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Pine Labs Customer Care No. 1800 258 6609

Updated on Saturday, 28 September 2024 - 4:24pm
Organization: 
Toll free Number(s): 
  • 1800 258 6609 (For Customer Support, 24*7, Mon-Sun)
  • 1800 309 9007 (For Plural Contact Support)
All India Number(s): 
  • 0120-403 3600 (For Support)
  • 0120-417 4000 (Alternate Contact Support)
  • 97178 86609 (For WhatsApp Support)
Website: 
Official Website

IVRS Menu

Sr No.
IVRS Menu: 1800 258 6609 / 0120-4033600
IVRS Menu: 1800 309 9007
1 Press 1: To enter the PID id and client id for 4-7 digits. Press 1: For Pay Later Queries.
2 Press 2: To enter the last 8 digits of the device serial number,
the device serial number is available at the back of the PoS machine		 Press 2: For Other Queries.

Emails

  • plutus [dot] support [at] pinelabs [dot] com (For Support)
  • pgsupport [at] pinelabs [dot] com (For Plural queries)

Install App

Important Link

Contact Form

Regional Offices Contacts

Sr. No. Location Address
1 Delhi-NCR Candor TechSpace, 4th And 5th Floor, Tower 6, Plot No.
B2, Sector 62, Noida, U.P.-201309
2 Mumbai 1504, The Capital, Plot no C-70, Bandra Kurla Complex,
Behind ICICI Bank, Bandra East, Mumbai - 400051
3 Bengaluru Pine Labs Pvt Ltd, 111, 4th Floor, 5th Block, Koramangala,
Bengaluru, Karnataka - 560095
4 Chennai Pine Labs Pvt. Ltd. No. 8/25, Kambar Street, Alandur,
Chennai - 600016
5 Hyderabad H-No. 8-2-594/1/A/1, Road No.1, Banjara Hills, Hyderabad-500034
6 Kolkata Pine Labs Pvt. Ltd, 9th Floor, Unit No. 901, Plot No. - 05, Block BP,
Sector V, Salt Lake Electronics Complex, Bidhannagar, Kolkata - 700091
7 Rajasthan Pine Labs Pvt. Ltd. Office 306, 3rd Floor, Okey Plus Tower, 5, Hathroi,
Ajmer Road, Near Kalyan Jewellers, Jaipur - 302001, Rajasthan
8 Madhya Pradesh Unit No.304, 305, Sapphire Twins, Plot No.17, PU3, Opposite C21 Mall,
Scheme No.54, Vijay Nagar, A.B. Road, Indore, Madhya Pradesh - 452010
9 Haryana 2nd floor, SCO:230, Sector-20, Panchkula, Haryana - 134116
10 Ahmedabad Unit No.401, 4th floor, Remrandt building, C.G. Road, Ellisbridge, Ahmedabad - 380006
11 Kerala Door No.44/73-B1 And 44/73-B2, 2nd floor, K.P. Varkey And Madathiparambil
complex, M.K.K. Nair Road, Pallarivattom, P.O., Ernakulam, Kerala - 682025
12 Andhra Pradesh Pine Labs Pvt. Ltd., 40-1/1-30, Lakshminagar Mogalrajpuram, Vijayawada, 520010 AP

For Grievance Redressal

Level 1:

  • If you have any query/complaint, then firstly you have to call on this numbers:
    18002586609, 18003099007, 011-22717887, 0120-4033600, 971788609 or
    Email: plutus [dot] support [at] pinelabs [dot] com, pgsupport [at] pinelabs [dot] com
  • You can also visit Customer Care Branch
    Address: Candor TechSpace,
    4th And 5th Floor, Tower 6,
    Plot No. B2, Sector 62, Noida,
    U.P.-201309
  • Your query will be resolved within 3 working days.

Level 2:

  • If you are not satisfied, then you can Contact to the Customer Service Head and Nodal Officer
    Address: Pine Labs Private Limited Plot No. B2,
    4th And 5th Floor, Building 6, Candor Tech Space,
    Sector 62, Noida - 201309
    Sr. No. Designation Contact Details
    1 Customer Service Head cs [dot] head [at] pinelabs [dot] com
    2 Nodal Officer 080-69238440, 080-69806393
    nodal [dot] officer [at] pinelabs [dot] com
  • Your query will be resolved within 15 working days.

Level 3:

  • If your query is not resolved, then you can contact to the Reserve Bank of India
    Address: Reserve Bank of India,
    4th Floor, Sector 17, Chandigarh - 160017.
    Toll Free No.: 14448 (Timing - 9:30am-5:15pm)
  • You can also lodge your complaint online through Complaint Management System (CMS)
    Email: cprc [at] rbi [dot] org [dot] in

Refund And Cancellation Procedure

  • If you have any query/complaint regarding through Refund And Cancellation, then firstly you have to call 18002586609, 0120-4033600 or email at plutus [dot] support [at] pinelabs [dot] com
  • The refund amount (Cheque) will be issued you, if the cheque is lost by you, cheque will be reissued in 15 working days
  • For more information related to Refund And Cancellation Procedure please read.

International Offices Contacts

Sr. No. Country Address
1 Malaysia Pine Payment Solutions Sdn Bhd. MK7E-16-D2, Block E, Plaza Mont
Kiara, 2, Jalan Kiara, Mont Kiara, 50480 KL. Kuala Lumpur, Malaysia
2 Dubai Pine Labs Payment Services Provider L.L.C, Office No. 505, Building 4,
Emaar Business Park, Sheikh Zayed Road, Dubai, UAE PO Box: 191052
3 Singapore One Temasek Ave, Millenia Tower #14-04 Singapore 039192

Offices Address

Sr. No. Offices Address
1 Registered Office Pine Labs Private Limited Unit No. 408, 4th Floor,
Time Tower, MG Road, DLF QE, Gurgaon – 122002, Haryana
2 Corporate Office Candor TechSpace, 4th And 5th Floor, Tower 6, Plot No.
B2, Sector 62, Noida, U.P. - 201309

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