Email

• info [at] sonataindia [dot] com (For General Query)

Important Link

• Contact Form

Grievance Redressal Procedure

Level 1 :

• If you have any complaints or suggestions, then you can contact at toll-free number, 18002100102 . The working hours is 9:30 am-5:30pm , Mon-Fri.

Level 2 :

• If your complaint is not solved within a period of 15 working days , or if you are not satisfied by the solution provided in level 1, then you can contact to the Nodal Grievance Redressal Officer :
  Contact No. : 7080310873 ( Mon-Sat , 9:30am-5:30pm)
  Email : tarun [dot] shrivastava [at] sonataindia [dot] com
  Address : IInd Floor, CP-1,PG Tower,Kursi Road,
  Vikas Nagar, Lucknow - 226022 Uttar Pradesh ,India

Level 3 :

• If you are not satisfy in above levels, you can call on the toll free number 18001-0210-80 or have their written complaint / suggestion sent to microfinance institutions network (MFIN) from 9:30 am to 5:30 pm Monday to Friday.

Level 4 :

• If your complaint is still not solved within a period of 1 month, then you can contact to the Following officer :
  Contact No. : 0512-2311485
  Email : dnbshyderabad [at] rbi [dot] org [dot] in
  Address : Non-Banking Supervision (DNBS)
  Reserve Bank of India Post Box Number 82/142,
  MG Road, kanpur-2018001, UP
• You can also lodge your complaint online through Non-Banking Financial Company (NBFC) Ombudsman.

Address

Sonata Finance ,
IInd Floor, CP-1,PG Tower,
Kursi Road, Vikas Nagar,
Lucknow - 226022 Uttar Pradesh ,India
Email :hr [at] sonataindia [dot] com

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