Emails

• info [at] prestloans [dot] com (For General Query)
• techsupport [at] prestloans [dot] com (For Technical Support)

Important Links

• Contact Form/ Branch Locator
• Frequently Asked Questions

Grievance Redressal Procedure

Level 1:

• If you have any query/ complaint , then you can contact to the Customer Service Helpline
  Contact No.: 011-45241131
  Email: Compliance [at] prestloans [dot] com
  Address: M5-M6, Essel House,10 Asaf Ali Road, New Delhi -110002
• When the compaint is received to the branch offices of the company then the branch personnel will report the matter to the primary officer within 2 days
• You can also contact to Branch Manager or any other branch personnel.

  SrNo.	Location	Address
  1	Jaipur, Rajasthan	82/05, Near Aravali Marg, New Sanganer Road, Mansarovar, Jaipur, Rajasthan- 302020
  2	Kota, Rajasthan	1st Floor, Show room No. 6, Plot No. 6, Near Gurudwara, below Chawani flyover, Jhalawar road, Kota-324007
  3	Godhara, Gujarat	F-5, First Floor, 200 sqft at Gayatri Complex, Dhuravav, Lunawada Road, Godhara, Panchmahal, Gujarat
  4	Bodeli, Gujarat	Office No 36, Ground Floor, Jindal Complex, Chhota Udaipur Road, Bodeli, Gujrat-391135
  5	Indore, Madhya Pradesh	Office No. 205, Vidhyapati, 17 RS Bhandari Marg, Janjeerwala Square,Indore-452001
  6	Ujjain, Madhya Pradesh	B -201, Deendayal Shopping Complex, Sanwer Road, Ujjain - 456010
  7	Lucknow, Uttar Pradesh	Ssco Tower, D-2/28, Vibhuti Khand, Gomti Nagar, Lucknow-226010

Level 2 :

• If your complaint is not solved within a period of 21 days, then you can contact to the Compliance Officer
  Contact No.: 011-45241123
  Email: compliance [at] prestloans [dot] com
  Address : Lord Krishna Financial Services Ltd (Prest Loans)
  M 5 - M 6, Essel House,10 Asaf Ali Road,
  New Delhi - 110 002 (India)
• If your complaint is still not solved from the Compliance Department within 21 days, then you can contact to the Nodal Officer
  Email: nodalofficer [at] prestloans [dot] com
  Phone: 011-45241123
  
• Your complaint will be heard within 7 business days.

Level 3

• If you are still not satisfied with the resolution provided in above levels, then you can escalate your matter to the Regulator.
  Address: New Delhi, Regional Office Reserve Bank of India, 6,
  Sansad Marg, New Delhi, Delhi 110001
• You can also lodge your complaint inline through Non-Banking Financial Companies (NBFC) Ombudsman.

For Feedback

• You can send your feedback between 10am-6:30pm (Mon-Fri) and 10am-7pm on Saturdays, except public holidays.
• You can also call Customer Service Helpline No. on 011-45241131 and Email at Compliance [at] prestloans [dot] com

Registered Office

Lord Krishna Financial Services Ltd
M5-M6 Essel House, 10 Asaf Ali Road, New Delhi - 110002, India

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