I purchased a Croma AC from Croma store at Porvorim, Goa in April 2023. Simultaneously,I purchased their Zipcare (unlimited maintenance) plan for Rs. 6999/-for four years to commence after expiry of brand warranty of one year i.e. to be effective from April 2024 and to end in April 2028. While selling the Zipcare plan their sales executive promised that any complaint raised under the said plan will be attended within 48 hours. I lodged a service request on 10th March 2025 for servicing of my AC, which has not been attended by them till today i.e. 21 March 2025. I have asked them that if they're not able to fullfill their contractual obligations, they should refund the money obtained through false promises. They are neither attending my complaint nor refunding the money. To me it seems all a scam. All would be customers of Croma, please beware of their false narratives.

Croma jaisa ghatia service kisi ka nhi ho sakta hai 3 din se sirf request no deta hai inka na koi engineer ka phone aayega aur na hi service centre se abhi tk 3 baar request no aa gya 1 Hi, we have registered your service request C004821080. Rgds, Team Croma. More Details: https://www.croma.com/my-account abhi aur 3 hai le ke galti Kiya dobara croma ka kuch lena hi nhi hai

I have visited Croma Ulwe, Navai mumbai Store on 10th November 2024 for the purchase of LG washing machine. They fraudulently charged twice the processing fees for the purchase through Bajaj Finance. I complained concerned officer, but they unable or not interested to understand the fraudulent billing details and closed my request to take the necessary actions against those involved in this fraudulent activities. Customers are requested to see the FINANCE AGREEMENT Amount in the billing of Croma with your financer and your purchase price, if it shows the differrence you are cheated with upfront processing fees.

This Branch has more Sales personnel than customers. As you enter these idiots throng on you as if they care for you so much.

Once you buy the equipment, thats it. They just dont care for you.

In my case I bought 4 Nos. Croma 1T unit. They were just rushing to deliver the units. I told them only after they survey the site conditions they should deliver and install the units subsequently.

They said Yes Yes Yes for everything. But what they did was just, blindly delivered the units. Subsequently when their AC engineers saw the site they say the drain pipe laid is not ok and many things. My request was absolutely straightforward,. I am buying the AC units for my new flat. If at all there is requirement for changing to another brand, another unit they should inter-change. Inspite of agreeing to this, they were playing hide and seek. Saying another model not in stock, higher tonnage is not there and various reasons. I dont think they are good people to deal with.

Dear sir/madam,

I have purchased an voltas window air conditioner with your company along with extended warranty service package for 36 months from croma Prabhadevi .

I had complained as air condition cooling was not available on 6th Feb 2024. There was delay & no one arrived at my place to solve issue. Now again I have complained on 19th Feb the technician came on 22nd & checked the machine. He said he will come next day with another person & will solve issue as he was unable to bring the machine out as it was a window air condition he thought it was a split .Today I called him what time he is coming then he asked for money to come again.

I have taken the 36 months zipcare.my complaint of non cooling is not solved. Kimdly do the needful ASAP. As I am a senior citizen & I have taken this with croma assurance.

Rgds
Ashok

Hi Team,

I have purchased croma tv 40 inch on 27-May-2023 from Tata neu app and delievery date was 29-May-2023. I have not recieved this product yet, nor have i recieved any update. Please i want to know where it is getting delayed. Please i need a solution asap.

I have purchased apple iPhone 13 online. While waiting for delivery. That day courier boy said your order is returning back as per customer request. I have told them we never raised that kind of request. Neither any call received from any one. Till time neither I got the parce nor get payment return. I am literally stuck. Worst experience ever.
Complaint id : C000064276

It's been like a month and a half i raised my complaint regarding the washing machine but my issue isn't resolved yet. So called technicians never show up and even after calling they don't attend the calls, showroom staff is a waste and of no help at all. Location hubli Karnataka.

Dear Sir,

I have bought sector 12 from Gurgaon Croma on mobile and the staff there is very bad and talk very rudely with the customer and spend a lot of time in billing. Why sit and teach the entire staff how to talk to the customer.

My AC is not working. LAst year I purchased it there is no contact details to customer service what should I do

I hvae any try for communication but not connected coustmer number
Many requests Change my machine
But not any responce
My number

Croma vadodara is keeping very bad product.we had bought tv, ac , mobile all product was obsolete and within 1 year it was damaged. Very poor customer service and selling old and defective products. Please check properly before buying from croma.

Very poor service from croma exclusive stores of mangalore.

Dear sir
Cannot find any complain no's on web ... My Croma Make,1.5 TR split AC is not working properly can I get a complaint no.for Ahmedabad City

Hello im from new delhi Vasant kunj im searching a job like salesadvisor . Please contact me