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Deutsche Bank Customer Care No. 1860 266 6601
Updated on Saturday, 15 February 2025 - 9:40am
Organization:
Deutsche Bank Toll free Number(s):
- 1800 123 6601 (For Card Lost Query)
All India Number(s):
- 1860 266 6601 (For Customer Support)
- 022-6601 6601 (For Customer From Mumbai)
- 022-7180 6425 (Nodal Officer)
International Numbers:
+91 22 6601 6601 (For NRI Support)
Website:
Official Website IVRS Menu : 1860 266 6601
Select your preferred language.
- Press 1: To report any fraud or loss of your card.
- Press 2: If you are an existing customer.
- Press 3: For product information, motional offers and any other information.
- Press 4: To know about your application status.
Emails
- customer.care@db.com (For Customer Support)
- report.fraud@list.db.com (To Report fraud)
Install App
Important Links
SMS Services
| Sr No. | Service Name | SMS Format |
|---|---|---|
| 1 | Lost or Stolen Debit Cards | <BLOCK> <last 4 digits of card> to 561615 In case <BLOCK ALL> keyword is sent, all the linked debit cards will be blocked |
| 2 | Fraud | SMS “FRAUD” to 561615 from your registered mobile no. |
| 3 | Update your email ID | SMS UPDATE <customer><email ID> ID to 561615 |
| 4 | Home Loan |
HOME |
| 5 | Loan against Property | PROP |
| 6 | Personal Loan | PL |
| 7 | Business Instalment Loan | BIL |
| 8 | Overdraft | OD |
| 9 | Magnus | MAGNUS |
| 10 | Advantage Banking | ADV |
| 11 | Private Banking | PB |
| 12 | Savings Account | SAVE |
| 13 | Expat Banking | EXPAT |
| 14 | Eve Account | EVE |
| 15 | Payroll Account | SAVE |
| 16 | Fixed Deposit | FD |
| 17 | Mutual Funds | MF |
| 18 | Portfolio Management Services | PMS |
| 19 | Demat Account | DMAT |
| 20 | Life Insurance | INS |
| 21 | Non Life Insurance | ERGO |
| 22 | Health Insurance | HEALTH |
| 23 | Current Account | CRNT |
| 24 | Trade Services & Forex | TRADE |
| SMS Keywords for Current Account holders | ||
| 25 | Balance enquiry of primary Current Account | <BAL> <used ID> |
| 26 | Balance enquiry | <CA> <last 4 digits of a/c> <used ID> |
| 27 | Last 5 transactions in your Current Account | <TCA> <last 4 digits of a/c> <used ID> |
| 28 | Get the status of a cheque linked to your Current Account | <CHQST> <CA> <last 4 digits of a/c> <chq number> <used ID> |
| 29 | Get Current Account Statement upto 6 months on your registered mailing address* | <STMT> <CA> <last 4 digits of a/c> <months> <used ID> |
| 30 | Get Current Account e-Statement upto 6 months on your registered email ID* | <eSTMT> <CA> <last 4 digits of a/c> <months> <used ID> |
| 31 | Get new cheque book linked to your Current Account | <CHQ> <CA> <last 4 digits of a/c> <used ID> |
Branch Locator
| Sr No. | Locations | Contact Details | Address | Fax No. |
|---|---|---|---|---|
| 1 | Ahmedabad | 079-71015012 | 637, Ground Floor-B, Gulbai Tekra, Off C.G.Road, Ahmedabad - 380006. |
079-71015012 |
| 2 | Aurangabad | 0240-6615600 | A-2 Ground Floor, Aurangabad Business Center, Adalat Road, Dr. Rajendra Prasad Marg, Aurangabad - 431005. |
0240-6615700 |
| 3 | Bangalore | 080-71935507, 080-71935589 | No. 26 - 27, Ground Floor, Raheja Towers, M.G. Road, Bangalore - 560001, Karnataka. |
080-71935500 |
| 4 | Chennai | 044-71309696, 044-71309613 | 4-4A Western Tower, Sunny Side, Shafee Mohammed Road, Thousand Lights, Chennai - 600 006. |
|
| 5 | Delhi | 011-66009600, 011-71109639 | Ground and 14th Floor, Hindustan Times House, 18-20, Kasturba Gandhi Marg, New Delhi - 110001. |
|
| 6 | Gurgaon | 0124-7138282 | Deutsche Bank, Ground Floor, Tower B, Building No 9, DLF Cyber City, Gurgaon-122002 |
|
| 7 | Kolhapur | 0231-6601300 | 221B / 1B, E Ward, Tarabai Park, Opposite D-Mart, Kolhapur - 416003, Maharashtra. |
0231-6601400 |
| 8 | Kolkata | 033-71009477, 033-71009608 | 9 Shakespeare Sarani, Ground Floor, Brooke House, Kolkata - 700071, West Bengal. |
|
| 9 | Ludhiana | 0161-6624508 | SCO 9-10, Green Park Avenue, Canal Colony, Pakhowal Road, Ludhiana, Punjab - 141002. |
|
| 10 | Moradabad | 9720057862 | 8th Km. Stone, Delhi Road, Opp. Naya Moradabad, Mangupura, Moradabad, U.P - 244001. |
|
| 11 | Mumbai | 022-71804097, 022-72000000 | Deutsche Bank AG, Ground Floor, Deutsche Bank House, Hazarimal Somani Marg, Azad Maidan, Next to Sterling Cineplex, Fort, Mumbai - 400001, Maharashtra |
|
| 12 | 022-66009696 | 110 / Sidrah, S V Road & 8th Extension Road Corner, Khar (West), Mumbai - 400 052, Maharashtra. |
||
| 13 | Noida | 0120-7141140, 0120-7141109 | Deutsche Bank AG, Som Datt Tower, Third Floor, K-2, Sector 18, Noida - 201301. |
0120-7141111 |
| 14 | Pune | 020-71249000 | Suprem, CTS no 1337/2, Shop no 133/1 & 134/2, Main ITI Road, Aundh, Pune - 411007, Maharashtra. |
020-71249001 |
| 15 | Salem | 7824809202 | Plot No: 9 & 10, Venkatathiri Nilayam, Yercaud Main Road, Kannankurinchi Post, Salem - 636008, Tamil Nadu. |
0427-2402684 |
| 16 | Surat | 0261-6647210 | 124, Kalamandir House, Rajkamal Lakhichand Building, Ghod Dod Road, Athwa, Surat - 395007. |
|
| 17 | Vellore | 7824809208 | R J Plaza, Ground Floor, No. 5, Katpadi Main Road, Virudhampet, Vellore - 632006, Tamil Nadu. |
ATM Locator
| Sr No. | Locations | Address |
|---|---|---|
| 1 | Ahmedabad | 637, Ground Floor-B, Gulbai Tekra, Off C.G.Road, Ahmedabad - 380006. |
| 2 | Aurangabad | A-2 Ground Floor, Aurangabad Business Center, Adalat Road, Dr. Rajendra Prasad Marg, Aurangabad - 431005. |
| 3 | Bangalore | No. 26 - 27, Ground Floor, Raheja Towers, M.G. Road, Bangalore - 560001, Karnataka. |
| 4 | Chennai | 4-4A Western Tower, Sunny Side, Shafee Mohammed Road, Thousand Lights, Chennai - 600 006. |
| 5 | Delhi | Ground and 14th Floor, Hindustan Times House, 18-20, Kasturba Gandhi Marg, New Delhi - 110001. |
| 6 | Gurgaon | Ground Floor, Infinity Towers, DLF Phase II, Gurgaon - 122002. Landmark : Opposite Ericcson Building (near DLF Gateway Tower on NH-8) |
| Copal Partners, Plot No. 267, Udyog Vihar, Phase-2, Gurgaon - 122016. Landmark : Copal Partners |
||
| 7 | Kolhapur | 221B / 1B, E Ward, Tarabai Park, Opposite D-Mart, Kolhapur - 416003, Maharashtra. |
| 8 | Kolkata | 9 Shakespeare Sarani, Ground Floor, Brooke House, Kolkata - 700071, West Bengal. |
| 9 | Ludhiana | SCO 9-10, Green Park Avenue, Canal Colony, Pakhowal Road, Ludhiana, Punjab - 141002. |
| 10 | Mumbai | Sidrah, Cts No. 624, Khar (W), Mumbai - 400052. Landmark : Corner Of SV Road & 8th Road |
| 11 | Deutsche Bank House, Hazarimal Somani Marg, Fort, Mumbai - 400001. Landmark : Near Sterling Multiplex |
|
| 12 | Noida | Deutsche Bank AG, Som Datt Tower, Third Floor, K-2, Sector 18, Noida - 201301. |
| 13 | Pune | Suprem, CTS no 1337/2, Shop no 133/1 & 134/2, Main ITI Road, Aundh, Pune - 411007, Maharashtra. |
Grievance Redressal
Level 1
- For any query/complaint, you can call at 18602662201 or mail at customer.care@db.com .
- If your query is not resolved, then you can also fill this Form
- You can also visit your nearest branch location.
Level 2
- If your query is still not resolved within 10 working days, then you can also mail at head.services@db.com .
Level 3
- If you are not satisfied with the resolution given at above levels, then you can contact to nodal officer details mentioned below:
Sr No. Designation Contact No. Email Address 1 Principal Nodal Officer 022-71806425 nalanda.kadam@db.com Deutsche Bank AG, Nirlon Knowledge Park, B1, Off Western Express Highway, Goregaon (East), Mumbai - 400063, India. 2 Nodal Officer: Delhi / Noida / Gurgaon/Moradbad/Ludhiana 011-71109699 ankush.choudhary@db.com Deutsche Bank AG,Ground and 14th Floor, Hindustan Times House, 18-20, Kasturba Gandhi Marg, New Delhi - 110001. 3 Nodal Officer: Bangalore/Chennai / Salem / Vellore 080-71935501 ritesh.shetty@db.com Deutsche Bank AG, Floor Ground, Raheja Towers, 26-27 M G Road, Bangalore - 560001, India. 4 Nodal Officer: Mumbai/Ahmedabad/Surat/Kolkata 022-71804501 anand.thomas@db.com Deutsche Bank AG, Floor Ground, DB House, Hazarimal Somani Marg, Mumbai - 400001, 5 Nodal Officer: Pune/ Kolhapur / Aurangabad 020-71249010 radhika.apte@db.com Deutsche Bank AG, Floor Ground, Suprem, Main ITI Rd, Opp Ozone, Pune - 411007, India.
Level 4
- If you are not satisfied with the resolution given by level 3, then you can contact to Principal nodal officer details mentioned below:
Designation: Principal Nodal Officer
Email: nalanda.kadam@db.com, pno.india@db.com
Address: Deutsche Bank AG, India
Private and Commercial Clients
PO Box Number - 9094
Goregaon Post Office
Goregaon (E), Mumbai 400063.
Level 5
- If your query is not resolved or you are not satisfied with the resolution given by the above levels, then you can also lodge your complaint online through Complaint Management System Portal.
Form Centre
Corporate Office
Deutsche Bank AG
Corporate Headquarters in India
Deutsche Bank House, Hazarimal Somani Marg
Fort, Mumbai 400 001, India.
Contact No.:
022-66584600, 022-61811845, 022-71811845
