Email

• connect [at] svcl [dot] in (For General Query)

Important Link

• Contact Form

Grievances Redressal Procedure

Level 1

• If you have any query/complaint, then you can contact to the respective Branch Manager.

Level 2

• If your query/complaint is not resolved within 15 days, then you can contact to the Grievance Officer.
  Name: Mr. Akshay Pandey
  Tollfree No.: 18001209040
  Email: grievance [at] svcl [dot] in
  Address: 5th Floor, Tower B, SAS Towers Medicity,
  Sector - 38, Gurugram Haryana, India - 122001.

Level 3

• If your query/complaint is not resolved within 30 days, then you can to the Chief Business Officer.
  Name: Mr. Anand Tripathi
  Email: cbo [at] svcl [dot] in
  Address: 5th Floor, Tower B, SAS Tower, Medanta
  Sector-38, Gurugram, Haryana - 122001

Level 4

• If you are not satisfied in above levels then you can contact to the Microfinance Institutions Network at Tollfree No.: 18001021080.

Level 5

• If your query/complaint is not resolved within 30 days, the you can contact to the Reserve Bank of India.
  Contact No.: 011-23318759
  Email: dnbsnewdelhi [at] rbi [dot] org [dot] in
  Address: Delhi Regional Office Parliament Street, New Delhi-110001

Address

SV CreditLine (SVCL) Limited, 5th Floor,
Tower B, SAS Tower Medicity, Sector-38,
Gurugram Haryana, India - 122001.