IVRS Menu: 1800 1200 1200 / 1800 266 6677

• Press 0: To block your debit card account and UPI Id, report any unauthorized or suspecious transaction or to unblock your debit card
  • Press 1: To block UPI Id
  • Press 2: To block your debit card or account
  • Press 3: To complaint about unauthorized or suspecious transaction or to block mobile banking or internet banking
  • Press 4: To unblock your debit card or to request a new debit card
  • Press 8: To go back to main menu
• Press 1: For banking services
  • Press 1: For pin generation
  • Press 2: To know your account balance
  • Press 3: To know about your last 5 transaction
  • Press 4: For cheque book related services
  • Press 5: For debit card pin and debit card PCI
  • Press 6: To request for account statement
  • Press 7: For reward points
  • Press 8: To go back to main menu
  • Press 9: To speak to our customer care representative
• Press 2: For loan services
  • Press 1: To know your active loan account
  • Press 2: To know next EMI date
  • Press 3: To know the EMI amount
  • Press 8: To go back to main menu
  • Press 9: To speak to our customer care representative
• Press 3: For credit card related services
  • Press 1: If you have credit card
  • Press 2: To know your application status
• Press 4: For Insurance and Mutual Fund
  • Press 1: For Insurance related
  • Press 2: For Mutual Fund
  • Press 8: To go back to main menu
• Press 6: For new product and services
  • Press 1: For credit card
  • Press 2: For current, saving account, fixed deposit
  • Press 3: For loan
  • Press 4: For business banking
  • Press 5: For NRI product
  • Press 6: For Insurance and Insurance product
  • Press 8: To go back to main menu

Level 1

• For any query/complaint, you can contact at 180012001200 or mail at customercare@aubank.in .
• You can fill this Complaint Form or you can also lodge your complaint through ODR Portal .

Level 2

• If your query is not resolved within 7 days, then you can also contact to the regional nodal officers contact details:
  
  Table Search:

  Sr No.	Region	Contact No.	Email	Address
  1	Rajasthan	9773338508	rno.jaipur@aubank.in	Au small finance bank ltd. Plot No. C-6, Harikishan Somani Marg, Ajmer Road, Jaipur, Rajasthan, PIN - 302001
  2	Madhya Pradesh	9116637034	rno.bhopal@aubank.in	Au small finance bank ltd. 6th Floor, Benchmark Business Park, Block No. A3, Bombay Hospital Road, Indore - 452010
  3	Chhattisgarh	7389901829	rno.raipur@aubank.in	Au small finance bank ltd. Plot No. 22, Sheet No. 9, Near Daga Petrol Pump, Fafadik Chowk, Raipur, Chattisgarh, PIN - 492001
  4	Maharashtra and Goa	8422879342	rno.mumbai@aubank.in	Au small finance bank ltd. Corporate House, G Block, 2nd Floor, Kanakia Zillion, Junction of LBS and CST Marg, BKC Annex, Kurla (West), Mumbai, PIN - 400070
  5	Delhi, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh	8130096629	rno.delhi@aubank.in	Au small finance bank ltd. F-4, Ground Floor, East of Kailash, New Delhi, PIN - 110024
  6	Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.	9773380617	rno.chandigarh@aubank.in	Au small finance bank ltd. SCO 45 - 46, Sector 8 C, Chandigarh, PIN - 160018
  7	Gujarat	8980027630	rno.ahmedabad@aubank.in	Au small finance bank ltd. Ground floor, Sheetal Varsha Complex, Shivranjani, Cross Road, Satellite, Ahmedabad, PIN - 380015
  8	Karnataka	9358816359	rno.bangalore@aubank.in	AU Small Finance Bank Ltd First Floor, No. 572, 20th Main, 1st Cross Road, 8th Block Koramangala, Bengaluru, Karnataka - 560095
  9	Kerala	9358816359	rno.kerala@aubank.in	AU Small Finance Bank Ltd First Floor, No. 572, 20th Main, 1st Cross Road, 8th Block Koramangala, Bengaluru, Karnataka - 560095
  10	Union Territories of Jammu and Kashmir and Ladakh	9773380617	rno.jammu@aubank.in	Au small finance bank ltd. Sh. Hardev Singh, Khasra No. 8, Shivaji Chowk, Sector 14, Ground Floor, Near Zorawar Singh Chowk, Nanak Nagar, Bahu Plaza, Jammu - 180004
  11	Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha) and Dehradun	81302 22154	rno.kanpur@aubank.in	Au small finance bank ltd. SCO No. 240, Sector 12, Part 1, Urban Estate, Karnal, Haryana 132001
  12	West Bengal	8905111320	rno.ikolkata@aubank.in	Au small finance bank ltd. 56A, Hemanta Basu Sarani, Stephen House, BBD Bag, KOLKATA-700001
  13	Telangana and Andhra Pradesh	9840418856	rno.hyderabad@aubank.in	AU Small Finance Bank Ltd 3-5-908/1,2,3 , Ground Floor, Himayat Nagar Hyderabad , Telangana -500029
  14	Odisha	8905111320	rno.bhubaneshwar@aubank.in	Au small finance bank ltd. Plot No - 123, 124, Cuttack Puri Road, Laxmisagar - 1, Unit No-30, Khurda, Bhubaneswar - 751006
  15	Tamil Nadu	9773351909	rno.chennai@aubank.in	Au small finance bank ltd. NO. 137, Anna Salai, Mount Road, Chennai - 600002
  16	Bihar	8905111320	rno.patna@aubank.in	Au small finance bank ltd. Ground Floor, Chandi House, Exhibition Road, Patna- 800001, Bihar, India
  17	Jharkhand	8905111320	rno.ranchi@aubank.in	Au small finance bank ltd. 101-102 Ist floor H-Square, opp. Westside, Lalpur, Ranchi-834001, Jharkhand, India
  18	Assam	8905111320	rno.guwahati@aubank.in	Au small finance bank ltd. Ground Floor, NBS Tower, G S RD, Near Datamation, Bora Service, Guwahati, Assam 781007, India
  19	Haryana	8130222154	rno.haryana@aubank.in	Au small finance bank ltd. SCO No. 240, Sector 12, Part 1, Urban Estate, Karnal, Haryana 132001

• If your query is still not resolved within 15 days, then you can contact to the Principal nodal officer contact given below:
  Contact No.: 0141-6660645
  Email: pno@aubank.in
  Address: AU Small finance Bank Ltd.,
  Bank House,6th Floor, Mile 0, Ajmer Road,
  Jaipur, Rajasthan, PIN -302001

Level 3

• If your query is still not resolved, then you can contact to the Head Branch Banking
  
  Table Search:

  Sr. No.	Departments	Email
  1	Head of Urban And Swadesh Banking, Govt Business And Wholesale Deposit	chief.branchbanking@aubank.in
  2	National Business Head Wheels	chief.wheels@aubank.in
  3	Head of Retail Assets	chief.sbl@aubank.in
  4	Head of Commercial Banking (Business Banking, REG And NBFC Funding)	chief.smallmidcorporates@aubank.in
  5	Head of Digital Bank AU0101	head.creditcard@aubank.in
  6	National Business Manager Home Loan	head.homeloan@aubank.in
  7	Managing Director And CEO	md@aubank.in

Level 4

• If you are not satisfied by the above levels, then you contact to the Banking Ombudsman
  Toll Free: 14448
  Addres: Centralised Receipt and Processing Centre,
  Reserve Bank of India, 4th Floor, Sector 17,
  Chandigarh -160017
• You can also lodge your complaint online through Complaint Management System (CMS) Portal .