return your product within 30 days after the delivery, your order will be delivered within 13 working days.
  • You can cancel your product within 7 days (only for european union customers).
  • The refund amount will be credited in your account within 180 days.
  • For more details related to return, refund and cancellation please read.

Office Address

Sr. No. Office Address
1 Headquarters Macys.com, LLC, 680 Folsom St.
San Francisco, CA 94107
2 Service Center Macy's Credit and Customer Service,
PO Box 8113, Mason, Ohio 45040

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