Level 1:

• If you have any query/complaint, then firstly you have to call 18002109111 or email at help@getonecard.app.

Level 2:

• If you are not satisfied, then you can contact to the Grievance Officer /Principal Nodal Officer /Customer Care Executive:
  Email: grievances@fplabs.tech (Same For All)
  Address: FPL Technologies Pvt. Ltd., West Bay, Survey No. 278,
  Hissa No. 4/3 Pallod Farm, Phase II, Baner, Taluka Haveli
  Baner Gaon, Pune - 411045, Maharashtra - India
  
  Table Search:

  Sr. No.	Bank Name	Designation	Contact Details
  1	BOB Card	Grievance Officer	escalations@bobcard.co.in, onecard@bobcard.co.in,
  2	CSB Bank	Grievance Officer	18002669090 customercare@csb.co.in, csbone@getonecard.app
  3	Federal Bank	Principal Nodal Officer	0484-2626366
  4	IDFC FIRST Bank	Head/Senior Customer Care	18002099771 head.customerservice@idfcfirstbank.com
  		Principal Nodal Officer	pno@idfcfirstbank.com
  5	SBM Bank	Customer Care	18001033817, 022-43028888 customercare@sbmbank.co.in
  		Nodal Officer	nodal.officer@sbmbank.co.in
  6	South Indian Bank	Nodal Officer	nodalofficer@fplabs.tech
  7	Indian Bank	Nodal Officer	nodalofficer@indianbank.co.in

• Your query will be resolved within 30 days.

Level 3:

• You can also lodge your complaint online through Complaint Management System (CMS).