South African Airways Customer Care Services

Organization: 
All India Number(s): 
  • 022 62376222(Flight Booking )

Head Quarters Address :

OR Tambo International Airport
Kempton Park, Ekurhuleni, Gauteng, South Africa

Booking Office In India

Reservation Office

Tel No:+91 22 62376222
Email ID:BomRes [at] flysaa [dot] com

Address:

South African Airways c/o Interglobe Air Transport,
1st Floor, 11 Jolly Maker Chambers II,
Nariman Point, Mumbai - 400 020, India.

Sales Offices

City Contact Person Email ID
Bangalore Percy Soans  renauld [dot] soans [at] interGlobe [dot] com
Hyderbad Imran Mohammed  imran [dot] mohammed [at] interglobe [dot] com
Chennai P Munuswamy  p [dot] munuswamy [at] interglobe [dot] com
Kolkata Rumella Dutta  Rumela [dot] Dutta [at] interglobe [dot] com
Ahmedabad Ashish Saran  Ashish [dot] Saran [at] interglobe [dot] com
New Delhi  Nikunj Vakil Nikunj [dot] Vakil [at] interGlobe [dot] com

 

List of International Offices

South Africa

Reservations

 

Email Address: Reservationsjnb [at] flysaa [dot] com

Tel : +27 11 978 1111 or 0861 606 606

Office Hours : Daily, 06h00 to 22h00 (GMT)

Customer Services

 

Email Address: SAAcustomerservice [at] flysaa [dot] com

Office Hours: Weekdays, 08h00 - 16h30 (GMT)

Baggage Service

 

Email Address : Baggageservices [at] flysaa [dot] com

Tel: +27 11 978 3733

Refunds

 

Email Address: OnlineRefunds [at] flysaa [dot] com

Tel: +27 11 978 1786

Cargo

 

Email Address: SAACargoReservations [at] flysaa [dot] com

Tel: +27 11 978 3366

Voyager

 

Email Address :voyager [at] flysaa [dot] com

Tel: +27 11 978 1234

 

Argentina

Tickets ,Reservation & Voyager

Tel: +54 11 5032 7850

saa-sales [at] expan [dot] com [dot] ar

Sales

Tel: +54 11 5238 9924

saa-sales [at] expan [dot] com [dot] ar

Opening hours: Mon - Fri 09:00 - 13:00 and 14:00 - 17:45

Cargo

Tel: +54 11 4322 4222

saacargobue [at] crossracer [dot] aero

Opening hours: Mon - Fri 09:00 - 18:00

Australia

General Enquiries

Tel: +61 1 300 435 972

Fax: +61 8 9216 2223

Opening hours: Mon - Fri 09:00 - 17:00

Perth International Airport

Fax: +61 8 9477 1314

Opening hours: Tue - Fri 08:30 - 16:00 and Sat - Sun 08:30 - 14:30

Administration Office Address South African Airways, Level 7 ,
7th Floor, 68 St Georges Terrace,
Perth W.A, 6000, Australia

Austria

General Enquiries

Tel: +43 1 587 1585

Fax: +43 1 587 1489

Opening hours: Mon - Fri 09:00 - 17:00

Administration Office Address BFS Touristik, Heiligenstädterstr. 31/2/5, A-1190 Vienna, Austria

Brazil

Physical Address: SAC (Portuguese only)
Telephone/Fax: Tel: 0800 7711030 (Brazil only)
0800 77 13 999
Office Hours: 24 hours a day / 7 days per week
Baggage Services

Tel: +55 11 2445 2655

BSGRU [at] FLYSAA [dot] COM

Cargo Office

Tel: +55 11 2445 5614

Fax: +55 11 2445 5615

OPSGRU [at] CROSSRACER [dot] COM [dot] BR

Airport Office

Tel: +55 11 2445 4151

Fax: +55 11 2445 4152

TOGRU [at] FLYSAA [dot] COM

General Enquiries Tel : 55 11 3065 5115
Fax: 55 11 3065 5116
SAABRAZIL [at] FLYSAA [dot] COM

7. Cambodia

Telephone/Fax: +855 23 22 11 35/22 13 34/ 22 11 34
Address Room 124 Phnom Penh Center Block A, Coner Sihanouk
(274) and Sothearos (3) Tonle Bassac, Chamkamon, Phnom Penh, Cambodia.

8. Cape Verde

Physical Address: Aeroporto Int Amilcar
Cabral
Cp 44 Ilha Do Sal
Telephone/Fax:  +238 241 1358 or +238 241 1788

Fax

 

+238 241 1093
Email ID saasal2 [at] cvtelecom [dot] cv

9. Chile

Physical Address: SPACE
Adriana Frugone
Av. 11 de Septiembre 1881 of. 713
Providencia
Santiago
Chile
Telephone/Fax: tel: 56 2 376 9040
fax: 56 2 376 9044
ventas [at] representacionesspace [dot] cl
Office Hours: 09h00-18h00
Mon-Fri
Closed
Sat/Sun
Distance/ Taxifare: 30kms
USD15.00

10. China

Physical Address: Beijing BEALL GSA Business
Consulting Services Ltd.
Room 1703
Richen International Center
No. 13 Nong Zhan Guan Nan Lu
Chaoyang District
Beijing 100125, China.
Telephone/Fax: tel: 86 10 6595 0066
fax: 8610 6595 0029
Office Hours: 08:30 - 17:30 Mon - Fri
Sat, Sun & Public Holidays - Closed
Distance/ Taxifare: 22KM
USD 10.00
CNY 70
Physical Address: Beijing BEALL GSA Business
Consulting Services Ltd.
A1006
Hotel Landmark Canton
8 Qiao Guang Road
Guangzhou
PR China 510115.
Telephone/Fax: tel: 86 20 8333-0682 OR 86 20 8319 6599
fax: 86 20 8333 0322
Office Hours: 09:00 - 12: 30 & 13:30 - 17:30 Mon - Fri
Sat, Sun & Public Holidays - Closed
Distance/ Taxifare: -
USD 20.00
CNY 120
Physical Address: Beijing BEALL GSA Business
Consulting Services Ltd.
Room 1906
World Trade Plaza
No. 500 Guangdong Road
Huangpu District
Shanghai 200001
China.
Telephone/Fax: tel: 86 21 6362 1461
fax: 86 21 6362 0197
Office Hours: 09:00 - 17:30 Mon - Fri
Sat, Sun & Public Holidays - Closed
Distance/ Taxifare: 45KM
USD 20.00 - 22.00
CNY 140 - 145

Denmark

Physical Address: South African Airways, Linnesgade 18,
1st floor, DK-1361 Copenhagen K, Denmark
Telephone/Fax: Tel:  +45 3314 3031
Office Hours: Fri 08:30 - 16:30

France

Physical Address: South African Airways, c/o Aviareps, 122,
avenue des Champs Elysées, 75008 Paris, France
Telephone/Fax: tel: +33 153435317
fax:+33 153437919
Email SAA [dot] france [at] aviareps [dot] com

Germany

Physical Address GLOBAIR,
s.r.o. GSA for SAA
Dusni 3, 110 00 Praha 1
Czech Republic
Email euhelp [at] flysaa [dot] com
Voyager

Tel: +49 6929980312

euhelp [at] flysaa [dot] com

Customer Services Details euhelp [at] flysaa [dot] com
Ticket desk Details

Frankfurt Airport, Terminal 1B, Counter 657

Tel: +49 6969024244

Cargo office details Tel: +49 6969594060
Baggage information euhelp [at] flysaa [dot] com
Telephone/Fax Tel.+49 6929980320
Fax+49 6929980377 or +49 6929980355

Greece

Physical Address South African Airways c/o Discover the
World Marketing, 151 Kyprou Ave, 164 51 Argyroupolis, Greece
Telephone/Fax: Tel: +30 2109600942
Fax:+30 2109600941
Email info [at] discovertheworld [dot] gr
Distance/ Taxifare:

Hong Kong

Physical Address: South African Airways
c/o Aviareps
11, rue Auber
75009 Paris
France
Telephone/Fax: Tel: 852 2877 3277
Fax: 852 2311 1174
Airport flight enquiry Tel: (852) 2216-1088
Fax:852 2383 8892
Cargo Office(Sales) Tel: 852 2215 3609 or 852 2215 3629 or 852 2215 3632
Fax:852 2215 3636
Physical Address: Reservations & Ticketing
Telephone/Fax: tel: 0825-800969
e-mail:SAA [dot] france [at] aviareps [dot] com
Office Hours: Monday to Friday
09:00 am to 01:00 pm
02:00 pm to 05:00 pm
Distance/ Taxifare:
Physical Address: Voyager
Telephone/Fax: tel: 0825-800969
fax: 33 1 53 43 79 19
e-mail:SAA [dot] france [at] aviareps [dot] com
Office Hours: Monday to Friday
09:00 am to 01:00 pm
02:00 pm to 05:00 pm
Distance/ Taxifare:

Hungary

Physical Address: South African Airways - GSA Tensi Aviation Ltd.
H-1023 Budapest, Komjadi B.u.1.
Telephone/Fax: Tel: 36 (1) 999 1490
Fax: 36 (1) 999 1466
e-mail:flysaa [at] tensi [dot] hu
Office Hours: Weekdays
09.00 - 17.00
Distance/ Taxifare:

Indonesia

Physical Address: 27th Floor, Unit C - ALLIANZ TOWER
Jl. HR Rasuna Said Superblok 2
Kawasan Kuningan Persada
Jakarta Selatan 12980
Indonesia.
Telephone/Fax tel:62 21 290 79787
fax:  62 21 290 79810
e-mail : Sales-oal [at] aviationindonesia [dot] com and reservation [at] aviationindonesia [dot] com

Ireland

Physical Address: Reservations
Reservation

tel :0844 375 9680 or +44 (0)20 8576 5500
fax: 0845 409 4590 or +44 (0)20 8576 5526

Baggage (post travel) Report and trace delayed baggage: Tel: 0344 375 4256
Airport office (Closed public holidays) tel: +44 (0) 20 8897 3645
fax:+44 (0) 20 8564 9245
Change and refunds and enquiries

tel: 0208 576 5555
fax: 0208 576 5526

saauk [at] flysaa [dot] com

Israel

Physical Address: South African Airways, 2nd Floor Migdalot building, 25 Ben Yehuda st., Tel Aviv, 61260, Israel
Telephone/Fax: tel: 972 3 795 1344
fax: +97 237951339
Office Hours: 09:00-17:00
Sun-Thurs
Fri-Sat Closed
Holiday eve 09:00-12:30

Italy

Physical Address: South African Airways c/o AVIAREPS AG, Piazza della Repubblica 32, 20124 Milan, Italy
Telephone/Fax: E-Mail:SalesSAA [dot] Italy [at] aviareps [dot] com
Office Hours: 09:00-17:00
Mon-Fri
Reservations/Ticketing

tel: 39 0243458381
fax: +39 0243458340

SalesSAA [dot] Italy [at] aviareps [dot] com

Japan

Physical Address: Akasaka Lions Building, 1-1-2 Moto Akasaka, Minato-ku, Tokyo, 107-0051, Japan.
Telephone/Fax: tel: 813 3470 1901
fax: 813 3470 1904
Office Hours: 09:00 - 17:30 Mon - Fri
Sat, Sun & Public Holidays - Closed

Kingdom of Saudi Arabia

Physical Address: South African Airways c/o GSA Mosaid Travel and Tourism
Services, Hamad Aljasir street, District Alrowdah,
Jeddah, Kingdom of Saudi Arabia
Telephone/Fax: tel: +966 2 682 0710
fax: +966 2 682 6264
Office Hours: 0900 - 1330 & 1700 - 2100
Saturday - Thursday

Malaysia

Physical Address: Level 9, Office Tower
No. 1, Jalan Nagasari
(Off Jalan Raja Chulan)
50200 Kuala Lumpur
Telephone/Fax: Tel : 603 2141 7456 or 603 2141 3899
Fax : 603 2148 1357
Email : kultosa [at] pacificworld [dot] travel
Office Hours: 09:00-17:00
Mon-Fri
09:00-13:00
Sat
Closed Sundays
Pacific World travel (Penang)  
Physical Address: GSA : Pacific world travel SDN BHD
Suite 2.03a, Menara Maa,
170 Jalan Argyll,
10050,Penang,
Malaysia.
Telephone/Fax: TEL : 604-229 3754
FAX : 604-229 2644
Email : pwtpen [at] pacificworld [dot] travel
Office Hours: 09:00-17:00
Mon-Fri
09:00-13:00
Sat
Closed Sundays
Pacific World travel (Kota Kinabalu)  
Physical Address: GSA:Pacific World Travel SDN BHD
Suite m1-03a,Mezzanine floor,
Menara Maa,
no 6, Lorong Api-Api Satu.
88000 Kota Kinabalu, Sabah
Malaysia.
Telephone/Fax: TEL : 608-848 4730
FAX : 608-848 4740
Email : pwtbki [at] pacificworld [dot] travel

 

Netherlands

Physical Address: Aviareps BV
Beechavenue 104
1119 PP Schiphol-
Rijk
Netherlands
Telephone/Fax: tel: 31 (0)20-6 55 11 77
fax: 31 (0)20-6 23 0151
E-Mail: saa [dot] bru [at] aviareps [dot] com
Office Hours: 09:00-17:00

New Zealand

Physical Address: Finance House
Level 6
52 Swanson Street
Auckland
Telephone/Fax: tel: 64 9 977 2237
fax: 64 9 977 2212
email address: NZReservations [at] flysaa [dot] com
Office Hours: 08:30-17:00
Mon-Fri
Physical Address: Cargo
Telephone/Fax: tel: 64 9 308 3356
fax: 64 9 308 3388
Office Hours: 09:30-17:30

 

Oman

Physical Address: SOUTH AFRICAN AIRWAYS
GSA - MAJAN TRAVELS.
P.O BOX 488
RUWI, POSTAL CODE 112
SULTANATE OF OMAN
Telephone/Fax: tel: 00968 24765029
fax: 00968 24765005
Office Hours: 0830AM - 0530PM (SATURDAY TO WEDNESDAY)
0830AM - 0200PM (THURSDAY)
FRIDAY HOLIDAY

 

Phillipines

Physical Address: Aerotel Ltd. Corp.
10/F., Rufino Pacific Tower,
6784 Ayala Avenue,
Makati City 1226,
Philippines.
Telephone/Fax: tel: 632 884 8129
fax: 632 856 1315
fax: 632 856 1382
Office Hours: 09:00 - 17:00 Mon - Fri
Sat, Sun & Public Holidays - Closed

Poland

Physical Address: South African Airways c/o DTL Sp. z o.o., 16/4 Tamka Str, 00-349 Warsaw, Poland
Telephone/Fax:

tel:+48 224553824
fax:  +48 224553827

saa [at] dtl [dot] waw [dot] pl

Portugal

Physical Address: South African Airways c/o ATR,
Av. D. João II, Lote 1.16.1 – 8º andar,
Edifício ES Viagens, 1990-083 Lisbon, Portugal
Telephone/Fax: Phone:+351 217618991

E-Mail:saa [at] atr [dot] co [dot] pt

Russia

Physical Address: South African Airways c/o Aviareps AG,
Olympiysky prospect, 14,
BC “Diamond Hall”,
129 090 Moscow, Russia
Telephone/Fax:

tel:+7 495 937 59 53
fax:  +7 495 937 59 51

SAA [at] aviareps [dot] com

Office Hours: Mon-Fri: 9h00-18h00

Singapore

Physical Address: GSA: AVIATION SERVICES (GSA) PTE LTD,
100 TRAS STREET
#13-01AMARA CORPORATE TOWER
SINGAPORE 079027
Telephone/Fax: tel: +65 622 7 7911
fax: +65 6221 8810
Email
  • MartinMahtaniSuresh [at] flysaa [dot] com
  • DaniahMulin [at] flysaa [dot] com
  • martin [at] aviationservices [dot] com [dot] sg
  • daniah [at] aviationservices [dot] com [dot] sg
Office Hours: 09:00-18:00
Mon-Fri
Cargo  
Telephone/Fax: tel: +65 6543 2290
fax:+65 6543 2296

South Korea

Physical Address: 16/F., Soonwha Building, 5-2
Soonwha-Dong Chung-Ku, Seoul,
South Korea 100-700.
Telephone/Fax: tel:  82 2775 4697
fax: 82 2778 6128

Spain

Physical Address: South African Airways c/o EUROINDICO, S.L., Via Dos Castillas 9C, Portal 2, 3º B, 28224 Pozuelo de Alarcón, Spain
Telephone/Fax:

tel: +34 912960420
Fax:+34 912960416

southafricanairwaysmadrid [at] flysaa [dot] com

Sri Lanka

Physical Address: South African Airways c/o GSA,
Worldlink Air Service Pty. Ltd.,
M7 Galandri Hotel, 64 Lotus RD, Colombo, Sri Lanka
Telephone/Fax: tel: 4 1 430707/94
fax: 4 1 445288
wlink [at] sri [dot] lanka [dot] net

Taiwan

Physical Address: 10F-5, No. 168, Section 3,
Nanjing East Road, Zhongshan District,
Taipei City, 10488, Taiwan R.O.C
Telephone/Fax: tel: +886 2 2771-0616

Thailand

Physical Address: South African Airways,
20th Floor, Vorawat Building,
849 Silom Road, Bangkok, 10500
Telephone/Fax: tel: +66 2 635 1413,+66 2 635 1414
fax:+66 2 635 1421

Turkey

Physical Address: South African Airways c/o Aviareps ,
Miralay Sefikbey Sokak 9/5 Gümüssuyu,
34437 Taksim, Istanbul, Turkey
Telephone/Fax: Tel:+90 2122974851
Fax: +90 2122974854

Ukraine

Physical Address: Aviareps Ukraine
9/2, Chervonoarmijska, of.4
Kiev, 01004
Telephone/Fax: Phone No:+38 0444906501
Fax:+38 0444965989

United Arab Emirates

Reservations and ticketing

(At dubai airport)

Tel: 04/ 3970 766,+971 (0)50/ 6578923
Physical Address AUH Reservation & Ticketing
Telephone/Fax Tel: 02/ 6780 038
Fax: 02/ 6766 996

United Kingdom

Reservations
Telephone/Fax:

tel: 0844 375 9680,+44 (0)20 8576 5500
fax: 0845 409 4590,+44 (0)20 8576 5526

Changes ,Refunds,and General Enquiries
Telephone/Fax: tel: 0844 375 9680 or +44 (0)20 8576 5500
fax: 0845 409 4590 or +44 (0)20 8576 5526
Physical Address:Group bookings (10 passengers or more)
Telephone/Fax: tel: 44 (0) 208 576 5555
fax: 44 (0) 208 576 5526
Voyager
Telephone/Fax:

tel: 0844 412 4802 or +44 (0)20 8576 5501
tel: 0845 409 4589

Email:voyageruk [at] flysaa [dot] com

Baggage
Telephone

tel:0344 375 4256

Airport Office
Telephone/Fax: tel: 44 (0) 20 8897 3645
fax: 44 (0) 20 8564 9245
Office Hours: 06:00 - 22:00
Mon-Sun

United States

Physical Address: 1200 S Pine Island Rd, Suite 650
Plantation, FL 33324
Telephone/Fax: Tel:1-800-722-9675
Fax: 1-954-769-5069
Email: saausa [at] flysaa [dot] com
Office Hours: 09:00 - 17:00 ET
Mon-Fri
Department: Voyager
Telephone/Fax: Tel: 1-800-359-7220
Fax: 1-954-769-5079
Email: FLLVoyager [at] flysaa [dot] com
Office Hours: 09:00 - 17:00 ET
Mon-Fri
Department: Customer Care
Telephone/Fax: Tel : 1-954-769-5023
Fax : 1-954-769-5069
Email: saausa [at] flysaa [dot] com
Office Hours: 08:30 - 16:30 ET
Mon-Fri
Department: Group Sales
Email: groupsNA [at] flysaa [dot] com
Physical Address: JFK International Airport
Terminal #4
Concourse B
Room 272.004
Jamaica, NY 11430
Telephone: 1-800-722-9675
Office Hours: 06:00 - 14:00 ET
Daily
Department: Baggage Office
Telephone: 1-888-725-3522 -or
1-718-360-8927
Office Hours: 08:00 - 22:00 ET
Daily
Physical Address: Dulles International Airport
Main Terminal
Check-in Zone 3
Concourse B
Telephone: 1-800-722-9675
Office Hours: 05:00 - 10:00 ET &
11:00 - 19:00 ET
Daily
Department: Baggage Office
Telephone:

1-703-572-0785 -or
1-888-996-1900

Office Hours: 08:00 - 22:00 ET
Daily

 

List of SAA Department Contact Numbers

Department Telephone Number Email Account
Cargo +2711-978-6947 cargogm [at] flysaa [dot] com
Commercial +2711-978-1732 gmcommercial@
flysaa.com
Finance +2711-978-1296 cfo [at] flysaa [dot] com
Human Resources +2711-978-5106

hrservices [at] flysaa [dot] com

ITS +2711-978-2266 cio [at] flysaa [dot] com
Legal +2711-978-2952 gmlegal [at] flysaa [dot] com
Media +2711-978-2298 media [at] flysaa [dot] com
Office of the Chief Executive +2711-978-1908 ceo [at] flysaa [dot] com
Procurement +2711-978-5873 cpo [at] flysaa [dot] com
Risk & Compliance +2711-978-6736 gmrisk&compliance@
flysaa.com
Sponsorships +2711-978-2298 sponsorships@
flysaa.com

Customer Services Contact Numbers :

Service Contact Number Fax E-Mail Office Timings
Customer Services +27 978 2888
27 11 978 288
0860 003 146 (Share Call)
27 11 978 9567 SAAcustomerservice [at] flysaa [dot] com Mon - Fri: 08:00 - 16:30 (GMT) Closed weekends & South African Public Holidays
Reservations 27 (0)11 978 1111
0861 606 607 (Share Call)
  Reservationsjnb [at] flysaa [dot] com 24 Hours
Voyager 27 (0)11 978 1234   Voyagerservicerecovery [at] flysaa [dot] com Weekdays, 07h00 to 21h00 (GMT) Saturdays, Sundays & South African Public Holidays, 08:00 - 14:00
Baggage Service (Lost/damaged) 27 (0)11 978 3733   Baggageservices [at] flysaa [dot] com Daily, 07h00 to 19h00 (GMT)
Refunds 27 (0)11 978 1786   e-commerceonlinerefunds [at] flysaa [dot] com Weekdays, 08h00 to 16h30 (GMT),
Closed weekends & South African Public Holidays
Website Queries     webhelp [at] flysaa [dot] com