Grievance Redressal Mechanism

Level 1

• If Customers have any grievances/complaints, he/she may contact the Operation Manager at:
  • Telephone: 0124-4532224
    Email: Shilpi.setia@kbfg.com
    Address: 2B/2, 2nd Floor, Two Horizon Centre,
    Golf Course Road, DLF Phase 5, Sector 43,
    Gurugram-122002

The resolution take minimum 7 days of receipt of complaint.

Level 2

• In case the customer is not satisfied with the resolution, he/she may contact:
  • Nodal Officer-1
    Email - jipyo.kang@kbfg.com
    Telephone - 0124-4532203
  • Nodal Officer -2
    Email - wookh@kbfg.com
    Telephone - 0124-4532202

The resolution take minimum 7 days of receipt of complaint.

Level 3

• If the grievance/complaint still remains unresolved, the customer may escalate the matter to CEO at:
  • Email: hyungsoobyun@kbfg.com
    Telephone-0124-4532201

Level-IV

• In case the customer is not satisfied with the redressal at the bank in the given above all levels, he/she can directly contact to Banking Ombudsmen.