Emails
- info [at] orangeretailfinance [dot] com (For Queries)
- customercare [at] orangeretailfinance [dot] com (For General Query)
Important Link
Grievance Redressal Procedure
If you have any query/ complaint, then you can lodge your complaint to the Customer Care:
- Toll Free: 18001037929 (Mon-Sat, 10 am - 7 pm) , 044-40774077
Whatsapp Support:
8667599331
Email:
customercare [at] orangeretailfinance [dot] com
- You can also visit your nearest branche and handover a complaint letter to the Branch Manager or any other branch personnel.
- Your query will be heard within a period of 15-20 days.
Level 1
- If you are not satisfied by the resolution provided by the above mode of communication, then you can contact to the Appellate Authority :
- Phone: 8667599331
Email : appellate [dot] authority [at] orangeretailfinance [dot] com
Level 2
- If you are not satisfied by the resolution provided by the Appellate Authority, then you can contact to the Nodal Officer
- Ph : 044-40774077
Email : ezhilarasan [dot] p [at] orangeretailfinance [dot] com
Address: Orange Retail Finance India Private Ltd,
No 5, 5th Main Road, Kasturbai Nagar, Adyar, Chennai 600 020
Level 3
- If you are not satisfied by the resolution provided in Level 2, then you can contact to the Grievance Redressal Officer / Principal Nodal Officer:
- Ph : 044-40774077
Email Id: compliance [dot] rbi [at] orangeretailfinance [dot] com
Level 4
- If your query is still not solved or if you have not receive any response within a period of 1 month you Offcer-in-Charge of the Regional Office .
- Contact: 044-25399222
- Email: dnbschennai [at] rbi [dot] org [dot] in
- You can also lodge your complaint through Non-Banking Financial Company Ombudsman (NBFC)
Registered/ Corporate Office
No. 4/363, Second Floor, Kandhanchavadi,
Old Mahabalipuram Road, Chennai – 600096,
Tamil Nadu, India.
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