Emails

• anz-india@anz.com (Customer Support)
• ebankingservicein@anz.com (Queries Related to Digital Banking)
• in.clientservices@anz.com (Alternate Enquiries)

Important Link

• Complaint Form

Grievance Redressal

Leve 1:

• If customers has any feedback or lodging a complaint contact by send an email to the Branch Manager,
  Gurugram, Bengaluru or Mumbai Branch at IN.Clientservices@anz.com or visit Mumbai branch.

Level 2:

• In case the response received through the above channels is not satisfactory and take more then 5 Days, they
  may Contact to Chief Operating Officer and Principal Nodal Officer at below:
  Nodal Officer Contact Details:
  
  Table Search:

  Designation	Name Details
  Mumbai Branch
  Chief Executive Officer	Mr. Rufus Pinto Rufus.Pinto@anz.com
  Nodal.officer@anz.com Same for All
  Chief Operating Officer	Mr. K C Ponnappa
  Haryana Branch
  Head of Branch Operations	Mr Amit Anand
  Bengaluru Branch
  Head of Branch Operations	Mr Karthik Krishnan

Level 3:

• In case the customer does not get response from ANZ within 10 business days or he is not satisfied with the response
  contact Banking Ombudsman.

Branch Details