Email

• info [at] sarala [dot] co [dot] in (For Queries)

Important Link

• Contact Form

Grievance Redressal Procedure

Level 1 :

• If you have any query/complaint, then you can contact to the Branch Complaint Box and Helpline Number 7278787878 .

Level 2 :

• If your query is still not solved within 7 days of receipt of grievance then contact to the Grievance Officer.
  Contact No.: 7044479730
  Email: grievance [dot] officer [at] saral [dot] co [dot] in , chairmanac [at] sarala [dot] co [dot] in
  Address : The Grievance Officer Sarala Development And
  Microfinance Pvt. Ltd. 81/2 AJC Bose Road, Kolkata-700014, West Bengal

Level 3 :

• If you are still not satisfied by the resolution provided in the level 2 with in 7 days, then you can lodge your complaint through Microfinance Institution Network (MFIN)
  Contact No.: 18001021080

Level 4 :

• If your query is still not solved within a period of 30 days, then you can contact to the RBI Regional Office.
  Nodal Officer, DNBS, RBI, Kolkata.
  Tel: 033-22307850 , 033-22308331
  Email: cms [dot] nbfc [dot] kolkata [at] rbi [dot] org [dot] in
• You can also lodge your complaint your online through Non Banking Financial Company- (NBFC) Ombudsman

Officers Contacts