Toll free Number(s):
- 1500 (For Landline/Broadband Services)
- 1503 (For Mobile)
- 1909 (For Complaint)
- 1800 11 3435 (For Customer Support)
- 1800 11 1503 (For General Query)
All India Number(s):
- 98685 52121 (For SMS Services)
- 98681 12345 (For Contact Support)
- 011-2335 6666 (For Grievance/ Complaint)
- 011-2335 7777 (For Alternate Grievance/ Complaint)
Emails
Recharge process for Prepaid Mobile
To Recharge Paper coupon while in Home Network (Delhi/NCR)
- Dial *444*16-digit-PIN# from prepaid mobile Number on which recharge is to be done.
- Dial 444 from prepaid mobile Number on which recharge to be done.
- Write "SCR 16-digit-PIN" in write message box and send to 444.
To Recharge Paper coupon while roaming:
- Dial *444*16-digit-PIN# from prepaid mobile Number on which recharge is to be done .
- Write "SCR 16-digit-PIN" in write message box and send to 444.
To file a complaint for Prepaid Services
- Dial 1507 from an MTNL landline, Garuda, or Dolphin.
- Dial 01122221507 from any mobile number.
- SMS "Bol Mail SMS mtnl" to 9868552121 or 52121.