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Ritu Kumar Customer Care No. 1800 123 9562
Updated on Tuesday, 4 July 2023 - 11:38am
Email
Toll free Number(s):
- 1800 123 9562 (Customer support, Mon-Fri, 9am-6pm)
All India Number(s):
- 99531 22211 (WhatsApp Support)
Website:
Official Website - customercare [at] ritukumar [dot] com (Customer support)
Important Links
Shipping/Delivery
- In few cases, dispatch timelines may take up to 2 weeks.
- After the order is dispatched, it is delivered in 1-4 days within India and 3-10 days outside India.
- Customer can contact on email customercare [at] ritukumar [dot] com for any order & dispatch related queries.
- For more information, please read.
Returns & Exchange
- Customer can return/exchange within 7 days of delivery by sending an email on customercare [at] ritukumar [dot] com with order number
and item for exchange/return. - To cancel a order contact within 24 hours of placing the order at 18001239562.
- Request will be processed within 2 days after the product is reviewed.
- Credits will be given in online account for returns on discounted merchandise.
- Refund will be issued to original mode of payment in case of a return on non-discounted merchandise.
- For return, Address to be mentioned on the package is :
Ritika Pvt. Ltd, Plot # 280, Udyog Vihar,
Phase II, Gurgaon - 122016, Haryana ,
India. - Refund will be issued only for return of Non-discounted merchandise in India, within 7-10 days
from the pickup date & mode of refund will be the original method of payment (except COD). - For more information, please read.
Address
Ritika Pvt. Ltd.
280, Udyog Vihar Ph-2
Gurgaon, Haryana
India.
Comments
RETURN
I baught three items in ritu kumar.one kahki jeans and one long dress and one straight pants.long dressand jeans is not suit for me its too tight.please exchange it
Colour oozing from the dress
Hi I had purchased a red dress from Ritu Kumar Jayanagar branch and ms Debleena had attended to me..as the dress label mentioned machine wash I did the same and doing so the colour oozed out and immediately returned the dress to the store the very next day explaining the problem ...Debleena immediately informed the customer care and mailed the issue ..now after waiting for nearly two weeks I get the result that the dress cannot be exchanged I’m surprised with u people r u not aware that the problem is with ur manufacturing such a cheap quality dress and how can u people expect me to accept such a colour oozing dress I don’t think even the local brands don’t have such a quality of dress...I’m finally that Cconcluding this text with a denial to accept the dress and I want an exchange..further more if the issue is not solved amicably I will have to go to customer court