Level 1:

• If you have any query/complaint, then firstly you have to call 18002109111 or email at help [at] getonecard [dot] app.

Level 2:

• If you are not satisfied, then you can contact to the Grievance Officer /Principal Nodal Officer /Customer Care Executive:
  Email: grievances [at] fplabs [dot] tech (Same For All)
  Address: FPL Technologies Pvt. Ltd., West Bay, Survey No. 278,
  Hissa No. 4/3 Pallod Farm, Phase II, Baner, Taluka Haveli
  Baner Gaon, Pune - 411045, Maharashtra - India
  

  Sr. No.	Bank Name	Designation	Contact Details
  1	BOB Card	Grievance Officer	escalations [at] bobcard [dot] co [dot] in, onecard [at] bobcard [dot] co [dot] in,
  2	CSB Bank	Grievance Officer	18002669090 customercare [at] csb [dot] co [dot] in, csbone [at] getonecard [dot] app
  3	Federal Bank	Principal Nodal Officer	0484-2626366
  4	IDFC FIRST Bank	Head/Senior Customer Care	18002099771 head [dot] customerservice [at] idfcfirstbank [dot] com
  		Principal Nodal Officer	pno [at] idfcfirstbank [dot] com
  5	SBM Bank	Customer Care	18001033817, 022-43028888 customercare [at] sbmbank [dot] co [dot] in
  		Nodal Officer	nodal [dot] officer [at] sbmbank [dot] co [dot] in
  6	South Indian Bank	Nodal Officer	nodalofficer [at] fplabs [dot] tech
  7	Indian Bank	Nodal Officer	nodalofficer [at] indianbank [dot] co [dot] in

• Your query will be resolved within 30 days.

Level 3:

• You can also lodge your complaint online through Complaint Management System (CMS).