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SVC Co-Operative Bank Ltd Toll Free No. 1800 313 2120
Updated on Tuesday, 1 February 2022 - 2:00pm
Organization:
SVC Co Operative Bank Ltd Toll free Number(s):
- 1800 313 2120 (Customer Support, 24/7)
All India Number(s):
- 022-6699 9999 (Card Blocking)
- 022-7199 9999 (Blocking your card)
- 98206 20454 (SMS Services)
- 90290 11133 (For Balance Enquiry)
- 90290 11144 (Statement for last 5 transactions)
- +91-22-41834500/528/529/530/542/560 (For NRI Banking)
Website:
Official Website IVRS Menu
1800 313 2120
First select the prefered language
- Press 1 - If you are an existing customer
- Press 1 - To block your Debit card
- Press 2 - For Balance enquiry, Account transaction & Cheque related queries
- Press 3 - For Debit card, Internet banking & Mobile banking
- Press 4 - To initiate request for Account statement, Cheque book & Balance certificate
- Press 5 - For more information regarding Branch address, working hours, atm locations & local services.
- Press 6 - To know about deposits & loan services
- Press 7 - To talk to the customer care executive
- Press 2 - If you are a new customer
- Press 1 - For new account enquiry
- Press 2 - For branch address & working hours
- Press 3 - For products & services related information
- Press 0 - Previous Menu
- Press # - To repeate the option
Emails
- pibnetbanking [at] svcbank [dot] com (For Net Banking Queries)
- netbanking [at] svcbank [dot] com (Net Banking related issues)
SMS Service
SMS to 9820620454 for the queries in following ways
| S. No. | SMS | Facility |
|---|---|---|
| 1 | SBAL | Account Balance |
| 2 | STRA | Last Three Transactions |
| 3 | SCHQ | Cheques (Issued) Status |
| 4 | STOPCARD | To permanently block Debit Card |
| 5 | SWOFF <space> (last four digit of your card number) | To temporarily disable Debit Card Transactions |
| 6 | SWON <space> (last four digit of your card number) | To enable Debit Card Transactions |
| 7 | SWOFFINT <space> (last four digit of your card number) | To disable International Transactions |
| 8 | OFFECOM <space> (last four digit of your card number) | To disable E-Commerce Transactions |
| 9 | ONECOM <space> (last four digit of your card number) | To enable E-Commerce Transactions |
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Important Links
Regional Offices
| Sr No | Regional Offices: | Telephone No. | Address |
|---|---|---|---|
| 01 | D.G.M.'s Office, Bengaluru | 080-26676305/ 080-71231000 |
1, Central Bank Road Chamrajpet, Bengaluru - 560018 |
| 02 | GM's Office, Pune | 020-60606071/ 8237046072/ 8237006073 |
303, Chintamani Pride, Near City Pride Kothrud Theatre, Kothrud, Pune – 411038 |
| 03 | A.G.M.'s Office, Kolhapur | 0231-2659527/ 0231-2667938 Fax: 0231-2667724 |
Unit No. O-2, Mahavir Chambers, C.S.NO. 681 B, E ward Shahupuri, 2nd lane, Kolhapur - 416 001 |
| 04 | Regional Office, Aurangabad |
0240-2970038/ 0240-2970040 |
3rd Floor, Sai Trade Center, Opp Railway Station, Aurangabad - 431001 |
| 05 | Regional Office, Nashik | 0253-2353554 | Dev's Arcade, Samarth Nagar, Near Tanishq Showroom, Mahatma Nagar Road, Nashik 422005 |
| 06 | D.M.'s Office, Gujarat | 079-26871143/ 079-26871142/ 079-26871140 |
Unit No. 18, Primate Complex, Cross Road, Satellite, Ahmedabad - 380015 |
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Grievances
Level 1
- Lodge your complaint to the Branch Manager in nearest branch for immediate redressal & it will be resolved within 4 working days from the date of the receipt of the complaint by the Branch Head.
Level 2
- In case no response for lodge complaint after expiry of 4 working days from the date of the receipt or not satisfied with solution then it may be referred to respective Divisional Manager at C.O./Zonal Office.
Level 3
- In case yet not resolved or expired 4 working days from the date of the receipt of the complaint at the DM level, then it may be referred to AGM/DGM.
Zonal Offices
| Zone | Branches Covered | Contact No. | Second Level Contact | Third Level contact |
|---|---|---|---|---|
| Mumbai | Mumbai, Navi Mumbai, Thane | 022-71991000 | Divisional Manager, Retail Distribution, Mumbai | Asst. General Manager, Retail Distribution, Mumbai |
| Mumbai | Branches in Gujarat | 079-26871143/ 079-26871142/ 079-26871140 |
Divisional Manager, Corporate Banking | Asst. General Manager, Retail Distribution, Mumbai |
| Mumbai | Branches in Nashik | 0253-2353553/ 0253-2353554 |
Divisional Manager, Corporate Banking | Asst. General Manager, Retail Distribution, Mumbai |
| Pune | Branches in Pune area, Ahmednagar, Solapur | 020-60606071 | Divisional Manager, Retail Distribution, Pune | Asst. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad |
| Kolhapur | Branches in Kolhapur area, Icchalkaranji, Jaisingpur, Karad, Sangli, Belgaum , Goa | 0231-2659527 | Divisional Manager, Retail Distribution, Kolhapur | Asst. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad |
| Marathwad | Branches in Aurangabad, Nagpur, Akola, Amravati, Jalna, Jalgaon, Khamgaon, Latur, Nanded, Waluj | 0240-2324931/ 0240-2324929 |
Divisional Manager, Corporate Banking | Asst. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad |
| Bengaluru | Branches in Bengaluru, Mangalore, Shirali, Hubli, Dharwad, Chennai, Hyderabad, Secunderabad, Mysore, Coimbatore | 080-26604785 | Divisional Manager, Retail Distribution, Bengaluru | Asst. General Manager, Bengaluru Region |
| New Delhi | Branches in New Delhi | 011-25753869 | Divisional Manager, Corporate Banking | Dy. General Manager, Retail Distribution, Mumbai |
Level 3
- In charge of Loans & Advances –Retail, SME & Large Borrowers
-
Head - Corporate Banking
SVC Co-operative Bank Ltd.
SVC Tower, J. Nehru Road
Vakola, Santacruz (East)
Mumbai - 400 055
022-66999999
Level 4
- For queries related to Retail Banking
- Head–Retail Banking
SVC Co-operative Bank Ltd.
6th Floor, Dosti Pinnacle, Plot No. E-7,
Road No.: 22,
Wagle Estate, Thane 400604
022-71991000
Level 5
- Nodal Officer (In case not satisfied with Retail Banking solution)
- AGM-Operations (Nodal Officer)
SVC Co-operative Bank Ltd.
6th Floor, Dosti Pinnacle, Plot No. E-7,
Road No.: 22,
Wagle Estate, Thane 400604
022-71991490
Email: custgrievance [at] svcbank [dot] com
Level 6
- Managing Director of the Bank (In case not satisfied with Nodal Officer solution)
- SVC Co-operative Bank Ltd.
SVC Tower, J. Nehru Road
Vakola, Santacruz (East)
Mumbai - 400 055
Level 7
- In case not satisfied with the Managing Director’s reply, concerned Banking Ombudsman at the following address
-
Address & Area of Operation of RBI Ombudsmen
Head Office
| Location | City | Contact | Address |
|---|---|---|---|
| Mumbai | Vakola | 022-66999999/ 022-71999999 |
SVC Tower, Nehru Road, Vakola Santacruz (E), Mumbai – 400 055 |
| Thane | 022-71991000 | Unit No.601-602-603 Dosti Pinnacle Plot No. E-7, Road No.22, Wagle Estate, Thane 400604 |
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