Email

• contactus [at] profectuscapital [dot] com (For General Query)
• customercare [at] profectuscapital [dot] com (For Customer Support)

Important Links

• Contact Form
• Frequently Asked Questions
• Branch Locator
• List of Service Branch

Grievance Redressal Procedure

Level 1

• If you have any query/ complaint , then you can call at 18002665000 or email at contactus [at] profectuscapital [dot] com.
  • You can also write to:
    Address: B/17, 4th Floor, Art Guild House,
    Phoenix Marketcity Mall Complex Lal Bahadur Shastri Marg,
    Kurla West, Mumbai-400070
• You are requested to provide necessary loan details that is Loan Account No., Details of Feedback/ Suggestion/ Complaint and valid Contact Information that is Phone No. and Email ID while communicating with the Company.

Level 2

• If you are not satisfied with response of level 1 or your query is not resolve within 28 days, then you can contact to the Grievance Redressal Officer
  Contact No.: 022-49194411
  Email :vipul [dot] shah [at] profectuscapital [dot] com
  Address : Profectus Capital P Ltd, B/17, 4th Floor, Art Guild House,
  Phoenix Marketcity Mall Complex,
  Lal Bahadur Shastri Marg, Kurla West, Mumbai- 400070
• You can also contact your Regional Nodal Officers , Contact details given below:

  • Sr No.	Region	Name	Phone	Email	Address
    1	West	Mr. Vinayak Nayak	7303018201	vinayak [dot] nayak [at] profectuscapital [dot] com	3B-45, Phoenix Paragon Plaza, Lal Bahadur Shastri Marg, Kurla (West), Mumbai – 400070
    2	South	Mr. Sridhar P	9360539971	sridhar [dot] p [at] profectuscapital [dot] com	Office K Phase-II, 3rd floor, Shakti Towers, 766, Anna Salai, Chennai – 600002.
    3	North	Mr. Harendra Chauhan	9999642157	harendra [dot] chauhan [at] profectuscapital [dot] com	7-E, 5th Floor, DRI Building, Swami Ramtirth Nagar, Rani Jhansi Road, Jhandewalan Extension, Central Delhi – 110055
    4	East	Mr. Abhijit Chakrabarty	9435969156	abhijit [dot] chakraborty [at] profectuscapital [dot] com	4th Floor, 5/1, Sugam Paragon, Muzaffar Ahmed Street Kolkata — 700016.

• If you are not satsified with the response of the above nodal Officers then you can contact to the Principal Nodal Officer
  Contact No.: 022-49194403, 9323710745
  Email: nimesh [dot] parikh [at] profectuscapital [dot] com
• You can also lodge your complaint at Address and Area of Operation of RBI Ombudsman

Level 3:

• If you are not satisfied with the response of Grievance Redressal Officer, or your query is not resolve within 30 days, then you can appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI at the following address:
  The Officer-in-Charge,
  Grievance Redressal Cell,
  Reserve Bank Of India,
  Dept. of Non Banking Supervision (NBFC), or
  Mumbai Regional Office
  3rd Floor, Opp. Mumbai Central Railway Station,
  Byculla, Mumbai – 400008
• You can also contact to these Offices , Contact details given below:
  

  Sr No.	Name	Phone	Address
  1	Purva Sharegistry (India) Private Limited	022-23012518,022-23016761	Unit no. 9, Shiv Shakti Ind. Estt. J .R. Boricha Marg, Lower Parel (East), Mumbai 400 011.
  2	Registered and Corporate Office	022-49194400, 022-49194455, compliance [at] profectuscapital [dot] com	B-17, 4th Floor, Art Guild House, Phoenix Market City, Kurla West, Mumbai 400070, Maharashtra

Registered/ Corporate Office

B-17 4th Floor, Art Guild House, Phoenix Market City, Kurla (W), Mumbai - 400070.

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