Email

• info [at] paisabuddy [dot] com (For General Query)

Important Links

• Contact Form
• Frequently Asked Questions
• Branch Locator

Grievance Redressal Procedure

Level 1

• If you have any query and complaint firstly, you have to call 0141-4921100 or email at info [at] paisabuddy [dot] com.
• You can also visit your nearest branch and can approach Branch Manager.
• You can also write to:
  • Customer Service,
    Address: C-24-A, First Floor, Pankaj Singhvi Marg,
    Lal Kothi, Near Vidhan Sabha,
    Jaipur- 302015 (Rajasthan)
• Your complaints are resolved within 7 days of receipt of complaint.

Level 2

• If you are not satisfied by the response, then you can contact to the Grievance Redressal Officer (GRO)
  Email: ops [at] paisabuddy [dot] com
• Your complaints are resolved within 8 to 11 days of receipt of complaint.

Level 3

• In case a grievance / complaint is not resolved within a period of 8 to 11 Days, you can approach Nodal Officer (NO) /Principal Officer (PO)
  Telephone No.: 0141-4921100
  Email: info [at] paisabuddy [dot] com,
  Address: C-24-A, First Floor, Pankaj Singhvi Marg Lal Kothi,
  Near Vidhan Sabha, Jaipur 302015 (Rajasthan)
  • Principal Officer
    Email: Jigneshyagnik [at] paisabuddy [dot] com
• Your complaints are resolved within 12 to 14 days of receipt of complaint.

Level 4

• If your query/complaint is not resolved by the above level, you can approch Department of Non-Banking Supervision (NBFC)

Address

C-24-A, First Floor, Pankaj Singhvi Marg,
Lal Kothi, Near Vidhan Sabha,
Jaipur- 302015 (Rajasthan)

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