Home › Banks › RBL Bank Customer Care No. 022-6115 6300

RBL Bank Customer Care No. 022-6115 6300

Updated on Wednesday, 19 February 2025 - 5:32pm
Organization: 
Toll free Number(s): 
  • 1800 419 0610 (Missed Call Service For Account Balance)
All India Number(s): 
  • 022-6115 6300 (For Customer Support/Banking Queries)
  • 84335 98888 (For WhatsApp Support)
  • 022-7110 9111 (For E-Banking Services)
Website: 
Official Website

IVRS Menu: 022-6115 6300

Select Your Preferred Language

  • Press 1: To Block Your Card Or Report Fraud
  • Press 2: If You Have An Insignia Relationship
  • Press 3: For NRI Banking
  • Press 4: For Credit Card
  • Press 5: For Banking Services
  • Press 6: For DSB, Loan, Prepaid Card And Other Products

Email

Install App

Important Links

SMS Banking

Send SMS To 9223366333 for all your SMS Banking Enquiries

Sr No. Description SMS Keyword
1 Registration for SMS Banking REG C
2 De- Registration on SMS Banking DEREG C
3 Change of Primary Account SET C A
4 Balance Request CASA ( 1 ) BAL C
5 Balance Request CASA ( 2 ) BAL C A
6 FD Enquiry ( 1 ) FDINQ C
7 FD Enquiry ( 2 ) FDINQ C F
8 Loan Balance Enquiry ( 1 ) LOANINQ C
9 Loan Balance Enquiry ( 2 ) LOANINQ C L
10 Last 5 Transactions CASA ( 1 ) TXN C
11 Last 5 Transactions CASA ( 2 ) TXN C A
12 Cheque Status Enquiry CHQSTA C A Z
13 New ATM Pin Generation PIN CRD C P
14 Temporary Blocking of Card TBLOCK CRD C
TBLOCK CRD
15 Unblocking of Temporary Card UBLOCK CRD C
UBLOCK CRD
16 Permanent Blocking of Card BLOCK CRD C
BLOCK CRD
17 Help Command HELP
18 Retrieve all Customer ID (CIF) CIF
19 Retrieve Customer ID (CIF) for an account CIF ACN
20 Postive Pay CTS Z CAMT ZID A PN
21 Email ID update EML CLF EAD

Keywards Short Form Abbreviation

  • C - Complete Customer ID
  • A - Complete Account Number
  • F - Complete Fixed Deposit Number
  • Z - Complete Cheque Number
  • CRD - Last 4 digit of card number
  • P - PIN customer wants to set on the card
  • ACN - Last 4 digit of Account Number
  • CLF - Last 4 digit of Customer ID
  • EAD - Customer's Email Address or Email ID
  • CAMT - Cheque Amount
  • ZID - Cheque Issue Date
  • PN - Payee Name

USSD Details

  •  To get a USSD base mobile banking menu on your mobile
    • Dial *99*79# from your registered mobile number.
Sr.No. Service Number
1 Balance Enquiry *99*79*1#
Enter last 4 digit of A/C No.
2 Mini Statement (Last 3 Transactions) *99*79*2#
Enter last 4 digit of A/C No.
3 Fund Transfer (IMPS Fund Transfer) *99*79*4#
Enter 11 digit IFSC and full account number of the Beneficiary
Enter Amount and remarks (Optional) separated with single space
4 Change MPIN *99*79*7#
Enter old MPIN and last 4 digit of A/C No. separated with single space
Enter New MPIN
Re-enter New MPIN

To Report Loss or Unauthorized Use of Debit Card

Use any of the following options to block your card immediately:
  1. Helpline Number: 022-61156300 or 1800120616161.
  2. Internet Banking: Login to Retail Internet Banking, Go to ‘Requests’, Select ‘Block Debit Card’, ‘Select your Account Number’ & ‘Debit Card Number’, Select ‘Reason’, Click on ‘Submit Online’ & click on ‘Confirm Transaction & Send OTP’, Click on ‘Submit’ button.
  3. WhatsApp Banking: Send Hi RBL to 8433598888, Select 'Temporary Block my Debit Card' option number from the menu.

Grievance Redressal

Level 1

  • For any query/complaint you can visit your nearest branch.
  • You can also contact at the details:
  • You can also fill this Form

You will receive a response within 10 days.

Level 2

  • If your query is still not resolved within 10 days or you are not satisfied with the resolution provided at Level 1 you can escalate your complain to your Regional Nodal Officers at the following details:
    Email: RegionalNodalOfficer@rblbank.com (Same For All)
    • Sr.No. Location Contact Address
    1 Ahmedabad 022-43020781 RBL Bank Ltd. First floor,
    Viva Complex, Opp Parimal Garden, Near JMC House Ellis bridge,
    Ahmedabad, Gujarat - 380006
    2 Bangalore 044-40431529 RBL Bank Ltd, Ground Floor,
    G-13, G-14,G15 & G-17 Prestige Towers, 99 & 100 Residency Road,
    Bangalore-560 025
    3 Bhopal 033-40330168 RBL Bank Ltd Ground Floor,
    Plot No: 2, Akansha Complex, Zone-1, MP Nagar,
    Bhopal. MP - 462011
    4 Bhubaneswar 033-40330168 RBL Bank Ltd, Unit No. 16,
    N - 5/101, Ground and First floor, Jaydev Vihar, IRC Village, Nayapalli,
    Bhubaneshwar-751015
    5 Chandigarh 011-69204421 RBL Bank Ltd,
    SCO 135-136, Sector 9-C,
    Chandigarh160009
    6 Chennai I 044-40431529 RBL Bank Ltd, No 105/56 G N Chetty Road,
    T Nagar, Chennai -600 017
    7 Chennai II 044-40431529 RBL Bank Ltd,
    No 105/56 G N Chetty Road, T Nagar,
    Chennai -600 017
    8 Dehradun 011-69204421 RBL Bank Ltd, 183,
    Upper Ground Floor, Jagriti Enclave,
    Delhi -110092
    9 Guwahati 033-40330168 RBL Bank Ltd,
    Unit No. 16, N - 5/101, Ground and First floor, Jaydev Vihar,
    IRC Village, Nayapalli, Bhubaneshwar-751015
    10 Hyderabad 044-40431529 RBL Bank Ltd.,
    D.No. 6-3-865, Ground Floor, Home Jupally,
    Opp.to Green Park Hotel, Green Lands,
    Hyderabad - 500016
    11 Jaipur 011-69204421 RBL Bank Ltd,
    Vaibhav complex, Amrapali Circle,
    Vaishali Nagar, Jaipur, Rajasthan - 302021
    12 Jammu 011-69204421 RBL Bank Ltd,
    SCO 135-136, Sector 9-C,
    Chandigarh - 160009
    13 Kanpur 011-69204421 RBL Bank Ltd, 1A,
    Ground Floor, Sapru Marg Hazratganj
    Lucknow-226001 (U.P)
    14 Kolkata 033-40330168 RBL Bank Ltd, Ground Floor,
    Horizon Building, 57 Jawaharlal Nehru Road,
    Kolkata 700 071
    15 Mumbai I 022-43020781 RBL Bank Ltd,
    One World Centre, Tower 2B, 9th Floor,
    841, Senapati Bapat Marg, Lower Parel,
    Mumbai - 400013
    16 Mumbai II 022-43020781 RBL Bank Ltd,
    One World Centre, Tower 2B, 9th Floor, 841, Senapati Bapat Marg,
    Lower Parel, Mumbai - 400013
    17 Patna 033-40330168 RBL Bank Ltd, 1A,
    Ground Floor, Sapru Marg Hazratganj
    Lucknow-226001 (U.P)
    18 New Delhi I 011-69204421 RBL Bank Ltd, 183,
    Upper Ground Floor, Jagriti Enclave,
    Delhi -110092
    19 New Delhi II 011-69204421 RBL Bank Ltd,
    183, Upper Ground Floor, Jagriti Enclave,
    Delhi -110092
    20 Raipur 033-40330168 RBL Bank Ltd,
    Unit No. 16, N - 5/101, Ground and First floor, Jaydev Vihar,
    IRC Village, Nayapalli,
    Bhubaneshwar-751015
    21 Ranchi 033-40330168 RBL Bank Ltd, Ground Floor,
    Plot No: 2, Akansha Complex, Zone-1, MP Nagar,
    Bhopal. MP - 462011
    22 Thiruvananthapur am 044-40431529 RBL Bank Ltd, Ground Floor,
    Shanthi Karthedath Avenue, North Gate, Tripunithura,
    Ernakulam, Kerala-682301
    23 Shimla 011-69204421 RBL Bank Ltd, SCO 135-136,
    Sector 9-C, Chandigarh160009

The Regional Nodal Officer will respond within 10 days.

Level 3

  • If your query is still not resolved within 10 days or you are still not satisfied with the resolution provided at Level 2 you can contact the Principal Nodal Officer at the details given below:
    • Contact No.: 022-71432700
    • Email: principalnodalofficer@rblbank.com
    • Address: RBL Bank Ltd,
      Unit No. 306-311, 3rd Floor, JMD Megapolis,
      Sector - 48, Sohna Road, Gurugram - 122018, Haryana
  • Principal Nodal Officer will endeavour to resolve the issue to your satisfaction within 10 days.

Level 4

  • If your query is not resolved or you are not satisfied with the resolution provided at the above Levels, then you can escalate your complaint to Central Banking Ombudsman at the details given below:
    Contact No.: 14448 (9:30am-5:15pm)
    Address: Centralised Receipt and Processing Centre (CRPC),
    Reserve Bank of India, 4th Floor,
    Sector 17, Chandigarh - 160017
  • You can also lodge complaint online through RBI Complaint Management System (CMS) Portal , Sachet Portal, Smart ODR.

Fraud & Vigilance

Report a Fraudulent Activity
Call: 022-61156300
Email: vigilance@rblbank.com

NRI Banking

For NRI Banking,
Call: 022061156300
Email: nribanking@rblbank.com

Forms Centre

Offices Address

Sr.No. Office Contact Address Fax
1 Administrative Office 0231-2650981 , 0231-2650982 , 0231-2650983 , 0231-2650984
 RBL Bank Ltd.
Mahavir, Shri Shahu Market Yard,
Kolhapur - 416005. Maharashtra State, India.

Email: APIBanking@rblbank.com (For API Banking Support)		 0231-2657386
2 Registered Office 0231-6650214 RBL Bank Ltd.
1st Lane,
Shahupuri,E=
Kolhapur - 416001. Maharashtra State, India.		 0231-2657386
3 Corporate Office 022-43020600 RBL Bank Ltd.
One World Center, Tower 2B, 6th Floor,
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.		 022-43020520

Social Sites

Related Links: 

Comments

Mon, 14/10/2019 - 5:45pm — Anonymous (not verified)

Card reissue

Card reissue Abhi tak nahi Mila hai mujhe 1 month hogaye hai aur customer service s Bolte hai card jab tak nahi milta hai tab tak payment mat bharo aur mera civil ka L

Mon, 07/10/2019 - 4:31pm — Sukumaran Nayar K (not verified)

RBL credit card reg

My credit card ending 6097 still remains active as I have received sms regarding Bill.payment while I was declined due to various reasons & reported initially without accepting & assured that My card will be closed within next 3 days but it still remains active.Kindly cancel it at earliest.and confirm. Similarly without using the card you’re chasing for payments.

Mon, 23/09/2019 - 6:34pm — Kommula venu (not verified)

card blocking

My register mail id venuraj.kommula@gmail.com, Bajaj Rbl super card service is very worrest, because they offer me pre-approve credit card offer then i'll told them ok give me then after executive came to my address for verification, that person mentioned wrong address in system, and when i was put a request for correct address they're asking me with mail to my register mail id,which is address proof for kyc , iam send couple of times my address proof through my register mail id to concern mail id then they reply me as can't recognize your mail id this is not register mail id, iam literally shock when they replied as not register mail id then how you sending mails need address proof for kyc to which is my register mail id, 2nd thing is im getting these problems past one and off month, when i call to customer care service they( custcare tellicaller and supervisor also) given all are fraud information, finally i don't like this service im feel completely unsatisfied and irritated with Bajaj Rbl supercard service so people don't take this credit card service they doing crime only

Sun, 15/09/2019 - 10:18pm — Naresh (not verified)

Rbl credit Card points

Hi yesterday rbl points redeem just check it but today do not redeem so what's happening my rbl points please check it

Mon, 09/09/2019 - 1:42pm — MANPREET SINGH (not verified)

Recieved a call from RBL bank

Hello I recieved a call from this number +919971024xxx. She said she is from RBL and offered me credit card and also she takeny PAN CARD number and date of birth. They address, as I said I am from Chandigarh, she said they offer credit card to NCR customers only and call was disconeected from their side.
Now I want to know whether RBL is offering credit card in NCR only and who this persons are, who are calling us for credit cards.

Wed, 04/09/2019 - 4:43pm — Dilip Choudhari (not verified)

Problem for payment of loan emi through Internet banking

Sir,
I have bajaj finserv rbl bank super card, and taken loan before two month.
My problem is when pay loan emi through ICICI Internet banking there is problem show that "uncorrected ifsc code", kindly give me correct ifsc code or other solution.
Thanks
Regards
Dilip choudhari

Tue, 12/03/2019 - 6:11pm — Rajesh j (not verified)

Credit card app status

Already I submit all correct documents
All verification will done successfully
10 days shown under process I track my app status shown same

Fri, 25/01/2019 - 3:59pm — J Jayakumar (not verified)

cancellation of my insurance

Hi team

By mis-conversation of language through phone i said yes for insurance & I cancelled immediately by next day. Now I am trying to cancel my insurance since 1 year & what i used money for my usage, i had made timely payment thru to the same by internet banking.
I am making regular calls to your call centers & they given request Ids, regarding this but there is no response from your side,
I really feel very bad impressions on your team & My number is 903xxxx452 as I dobt know my card number u can locate it with my mobile number.
Plz cancel my card as dont want this unnecessary charges to be paid Request ur response fast on this query.

Sat, 29/12/2018 - 12:59am — Saurabh sharma (not verified)

Not able to do transaction from my card

Dear RBL team,
I recieved a credit card last month with a yearly charge of 2000. I got a statement of rs.2360 for annual charge. I already paid that. But I am not able to use my credit card yet every time I use it transaction got declined, don't know why. I already chasing customer care through mail or phone. I got no response from customer care on mail and your credit card IVR don't have option if I want to talk to a representative. This is very disappointing that a bank who claims that we a the fastest growing bank with such worse services for their customers.
Hoping for response from your side.

Fri, 12/10/2018 - 4:40pm — Prashant landge (not verified)

Credit card RBL bank

No response is R B L Bank Exit 2

Thu, 11/10/2018 - 9:42am — LAXMAN CHUAHAN (not verified)

CREDIT CARD CUSTOMER CARE

HI TEAM.

From last couples of day.. i tried a lot to customer care number but i don't understand why talk with executive options is not available.

THANKS
laxman chauhan

Fri, 24/08/2018 - 5:24pm — Balakrishna (not verified)

Customer support and statement

Dear sir

Dear sir I am Balakrishna please send the statement and customer support not available

Thu, 23/08/2018 - 1:19pm — Abbireddy N R (not verified)

Credit card rewards

I have renewed 9K rewards towards amazon vochars but given incorrect contact details (typo) due to overlook. It’s alost 2weeks I’m trying to reach and get it resolved but nothing materialised until now. Most of the tones cust care No is busy and even it connect, hard to get chance to speak with executive as IVR asks to enter DOB in DDMMYY format ending with # but not recognising my correct DOB(it says incorrect). Couple of days by mistake (not known/remembered how to got connnected and it’s not now)I able to reach executive twice but they are literally not in a position to resolve the issue and it seems, they don’t even have the control after redemption of CC points

I would strongly recommend not to opt RBL credit cards since I have very bad experience with regards to my above issue

Thanks, Abbireddy N R, Hyderabad

Thu, 16/08/2018 - 1:52pm — Sandip Singh (not verified)

Card not received

Hi All,

Would like to let you know that its been more than 1-2 months, I have not yet received my Credit card in hand, but I have received the Monthly statement for the same stating that I need to pay the xxx amount.
Not sure how this has happen because without receiving the card how I am being charged.

Please look into this or will have to take legal action to it.

Sandip Singh

Sun, 22/07/2018 - 3:21pm — AnonymousPratima (not verified)

Quarry about card

Customer service is not good now. Planning to change my card very soon and also advising my near and dear ones.

Mon, 16/07/2018 - 4:00pm — Mohammed maqbool (not verified)

Creadit card

Hello my self a rbl customer not atall sastified with the bank service spicallay creadit card department not a good customer care service for the customer your customer care toll free number is not working not working worst experience in app also no call back login peroblem a big issue and i paid fine of 2000 for 60 rs in the bank blocked card froud trancesations till now noteven a update

Tue, 19/06/2018 - 1:45pm — Md Farhan (not verified)

Differences in Statement

Hi,

I am MD. Farhan.
I have checked my last month statement and i observed 1500 plus difference in my statement. i called to the customer care and mailed many time but still waiting for revert on same..

Very pathetic service by RBL Team.

Tue, 29/05/2018 - 10:08pm — Varatharaj (not verified)

Not closure of my SUPERCARD

The unpaid interest charges put by RBL is very high due to miscommunication. They don't send correct figures to repay. Afterwards they put so much fine. I am not interested to continue the card. So I repaid my dues as told by customer care executive. But after that also I informed that some extra amount to be paid. While enquire, they told the executive missed the GST amount. 10 days gone my card is not closed.kindly help me to close my card.

Sat, 19/05/2018 - 7:36am — Bikash Kumar (not verified)

Credit card cancellation

My credit card still remains active as I have received email regarding Bill.payment while I was assured that My card will be closed within next 3 days but it still remains active.Kindly cancel it at earliest.and confirm.Already I have told you regarding closed my credit card, but it has not closed yet.

Thanking You,Yours sincerely,
Bikash Kumar

Thu, 10/05/2018 - 11:52am — Nikita Savla (not verified)

Grievences not entertained

Hi team
Due to my good credit score i had received RBL credit card through Bajaj Finance.
I had made timely payment of the same in the near by rbl bank drop box.
But the cheque were misplaced leading to RBL charging me unnecessary late fee charges and interest.
I had continuosly called the customer care everytime leading to new procedure to waive off the late fee and interest only resulting to more delay and add on charges. There was no investigation to the fact whether the chq was really dropped or not and customer really lying or there is some issue with the concerned branch and lately I was asked to pay entire late fee after one month.
Also my statements are been sent to wrong address that too after due date and after continuous follow up with call center till date not received single statement in my hand to see the bifercation of charges.
I had also mailed my complaint to supercardservices@rblbank.com on advice of customer care person but after one week received replied that my complaint will not be entertained as my e-mail id is not registered. Neither are they ready to upate e-mail id till payment is done.
So basically there is every sign of non cordination with the customer.
Earlier I received so many calls from RBL to take their credit card and now when I took the one they are not even bothered to ear and sort out the grievence.
My credit rating can be rechecked andmy grievence should be treated accordingly
I have decided to give away my card but still expect to receive deserved support from your team.
Thanking you in Advance.

Sun, 25/03/2018 - 12:24pm — Bharathi Srivastava (not verified)

CREDIT CARD YET NOT CANCELLED

My credit card still remains active as I have received email regarding Bill.payment while I was assured that My card will be closed within next 3 days but it still remains active.Kindly cancel it at earliest.and confirm.Thanking You,Yours sincerely,Bharathi Srivastava

Tue, 13/03/2018 - 4:42pm — Tahir Shaikh (not verified)

Rbl credit card payment

Hi Team

Recently I received 1 credit card from RBL bank due to my Bajaj Finserve eligibilty.
My old records were good with bajaj so RBL offered me a credit card.
Today I received a message stating to pay 588.00 Rs with a due date of 12 mar.
I dont know why i received this message when I have not used the card yet.
If this is the case than please cancel my credit card.
My number is 922xxxx548 as I dobt know my card number u can locate it with my mobile number.
Plz cancel my card as dont want this unnecessary charges to be paid.
Request ur response fast on this query