Emails

• customercare [at] svatantra [dot] adityabirla [dot] com (For Complaint / Query)
• info [at] svatantra [dot] adityabirla [dot] com (For General Query)

Improtant Links

• Contact Form
• Frequently Asked Questions

Grievance Redressal

Level 1:

• If you have any query/ complaint then firstly you have to call 18002679911 or email at customercare [at] svatantra [dot] adityabirla [dot] com

Level 2:

• If your query is not resolved within 7 days then you can contact to Grievance Redressal Officer at:
  Contact No.: 7304448438
  Email: anupam [dot] mishra [at] svatantra [dot] adityabirla [dot] com, pno [at] svatantra [dot] adityabirla [dot] com

Level 3:

• If you are still not satisfied then you can contact to Officer in-Charge of the Regional Office at the details given below:
  Contact No.: 022-22150573
  Email: cgmicdosco [at] rbi [dot] org [dot] in
  Address: The General Manager Department of Supervision,
  Reserve Bank of India Central Office, World Trade
  Centre 1 Cuff Parade, Colaba Mumbai - 400005
  Fax: 022-22180157

Level 4:

• If you are still not satisfied with above levels then you can contact to Centralised Receipt and Processing Centre (CRPC) department at the details given below:
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt and Processing
  Centre Reserve Bank of India, 4th Floor, Sector
  17, Chandigarh - 160017
• You can also lodge your complaint online through CMS Portal.

Head Office Address

Svatantra Microfin Pvt. Ltd., 20th Floor,
Sunshine Towers, Senapati Bapat Marg,
Elphinstone Road (W), Mumbai - 400 013,
Maharashtra, India
Email: campus [dot] connect [at] svatantra [dot] adityabirla [dot] com

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